ACKNOWLEDGEMENT

• Conducted on

  Date

• Prepared by

• Location
  Address

Welcoming every guest as if they were a friend entering our home

• Date

  Select

• Select

• Name

  Select
ACKNOWLEDGE & ADVISE

• Make eye contact & greet any guest with 10 ft

  Yes

  No

• Say: “Welcome to Car-X!”or Welcome Back for Known Regulars.

  Yes

  No

• As the guest approaches, look at them & smile

  Yes

  No

• Use a friendly smile & upbeat tone to acknowledge the guest

  Yes

  No

• Advise the waiting guest that you will be with them soon

  Yes

  No

APOLOGIZE & GREET

• When the waiting guest approaches for service, apologize for the delay

• Say: “I’m sorry to keep you waiting.”

• Begin the initial greeting process

• Say: “Good morning/afternoon, I’m [your name.]”

• Yes

  No

• What went well?

• What didn’t go well?

• What will you do differently?

• Manager

  Sign

• Traininer

  Sign