Information
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Guest Name
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Conducted on
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Prepared by
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Associate Name
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Will dinner or breakfast be evaluated?
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Telephone etiquette meets standard
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Warm welcome/ greeting provided.
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The guest name, room number, and number of guests being served is verified.
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The room service order was properly taken with estimated delivery time and repeated order back to the guest.
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The associate was being sensitive to the manner of the guest and maintained consistent conversation.
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The associate was knowledgeable about menu offerings including local/regional specialties.
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The associate was able to speak knowledgably about wines offered on the menu.
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The guest name was used during the experience when known (3x).
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Further assistance was offered to the guest.
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Warm and sincere closing offered and appreciation demonstrated.
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The overall experience met guest expectations and was free of negative detractors.
