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8D Problem Solving

1. Define Quality Concern:

  • Who Identified the issue?

  • What is the issue?

  • Where is it happening?

  • When did it start?

  • How often is it occurring?

  • What is the Impact ($)?

2. Determine Team:

  • Quality

  • Maintenance-

  • C.I.

  • Engineering

  • Production

  • Supply Chain

  • Maintenance

  • Vendor

  • Other

3. Develop Plan:

Describe Concern

  • Activity

  • Owner

  • Date

Determine Cause

  • Activity

  • Owner

  • Date

Develop Corrective Action

  • Activity

  • Owner

  • Date

Deploy Corrective Action

  • Activity

  • Owner

  • Date

Demonstrate Correction

  • Activity

  • Owner

  • Date

4. Describe the Quality Concern:

  • Issue?

5. Determine Root Cause:

  • Machine

  • Method

  • Man

  • Mother Nature

  • Measure

  • Material

6. Develop Corrective Action:

  • Root Cause #1

  • Corrective Action #1

  • Root Cause #2

  • Corrective Action #2

  • Root Cause #3

  • Corrective Action #3

  • Root Cause #4

  • Corrective Action #4

7. Deploy Corrective Action:

  • Owner #1

  • Date #1

  • Results #1

  • Owner #2

  • Date #2

  • Results #2

  • Owner #3

  • Date #3

  • Results #3

  • Owner #4

  • Date #4

  • Results #4

8. Demonstrate Correction:

Sustain/Check

SW/OPG

  • Owner

  • Date

  • Results

Audit

  • Date

  • Results

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