Information
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Audit Title
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Document No.
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
SIGNAGE
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The neon signs are switched on.
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All the neon letters are working.
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The signs are in a good condition.
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The OPEN-sign is switched on.
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The OPEN-sign and the main signs are on different switches.
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Take pictures of the signage.
ENTRANCE
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The front windows are clean.
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The front windows are free of damage/cracks.
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The decal on the windows are in a good condition.
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The front doors are open.
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The shop entrance is clean and neat.
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Take pictures of the front of the shop and the entrance.
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The necessary signs are on display.
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The window display area is neat and clean.
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The banners in the display area are in a good condition.
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The security gate is closed.
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The security gate is operatonal.
COUNTER
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The kettle is clean and neat and in a working condition ?
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The counter tops are clean and neat.
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The Lelo display on the counter is switched on and locked.
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The counter area is clear of battery/pill stands.
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The counter area appears neat and clean from the customers' point of view.
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Take pictures of the counter from the customers' view.
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The computer equipment is clean and organized according to specifications.
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The computer equipment is clear of prestik and prestik-marks.
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The glass tops of the displays in the counter are free of clutter.
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The floor area behind the counter is clear of boxes.
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The counter area is clean and neat when checked from behind the counter.
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Take pictures of the counter area from behind the counter.
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The fridge is operational.
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There is a shelf allocated only for the stock.
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The fridge is clear of empty containers/bottels.
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The fridge is clear of any rotten food or sour milk.
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The fridge is clean and clear of ice build-up.
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All the drawers and shelves in the counter are neat and clean.
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All paperwork is filed neatly in files, and information is quickly available.
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The electrical cords in the counter are neatly bundled together and safe.
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The electrical power points are being used safely.
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The damaged stock items are handled according to the procedures.
SECURITY
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Money drops are being done correctly.
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The running total on the drop summary sheet is correct.
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The correct procedures are followed when the deposits are collected by Coin Security.
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The safe is locked.
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The float in the till is correct.
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Customers bags are placed safely behind the counter.
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The personal items/bags of staff members are placed in the correct location under camera view.
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The panic button is working.
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Is the alarm fully functional and does the staff all have their own alarm codes ?
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All refuse bags are checked by the manager before it is taken outside.
SHOP
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The overall impression of the shop as you enter is that it is neat and clean.
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Take pictures of the inside of the shop.
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The shop smells clean and fresh as you enter.
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A clear copy of the FPB license is on display.
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A clear copy of the business license is on display.
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The floor tiles are cleaned properly.
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The carpets are cleaned properly.
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The vacuum cleaner is clean and in an acceptable condition.
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The filters of the vacuum cleaner are cleaned regularly.
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The vacuum cleaner's container is clean.
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The walls are clean and clear of marks.
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All the walls, cabinets and glass are clear of prestik & prestik-marks.
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The shelving and cabinets are being cleaned properly.
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The shop is clear of clutter/boxes.
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All the lights in the shop are operational.
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The necessary emergency lights are installed.
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The necessary emergency signs are installed.
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The necessary fire equipment is installed and serviced.
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Note the date of the last service.
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The necessary fire equipment signs are installed.
STOCK
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There are signs in the shop indicating the different DVD categories & prices.
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The DVD tally is correct.
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DVD runs are done monthly.
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DVD and magazine exchanges are booked in regularly.
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Enter the date of the oldest exchange to be booked in (magazine/DVD).
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The stock levels of cleaning products are sufficient.
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The stock levels of toys are sufficient.
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The stock levels of the lingerie are sufficient.
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The stock levels of stationery are sufficient.
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The stock levels of DVD's are sufficient.
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Note the total amount of DVD's in the shop
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Are the new release DVDs allocated in each price range with their applicable new release sticker on the bottom righthand side of each DVD ?
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Stock orders are placed in accordance to Head Office requirements.
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Stock ordered has been received up to date.
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The orders and usage of toilet paper are normal.
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The orders and usage of cleaning products are normal.
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The prices displayed on the products are correct.
MERCHANDISING
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The packing/display of condoms and batteries is acceptable.
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Take a picture of this display area.
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The packing/display of the glass cabinets is acceptable.
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Take a picture of this display area.
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The packing/display of toys is acceptable.
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Take a picture of this display area.
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The packing/display of the lingerie is acceptable.
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Take a picture of this display area.
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The packing/display of the DVD's is acceptable.
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Take a picture of this display area.
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The packing/display of magazines is acceptable.
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Take a picture of this display area.
BACKROOMS
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The backrooms are clean and odour-free.
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There are NO SMOKING-signs on display.
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All the lights in this area are operational.
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There are movies playing in the lounges/cinema's.
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There are free condoms available in this area.
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The emergency lights are installed.
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The emergency signs are installed.
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The electronic equipment for this area is operational.
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The private viewing booths are cleaned regularly.
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All the private viewing booths are operational.
Scanning Register,incident booklet and training recording book
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Has the scanning register been filled in and is up to date ?
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Add media
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Have all the incidents and appropriate information(incident and information book) been passed on to the Regional or Area Manager ?
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Add media
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Has the training been logged and signed off by the manager ?
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Add media
STAFF
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The staff on duty corresponds with the shift roster.
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The shift roster is on site and in order.
SHOP MANAGER / SUPERVISOR
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Take a picture of the staff member.
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Enter the staff member's full names.
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The staff member is wearing a name badge.
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The staff member is presentable.
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The staff member has acceptable verbal/communication skills.
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The staff member has enough product knowledge.
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The staff under the manager/supervisor's control is satisfied with him/her (note any complaints).
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The attitude of the staff member is acceptable.
SHOP ASSISTANT 1
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Take a picture of the staff member and note their full names.
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Enter the staff member's full names.
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The staff member is wearing a name badge.
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The staff member is presentable.
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The staff member has acceptable verbal & communication skills.
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The staff member has enough product knowledge.
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The manager/supervisor is satisfied with the staff member (note any complaints).
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The attitude of the staff member is acceptable.
SHOP ASSISTANT 2
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Take a picture of the staff member and note their full names.
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Enter the staff member's full names.
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The staff member is wearing a name badge.
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The staff member is presentable.
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The staff member has acceptable verbal & communication skills.
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The staff member has enough product knowledge.
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The manager/supervisor is satisfied with the staff member (note any complaints).
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The attitude of the staff member is acceptable.
SHOP ASSISTANT 3
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Take a picture of the staff member and note their full names.
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Enter the staff member's full names.
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The staff member is wearing a name badge.
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The staff member is presentable.
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The staff member has acceptable verbal & communication skills.
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The staff member has enough product knowledge.
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The manager/supervisor is satisfied with the staff member (note any complaints).
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The attitude of the staff member is acceptable.
SHOP ASSISTANT 4
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Take a picture of the staff member and note their full names.
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Enter the staff member's full names.
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The staff member is wearing a name badge.
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The staff member is presentable.
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The staff member has acceptable verbal & communication skills.
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The staff member has enough product knowledge.
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The manager/supervisor is satisfied with the staff member (note any complaints).
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The attitude of the staff member is acceptable.
SUMMARY
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FINAL COMMENTS/CONCLUSION
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NOTES FOR NEXT AUDIT
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INSPECTOR
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SHOP MANAGER
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SHOP ASSISTANT 1
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SHOP ASSISTANT 2
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SHOP ASSISTANT 3
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SHOP ASSISTANT 4
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CLEANER 1
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CLEANER 2
FOR OFFICE USE ONLY
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POSITIVE RESPONSES
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NEGATIVE RESPONSES
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TOTAL RESPONSES
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SHOP RATING