41CC ARM AUDIT

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Revenue

• Are goals posted and updated?

  Yes

  No

  N/A

• Are callbacks being worked daily?

  Yes

  No

  N/A

• Is ar list being worked?

  Yes

  No

  N/A

• Is the switch out log posted and up to date. Expectation is 2 recorded per day.

  Yes

  No

  N/A

Growth

• Is increase your fleet sheet posted and are employees engaged?

  Yes

  No

  N/A

• Does the branch have an urgency to get to the phones? How many rings before they pick up?<br>

  Yes

  No

  N/A

• Are pdms posted and up to date?

  Yes

  No

  N/A

Employee development

• Is duty roster poster and do employees know all their duties?

  Yes

  No

  N/A

• Are matrices posted and do employees know where they missed the mark?

  Yes

  No

  N/A

• Are weekly 1 on 1s bring done every week?

  Yes

  No

  N/A

Esqi

• Is team having morning huddle, discussing the appropriate topics?

  Yes

  No

  N/A

• Are all cars 100% clean and staged?

  Yes

  No

  N/A

• Is sf log up to date and accurate? (Returns vs logs)

  Yes

  No

  N/A

• Is team using the word "excellent" when speaking to customers regarding service?

  Yes

  No

  N/A

Misc

• Lofr score at expectation of 40

  Yes

  No

  N/A

• Pended tickets under expectation of 10%

  Yes

  No

  N/A

• Rental ready percentage over 75%?

  Yes

  No

  N/A