41CC Area Manager Visit

• Conducted on

  Date

• Prepared by

• Branch

QC Plan

• Cars 100% clean and ready to go

  Yes

  No

• Production manager assigned

  Yes

  No

• Who is it today?

• Radios on and being used

  Yes

  No

Car #1

• Vehicle

• Passed CCP Inspection

  Pass

  Fail

  N/A

• Tires Cut & above 4/32nd’s

  Yes

  No

• Gas at least 1/2 and all maintenance lights off

  Yes

  No

• All compartments open & visors down? Clear of any items

  Yes

  No

• Outside of vehicle clean

  Yes

  No

• Interior vacuumed well and windows cleaned

  Yes

  No

• Bluetooth data cleared

  Yes

  No

Car #2

• Vehicle

• Passed CCP Inspection

  Pass

  Fail

  N/A

• Tires Cut & above 4/32nd’s

  Yes

  No

• Gas at least 1/2 and all maintenance lights off

  Yes

  No

• All compartments open & visors down? Clear of any items

  Yes

  No

• Outside of vehicle clean

  Yes

  No

• Interior vacuumed well and windows cleaned

  Yes

  No

• Bluetooth data cleared

  Yes

  No

Car #3

• Vehicle

• Passed CCP Inspection

  Pass

  Fail

  N/A

• Tires Cut & above 4/32nd’s

  Yes

  No

• Gas at least 1/2 and all maintenance lights off

  Yes

  No

• All compartments open & visors down? Clear of any items

  Yes

  No

• Outside of vehicle clean

  Yes

  No

• Interior vacuumed well and windows cleaned

  Yes

  No

• Bluetooth data cleared

  Yes

  No

Car #4

• Vehicle

• Passed CCP Inspection

  Pass

  Fail

  N/A

• Tires Cut & above 4/32nd’s?

  Yes

  No

• Gas at least 1/2 and all maintenance lights off

  Yes

  No

• All compartments open & visors down? Clear of any items

  Yes

  No

• Outside of vehicle clean?

  Yes

  No

• Interior vacuumed well and windows cleaned

  Yes

  No

• Bluetooth data cleared

  Yes

  No

Car #5

• Vehicle

• Passed CCP Inspection

  Pass

  Fail

  N/A

• Tires Cut & above 4/32nd’s?

  Yes

  No

• Gas at least 1/2 and all maintenance lights off

  Yes

  No

• All compartments open & visors down? Clear of any items

  Yes

  No

• Outside of vehicle clean?

  Yes

  No

• Interior vacuumed well and windows cleaned

  Yes

  No

• Bluetooth data cleared

  Yes

  No

• Branch is clean and well organized from customer perspective (desks clutter free)

  Yes

  No

• Branch manager office is well organized and clutter free

  Yes

  No

• Carpets, furniture, windows and lighting look good

  Yes

  No

• Break Room and Bathrooms clean

  Yes

  No

  N/A

• PPE available and being used through transactions

  Yes

  No

• Branch goal boards and IPC board updated daily

  Yes

  No

• Individual employee stats updated

  Yes

  No

• SF Log updated consistently with proper details

  Yes

  No

• Branch employees have a good understanding of branch and individual numbers

  Yes

  No

• “Check in” shadow with employees - (Did they offer all 4 products and do cleanliness check?)

  Yes

  No

• “Return” shadow with employees - (did they ask 3 critical questions with excellence and resolutions?)

  Yes

  No

• MTD Branch IRATE

• Is Branch using correct wordpath and walking the lot to give options?

  Yes

  No

• CPR being sent daily?

  Yes

  No

• How many callbacks out of security deposit?

• Total number of Pends

• Red car completion over 95%?

  Yes

  No

• What is Red car completion %?

• LOFR score under 15?

  Yes

  No

• What is current LOFR score?

• Phones - Does the team have a sense of urgency?

  Yes

  No

• Monthly schedule posted

  Yes

  No

• Does the schedule include flexes, trainings and vacations with the branch still being covered

  Yes

  No

• Responsibility Roster posted

  Yes

  No

• Rental Ready for the day and remainder of week

  Yes

  No

• Any branch/area contests? Is the team aware?

  Yes

  No

• PDM’s posted with action steps

  Yes

  No

• Target account board up to date

  Yes

  No

• 1 on 1’s up to date for all employees

  Yes

  No

• Which employees need to be updated?

• Good employee morale and focus on next career steps

  Yes

  No

• What needs to be improved?

• Employee reviews up to date

  Yes

  No

• Who needs to be completed?

• Overall Feedback