2019 Ops audit Brasserie

• Conducted on

  Date

• Prepared by

• Region

  London

  South

  North

• Site

  BB a

  BB b

  BB c

• Accompanied by

Menu Box

• Clean with polished glass?

  Yes

  No

  N/A

• Menu box lights are all working?

  Yes

  No

  N/A

• A la carte and set menu are both visible?

  Yes

  No

  N/A

• Menu is the correct fit for the menu box

  Yes

  No

  N/A

A Boards

• A-Board is out and on display in a prominent street side position?

  Yes

  No

  N/A

• A-Board is professional and neatly written / designed? Unanswered

  Yes

  No

  N/A

• A-Board is relevant to the offer e.g. set menu or secret garden?

  Yes

  No

  N/A

Front of the building

• Cigarette butts and litter are free from pavement outside premises?

  Yes

  No

  N/A

• Any terraces are swept and are clean, jet washed?

  Yes

  No

  N/A

• Plants are watered and hedges are neat and tidy?

  Yes

  No

  N/A

• Patio furniture out by 9am latest and safely secured at night?

  Yes

  No

  N/A

• Paint work is in good order and furniture is all clean

  Yes

  No

  N/A

• Signage is clean, clear and recently jet-washed?

  Yes

  No

  N/A

• External lights are all working?

  Yes

  No

  N/A

• Terrace is free of weeds?

  Yes

  No

  N/A

• Windows are smear free?

  Yes

  No

  N/A

Rear Garden / Terrace

• Is there a Garden / Terrace?

  Yes

  No

  N/A

• Cigarette butts and litter are free from pavement outside premises?

  Yes

  No

  N/A

• Any terraces are swept and are clean, jet washed?

  Yes

  No

  N/A

• Plants are watered and hedges are neat and tidy?

  Yes

  No

  N/A

• Furniture out by 9am latest and safely secured at night? Unanswered

  Yes

  No

  N/A

• Paint work is in good order and furniture is all clean?

  Yes

  No

  N/A

• Waiter station set as inside?

  Yes

  No

  N/A

• External lights are all working?

  Yes

  No

  N/A

• Table / Section plan available?

  Yes

  No

  N/A

• Terrace is free of weeds?

  Yes

  No

  N/A

Car Park

• Is there a car park?

  Yes

  No

  N/A

• Litter free including cigarette butts?

  Yes

  No

  N/A

• Deliveries received have been put away from guest sight?

  Yes

  No

  N/A

• Any non-patron cars are not in the car park during trading hours?

  Yes

  No

  N/A

• Bin areas are organised and away from customer sight?

  Yes

  No

  N/A

Phone calls

• All phone calls answered within 3 rings?

  Yes

  No

  N/A

• All front of house staff comfortable with answering the phone?

  Yes

  No

  N/A

• Correct script followed when the phone is answered?

  Yes

  No

  N/A

• 50% of emails have been taken in the current week for bookings?

  50% and above

  25% to 50%

  Less than 25%

  Less than 10%

• First and surnames present on 80% of current week's bookings?

  Yes

  No

  N/A

• Booking notes completed where appropriate and initials of booker added?

  Yes

  No

  N/A

• Large tables (10 covers +) confirmed on day of booking?

  Yes

  No

  N/A

• Evidence of EPO use for large tables

  Yes

  No

  N/A

• Firm evidence of a peak period booking policy e.g. managers only on Saturdays

  Yes

  No

  N/A

• All FOH staff are comfortable taking reservations and meeting above criteria (spot check on day)

  Yes

  No

  N/A

Host station

• All menus are available - ALC, set menu, kids, takeaway, bar menu?

  Yes

  No

  N/A

• Allergen menus are available?

  Yes

  No

  N/A

• Business cards and feedback cards are available?

  Yes

  No

  N/A

• All redundant menus and POS has been removed?

