105 Monthly Branch Review Document

Have you reviewed actions from the previous MBR?

Is this the BM's first full Monthly Branch Review with you? (Select No is youre following up on previous review/action plan)

Is the Store currently achieving 97% or more on Pinpoint Timestamp MTD?

Is the Store currently achieving 81% or more on WCSS MTD?

Is the Store currently achieving 90% or above on their Volume vs Target MTD? (If first week of month then please review previous full month).

Is the Store showing a uplift on their YOY PPCR performance MTD? (Expected uplift is 0.5% YOY).

Is the Store currently achieving 60% or above on their Upgrade Mix MTD? (If first week of month then please review previous full month).

Is the Store currently achieving 50% or above on their Geek Squad High Tier MTD? (If first week of month then please review previous full month).

Is the Store currently achieving 10% or above on their Geek Squad Low Tier MTD? (If first week of month then please review previous full month).

Is the Store currently achieving 40% or above on their Accessory Strike Rate MTD? (If first week of month then please review previous full month).

Is the Store currently achieving 10% or above on their Trade In Mix MTD? (If first week of month then please review previous full month).

Is the Store currently achieving no more than £10 PP on their Reductions per box MTD? (If first week of month then please review previous full month).

Is the store taking full advantage of the £10PP Reductions per box opportunity to maximise on incremental postpay sales? (please select no if the store is £8.99 or under).

Is the Store currently delivering on their SIMO vol vs target MTD?

Is the Store currently delivering a minimum of 3 FBB's per week?

Has the store had a full '105 Store Standards Checklist' iaudit completed on it within 4 weeks? (if no please complete one now, you can download from iaudit).

Are all the Stores PP Tablets in full working order? (If not then please record all relevant IT ref numbers).

Can the Store evidence Coaching or Performance Management of above listed colleagues?

Is the BM actively cascading the regional recognition email based on all 100% PPTS colleagues?

Is the BM or WCSS lead regularly sending in corrections as per the regional WCSS plan?

Can the BM evidence actions they have taken to coach or performance manage the above colleagues?

Does the BM have a robust WCSS recognition process in store (this must include regional recognition too)?

Can the BM evidence coaching and support for the above mentioned colleagues?

Is the stores BM operating to the minimum weekend working expectations?

Is the stores rota being effectively managed to take into consideration optimised sheduling?

Based on the CJL section of the '105 Store Standards Checklist' has the store successfully landed the CJL role instore?

Does the store have good control of their £PP Reduction amount? (nb - no more that £10PP).

Is the store maximising their £PP Reduction budget of £10PP?

Based on the most recent '105 Store Standards Checklist' audit completed do you believe the store staff to be 100% commercial about all the relevant deals including the WTW deals, band X, headline deals etc? (Double check knowledge now if unsure).

Are Trade Ins being effectively used to maximise on postpay sales and grow their ASR attach?

Can the BM evidence Coaching and Support for all colleagues highlighted above?

Is the store 100% accurately ranged for relevant accessories based on the local demographinc and handset mix? (If no please implement action on the back of this).

Based on the stores most recent '105 Store Standards Checklist' audit is the store keeping all accessories well ranged and in the right locations to maximise on accessories combined sales?

Does the store have embedded ASR tactics in place? Can the BM/colleagues evidence this?

Are the colleagues/BM confidently pitching Geek Squad to both post and pre pay customers? (Please role play with as many colleagues as possible to confim this).

Will the next MBR include a full '105 Store Standards Checklist' iaudit? (If no then please include it's different date).