AG RM Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Forecourt & fuel

• Clean & Tidy Litter free

  Yes

  No

  N/A

• Pumps clean

  Yes

  No

  N/A

• Bins empty and clean

  Yes

  No

  N/A

• Air & water functioning

  Yes

  No

  N/A

• Lights working and sensors operational

  Yes

  No

  N/A

• Car wash clean

  Yes

  No

  N/A

• POS correct as per WGLL cycle pack

  Yes

  No

  N/A

• Price observations completed

  Yes

  No

  N/A

• Awareness of competitors activity

  Yes

  No

  N/A

• Add media

  Media

Shop floor

• POS correct as per WGLL cycle pack

  Yes

  No

  N/A

• Availability (check sub category)

  Yes

  No

  N/A

• Dairy-wall availability

  Yes

  No

  N/A

• Have all products an SEL

  Yes

  No

  N/A

• Random dates check 10 items

  Yes

  No

  N/A

• Sales floor clean and tidy and shop dressed

  Yes

  No

  N/A

• Till area clean and tidy

  Yes

  No

  N/A

Back office/stockroom

• Back office clean and tidy

  Yes

  No

  N/A

• Toilets clean

  Yes

  No

  N/A

• Staff area clean

  Yes

  No

  N/A

• Stockroom floor clear

  Yes

  No

  N/A

• Stockroom clean and tidy

  Yes

  No

  N/A

• Stockroom door closed

  Yes

  No

  N/A

Service

• Are staff welcoming and engaging with customers

  Yes

  No

  N/A

• Are all staff wearing name badges

  Yes

  No

  N/A

• Are all staff in correct uniforms

  Yes

  No

  N/A

• Evidence of personal food,drink or mobile phones around tills or food areas

  Yes

  No

  N/A

• Evidence of upsell at tills

  Yes

  No

  N/A

• Is loyalty being offered/swiped

  Yes

  No

  N/A

Site performance

• Review of most recent P&L YTD check understanding/reasons for performance

  Yes

  No

  N/A

• Review payroll vs budget for the month and YTD

  Yes

  No

  N/A

• Review site costs vs budget

  Yes

  No

  N/A

People

• Have all employees got a contract

  Yes

  No

  N/A

• Have all staff had a mid year/ full year review

  Yes

  No

  N/A

• Have all new starters had 3/6 month probation reviews

  Yes

  No

  N/A

• BTW form completed following an absence

  Yes

  No

  N/A

Health and safety/training

• Daily/weekly/monthly checks completed

  Yes

  No

  N/A

• Quarterly safety audit completed and meeting held

  Yes

  No

  N/A

• Review HACCP book and fire book up-to date and signed off

  Yes

  No

  N/A

• Risk assessment signed off

  Yes

  No

  N/A

• Online learning training completed for all staff

  Yes

  No

  N/A

• Competent persons training completed

  Yes

  No

  N/A

• Is cross training ongoing

  Yes

  No

  N/A

Food

• Presentation of food areas (Bakewell, Subway etc)

  Yes

  No

  N/A

• Coffee Quality

  Yes

  No

  N/A

• Coffee cart presentation

  Yes

  No

  N/A

• Bakery Presentation/Display

  Yes

  No

  N/A

• Availability of prepackaged sandwiches/Salads

  Yes

  No

  N/A

• Evidence of upsell

  Yes

  No

  N/A

Audits

• QSS Audit pass mark achieved for Qtr

  Yes

  No

  N/A

• QSS Action plan completed

  Yes

  No

  N/A

• Stock/Cash Audit passed

  Yes

  No

  N/A

• Stock/cash audit action plan completed

  Yes

  No

  N/A

• Mystery shopper pass mark achieved for the qtr

  Yes

  No

  N/A

• RRAI display compliance

  Yes

  No

  N/A

• RRAI staff briefing information in place

  Yes

  No

  N/A

• RRAI shop floor poster in place

  Yes

  No

  N/A

Cash management

• Daily cash sheets reconciled

  Yes

  No

  N/A

• Review of paid outs/paid ins is the correct process in place

  Yes

  No

  N/A

• Variances accounted for and next steps

  Yes

  No

  N/A

• Tills checked Review cash in drawers vs limits set

  Yes

  No

  N/A

• Cash on site accurate and secure in safe and tills<br> (no keys in tills)

  Yes

  No

  N/A

Site security

• Safe locked/access control doors closed

  Yes

  No

  N/A

• CCTV functioning correctly

  Yes

  No

  N/A

• Alarm codes/ Digital locks changed regularly

  Yes

  No

  N/A

• Perimeter alarm set each night

  Yes

  No

  N/A

• Key holder list up to date

  Yes

  No

  N/A

• Are staff wearing mobile panic buttons

  Yes

  No

  N/A

Stock management/ stock losses

• Is the rolling stock take sheet in operation and variances recorded

  Yes

  No

  N/A

• Have all stocktake variances been investigated

  Yes

  No

  N/A

• Are weekly high value stock checks being completed

  Yes

  No

  N/A