Achieving The Convenience Vision

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Delivering the Customer Shopping Trip

• Has the store completed an examination and documented next steps using Pocket Book

  Yes

  No

  N/A

• Have next steps from previous day's examination been completed

  Yes

  No

  N/A

• Has the store been accurately RAG'd by shift runner

  Yes

  No

  N/A

• Is the store's recent cleaning audit performance a true reflection

  Yes

  No

  N/A

Are Colleagues Dressed For Service

• All colleagues are wearing a name badge

  Yes

  No

  N/A

• All colleagues have correct uniform as per guidelines in colleague handbook

  Yes

  No

  N/A

• Team leaders and Management are dressed appropriately and professionally

  Yes

  No

  N/A

Our Business is Locked Down

• All high value lines on shop floor have security POS indicators displayed

  Yes

  No

  N/A

• There is evidence of restrict fill on high value lines

  Yes

  No

  N/A

• Colleagues and Management can describe latest Lockdown audit score and store key priorities

  Yes

  No

  N/A

Business Communications

• Weekly POS Brochure has been signed by Store Manager

  Yes

  No

  N/A

• Pocket Planner and Feature Space have been signed off by the Store Manager

  Yes

  No

  N/A

• Daily communications have been reviewed and signed off by the Store Manager

  Yes

  No

  N/A

Team Communications

• There is evidence of a weekly Joint Team Planning Meeting with next steps

  Yes

  No

  N/A

• All shift runners and Managers understand the Business's priorities for the week ahead

  Yes

  No

  N/A

• All shift runners and Managers understand store Steering Wheel performance

  Yes

  No

  N/A

Growing Sales

• Store has a live trade plan

  Yes

  No

  N/A

• Store has used all 25 Store Manager orders

  Yes

  No

  N/A

• Shop floor reflects latest Floorplan including stacks/OFD's plan compliance

  Yes

  No

  N/A

Delivering Excellent Service

• Shift runner understands how to use Empathica data and has shared latest feedback with colleagues

  Yes

  No

  N/A

• Service current reality reflects 'Excellent' with natural conversation with customers evident. Feedback cards are being handed out to customers to encourage feedback

  Yes

  No

  N/A

• Customer Viewpoint board is up to date with latest periodic information

  Yes

  No

  N/A

• Are there any products of poor quality fresh food on sale

  Yes

  No

  N/A

Keeping our Customers & Colleagues Safe

• Log book is up to date

  Yes

  No

  N/A

• Shop floor is clean and congestion free

  Yes

  No

  N/A

• No fire exits are blocked

  Yes

  No

  N/A

Customers Can Get What They Want

• Gap scan has been completed fully with out of stock tickets displayed

  Yes

  No

  N/A

• Shift runners and Managers know number of gaps

  Yes

  No

  N/A

• There is evidence that fresh food gaps have been investigated and 'wastage rounding' lines have been put on development and/or Store Order Direct have been contacted

  Yes

  No

  N/A

What Matters to Our Colleagues

• Latest What Matters To You results are displayed

  Yes

  No

  N/A

• Store Action Plan is displayed

  Yes

  No

  N/A

• Colleague facilities (Colleague room and Toilets) are clean and clutter free

  Yes

  No

  N/A