000CWS Test & Check

• Conducted on

  Date

• Prepared by

• Person

• Bar location

• Dose the team member "SMILE"

  Yes

  No

  N/A

• Dose the team member look confident in their environment

  Yes

  No

  N/A

• Are they dressed to impress(Uniform to standard)

  Yes

  No

  N/A

• Dose the team member know their goals and targets

  Yes

  No

  N/A

• Have their pre shift checks been completed

  Yes

  No

  N/A

THE CUSTOMER

• Do they put the customer first

  Yes

  No

  N/A

• Was there an up sell offered

  Yes

  No

  N/A

• Dose the team member display product knowledge

  Yes

  No

  N/A

• Are all drinks severed to standard (take picture)

  Yes

  No

  N/A

• Are all guests given a thank you

  Yes

  No

  N/A

• Is the farewell warm & genuine

  Yes

  No

  N/A

CLEAN ENVIRONMENT

• Is the team members workstation presentable

  Yes

  No

  N/A

• Is the team member cleaning as they go

  Yes

  No

  N/A

• Was challenge 25 in use

  Yes

  No

  N/A