06D ARM Branch Evaluation FY 2018

• Branch

• Conducted on

  Date

• Prepared by

• Location
  Address

SQi

CARE Call and Rental Ready each Reservation (Goal 85%)

• 100% CARE Calls completed prior to customers arrival on all eligible reservations?

  Yes

  No

  N/A

• Is the branch using the LaunchPad without going to the counter first?

  Yes

  No

  N/A

• All Priority Pass Contracts Pre-Written?

  Yes

  No

  N/A

• Customers being welcomed as Rental Ready?

  Yes

  No

  N/A

Cleanliness

• Are Clean Car Checklists being completed daily?

  Yes

  No

  N/A

• Are cars being cleaned before the branch leaves at night?

  Yes

  No

  N/A

• Are vehicles being backed in with tires turned and all compartments open?

  Yes

  No

  N/A

• Are the service agents aware of the branch's current SQi score?

  Yes

  No

  N/A

Friendliness

• Are the employees demonstrating the behaviors of excellence? Handshake, Opening Doors, Smiles, Business Cards

  Yes

  No

  N/A

• Are all employees acknowledging each customer?

  Yes

  No

  N/A

• Is each employee professionally dressed and is the branch appearance professional and clean?

  Yes

  No

  N/A

• Is the Thank You Script being used?

  Yes

  No

  N/A

Timeliness

• Is there a Dash Manager today and are they at the counter?

  Yes

  No

  N/A

• Does the Dash Manager know where everyone is?

  Yes

  No

  N/A

• Is the Dash Manager Checklist being utilized?

  Yes

  No

  N/A

• Did any customers have to wait longer than 10 minutes for a rental or 5 minutes for a return?

  Yes

  No

  N/A

Great Return

• Is the receipt being reviewed on the LaunchPad around the counter and next to the customer?

  Yes

  No

  N/A

• Are the 4 critical questions being asked?

  Yes

  No

  N/A

• Is the S/F Checklist being used REGULARLY?

  Yes

  No

  N/A

• Do the employees thank the customer for their business and walk them out the door?

  Yes

  No

  N/A

Revenue

Goal Boards Updated Monthly/BMI Posted Daily

• Is the Goal Board Updated?

  Yes

  No

  N/A

• Is the BMI Posted?

  Yes

  No

  N/A

• Are the employees aware of the branch numbers?

  Yes

  No

  N/A

• Are employees aware of their personal numbers?

  Yes

  No

  N/A

Dash Manager Plan

• Does the branch know who the Dash Manager is today?

  Yes

  No

  N/A

• Does each employee have sales goals for today?

  Yes

  No

  N/A

• Do the employees know what vehicles are available for Sell-up Options?

  Yes

  No

  N/A

• Do employees know the availability/pricing for walk-ins today?

  Yes

  No

  N/A

Lot Plan

• Is there a written and posted Lot Plan?

  Yes

  No

  N/A

• Is the Lot merchandised?

  Yes

  No

  N/A

• Are the employees walking the lot for Sell-Up options?

  Yes

  No

  N/A

• Is there a sell up ring in place so employees know what cars are available for upgrades?

  Yes

  No

  N/A

Morning Huddle

• Did the branch have a morning huddle today?

  Yes

  No

  N/A

• Was it energetic?

  Yes

  No

  N/A

• Did the person leading the morning huddle review sales from the day before?

  Yes

  No

  N/A

• Did the person leading the morning huddle set sales goals for today?

  Yes

  No

  N/A

Real Time Ticket by Ticket Management

• Is the Dash Manager reviewing each ticket for sales?

  Yes

  No

  N/A

• Is the Dash Manager coaching sales effectively on each ticket?

  Yes

  No

  N/A

• Is the internal sales playbook being utilized?

  Yes

  No

  N/A

• Does each employee know where they stand without having to look at the Agent Sales?

  Yes

  No

  N/A