Information

  • Property Name:

  • Conducted on

  • Audited Conducted by:

RESTAURANT - RESERVATION

  • Enter Agent Name:

  • Enter Restaurant Name:

  • Reservation agent follows phone etiquette: <br><br>- phone answer within 3 rings<br>- hold time does not exceed 2 minutes<br>- agents introduces them self<br>- agent use guest name<br>- agent has a phone smile<br>- agent avoid dead space

  • Reservation agent asks all required questions to meet standard:<br><br>- ask for date and time of reservation<br>- ask for number of guest<br>- ask if celebrating a special occasion <br>- ask about preference e.g. Seating indoor/outdoor or dietary restrictions<br>- attempt to up-sell

  • Reservation agent confirms information:<br><br>- guest name and spelling<br>- time and date of restaurant reservation<br>- number of guests in party<br>- number of children in party

  • Reservation agent provides a fond farewell (three steps of service):<br><br>- provide fond farewell e.g. Have a nice/pleasant stay<br>- offer additional assistance<br>- mention own name at any time during encounter

  • Reservation agent uses appropriate verbiage and is "on Stage":<br><br>- use appropriate verbiage e.g certainly, my pleasure, immediately, I would be happy to<br>- exhibit a "phone smile" throughout conversation <br>- employee engages in a warm conversation to connect to your emotions

  • Reservation agent enhances emotional engagement (positive):<br><br>- confident<br>- integrity<br>- pride<br>- passion<br>

  • Reservation agent enhances emotional engagement (negative):<br><br>- confident<br>- integrity<br>- pride<br>- passion

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.