Title Page

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Forecourt & fuel

  • Clean & Tidy Litter free

  • Pumps clean

  • Bins empty and clean

  • Air & water functioning

  • Lights working and sensors operational

  • Car wash clean

  • POS correct as per WGLL cycle pack

  • Price observations completed

  • Awareness of competitors activity

  • Add media

Shop floor

  • POS correct as per WGLL cycle pack

  • Availability (check sub category)

  • Dairy-wall availability

  • Have all products an SEL

  • Random dates check 10 items

  • Sales floor clean and tidy and shop dressed

  • Till area clean and tidy

Back office/stockroom

  • Back office clean and tidy

  • Toilets clean

  • Staff area clean

  • Stockroom floor clear

  • Stockroom clean and tidy

  • Stockroom door closed

Service

  • Are staff welcoming and engaging with customers

  • Are all staff wearing name badges

  • Are all staff in correct uniforms

  • Evidence of personal food,drink or mobile phones around tills or food areas

  • Evidence of upsell at tills

  • Is loyalty being offered/swiped

Site performance

  • Review of most recent P&L YTD check understanding/reasons for performance

  • Review payroll vs budget for the month and YTD

  • Review site costs vs budget

People

  • Have all employees got a contract

  • Have all staff had a mid year/ full year review

  • Have all new starters had 3/6 month probation reviews

  • BTW form completed following an absence

Health and safety/training

  • Daily/weekly/monthly checks completed

  • Quarterly safety audit completed and meeting held

  • Review HACCP book and fire book up-to date and signed off

  • Risk assessment signed off

  • Online learning training completed for all staff

  • Competent persons training completed

  • Is cross training ongoing

Food

  • Presentation of food areas (Bakewell, Subway etc)

  • Coffee Quality

  • Coffee cart presentation

  • Bakery Presentation/Display

  • Availability of prepackaged sandwiches/Salads

  • Evidence of upsell

Audits

  • QSS Audit pass mark achieved for Qtr

  • QSS Action plan completed

  • Stock/Cash Audit passed

  • Stock/cash audit action plan completed

  • Mystery shopper pass mark achieved for the qtr

  • RRAI display compliance

  • RRAI staff briefing information in place

  • RRAI shop floor poster in place

Cash management

  • Daily cash sheets reconciled

  • Review of paid outs/paid ins is the correct process in place

  • Variances accounted for and next steps

  • Tills checked Review cash in drawers vs limits set

  • Cash on site accurate and secure in safe and tills<br> (no keys in tills)

Site security

  • Safe locked/access control doors closed

  • CCTV functioning correctly

  • Alarm codes/ Digital locks changed regularly

  • Perimeter alarm set each night

  • Key holder list up to date

  • Are staff wearing mobile panic buttons

Stock management/ stock losses

  • Is the rolling stock take sheet in operation and variances recorded

  • Have all stocktake variances been investigated

  • Are weekly high value stock checks being completed

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.