  Yes

  No

  N/A

• Host station is clean and tidy

  Yes

  No

  N/A

• Yes

  No

  N/A

• Sharpened Crayons and Henri Le Worm colouring sheets are available

  Yes

  No

  N/A

• The first aid box is stocked up and contains appropriate items

  Yes

  No

  N/A

• Staff sign in and out sheets are available

  Yes

  No

  N/A

Pre-shift Briefing

• Includes specific sections for waiters and specific stations for bartenders

  Yes

  No

  N/A

• PSB available on the host stand for all staff to view

  Yes

  No

  N/A

• Specials with ingredients & cooking description

  Yes

  No

  N/A

• Daily and weekly targets (in £)

  Yes

  No

  N/A

• Dish and liquor product availability - OOS

  Yes

  No

  N/A

• Covers and relevant booking info

  Yes

  No

  N/A

• Wine of the week / Special Cocktail including description

  Yes

  No

  N/A

Back Bar

• Schematics

  

• Back-bar and top-shelf spirits arranged neatly in order of type of spirit following BB Co. schematics

  Yes

  No

  N/A

• Red wine by the bottle organised in wine list or count sheet order

  Yes

  No

  N/A

• Salt, pepper, Worcester sauce and Tabasco sauce readily available

  Yes

  No

  N/A

• Card safe available or similar tab system in place

  Yes

  No

  N/A

• All wine list products available - no OOS

  Yes

  No

  N/A

• Menus available at the bar & in good condition

  Yes

  No

  N/A

• All nuts and olives in large Kilner jars & Jars full

  Yes

  No

  N/A

• All LED lights working on the bar, blackboards visible advertising bar offer or special cocktail

  Yes

  No

  N/A

Bar Fridges

• Schematics

  

• Fridges stocked in a logical order - wines by the glass, softs and beers etc.

  Yes

  No

  N/A

• All fridge 'must' stock items are visible to guests

  Yes

  No

  N/A

• All fridges fully stocked

  Yes

  No

  N/A

• Fridge glass is clean and polished

  Yes

  No

  N/A

• Fridge seals clean and all lights working

  Yes

  No

  N/A

• Evidence of fridge compressors cleaned out regularly

  Yes

  No

  N/A

• "Ugly" items such as fruit and milk should not be visible to guests

  Yes

  No

  N/A

• Fridge contents clean

  Yes

  No

  N/A

• All fridges free from staff food or drink

  Yes

  No

  N/A

Front Bar

• Weights & Measures act displayed

  Yes

  No

  N/A

• Premises license, DPS and delegation of powers displayed

  Yes

  No

  N/A

• All glassware available and on spec

  Yes

  No

  N/A

• Speed rail Schematics

  

• Speed rails stocked with all house spirits as per BB Co. Schematics

  Yes

  No

  N/A

• T-bar clean and polished

  Yes

  No

  N/A

• Straw caddies full with correct black straws & white cocktail napkins

  Yes

  No

  N/A

• All ice wells filled with ice, fruit, full store and pours (apple, tomato, orange minimum)

  Yes

  No

  N/A

• Floor under stainless steel shelves clean and free of all debris

  Yes

  No

  N/A

• Tills containing correct float & EPOS clean

  Yes

  No

  N/A

• Bar top clean & free of clutter - Bar front clean and dust free - Drinks menus on bar

  Yes

  No

  N/A

• Bar top clean & free of clutter - Bar front clean and dust free - Drinks menus on bar

  Yes

  No

  N/A

Bar Service

• Tab set up efficiently and explained to guests

  Yes

  No

  N/A

• Clear evidence of employees 'reading' guests and suggesting appropriate items to improve experience

  Yes

  No

  N/A

• Drinks are kept in plentiful supply for guests

  Yes

  No

  N/A

• Drinks are kept in plentiful supply for guests

  Yes

  No

  N/A

• Guests greeted promptly in a positive and pleasant way by all staff

  Yes

  No

  N/A

• Staff are working "cleanly", keeping bar clear of debris while dispensing, making drinks, on their own section

  Yes

  No

  N/A

• Duties clearly prioritised and bartenders have specific tasks to carry out, guests interacting, dispense, etc

  Yes

  No

  N/A

• Draft beers are being poured appropriately, wine measured, Champagne poured...

  Yes

  No

  N/A

Cocktails

• Cocktail 1

• is to specs

  Yes

  No

  N/A

• served in the right glassware

  Yes

  No

  N/A

• Taste great

  Yes

  No

  N/A

• Cocktail 2

• is to specs

  Yes

  No

  N/A

• served in the right glassware

  Yes

  No

  N/A

• taste great

  Yes

  No

  N/A