AG RM Audit - 2018

Is the forecourt litter free

Are all Pumps cleaned

Bins empty and clean

Air & water functioning

Lights working and sensors operational

Car wash clean and in working order

Dairy-wall availability - Check Core Lines

Have all products an SEL

POS correct as per WGLL cycle pack- note key areas Beer cave

Check that all BVA's are on display

Are staff welcoming and engaging with customers

Are all staff in correct uniforms with name badges

Evidence of personal food, drink or mobile phones around tills or food areas

Evidence of upsell at tills e.g carwash

Is loyalty being offered/swiped

Have all employees got a contract / view & record sample

Have all staff had a mid year/ full year review

Have all new starters had a probation review

BTW form completed following an absence

Forecourt daily checklist been completed

Is weekly checklist been completed

How many JSA have been completed in the last quarter

Has the CSA Board and SAT agenda been uploaded

Risk assessments signed off

Online learning training completed for all staff/ view & record sample

Review last HSE Recommendations from inspection

Have all Food audits been passed in the quarter - view corrective action follow up

Is the coffee machine well maintained

Is the Coffee cart well presented with sweet treats

Availability of pre-packaged sandwiches/Salads/Fruit Pots

RRAI display compliance

RRAI staff briefing information in place- view record of sign off

RRAI shop floor poster in place

Safe locked/access control doors closed

CCTV functioning correctly and manager trained on CCTV

Alarm codes/ Digital locks changed regularly

Perimeter alarm set every night- verify last week with mts

Key holder list up to date

Stockroom door closed

Are staff wearing mobile panic buttons

Check the completion of Drive off's / In ability to pay paperwork v SMS - record sample

How many Cash drops are over your cash limit - Review the last 14 days

Check cash variances for the previous month

Check a total of 10 Paid in's / Paid Out's and cross check that they are logged on service now -record sample ticket numbers

Print of ATM Reconciliation and check it against SMS Report to ensure it is balanced

Check the rolling stock check form is completed

Check High value weekly stock checks are completed for the last 2 months

Have all stock take variances been investigated over 50 Euro

Review Operator login against roster

Review amendments in timepoint and hours amendments tickets in service now to correlate back to roster. Information required on excessive amendments or amendments after roster. Period checked to be noted.

Ensure all staff are set up on the Biometric clock

Sample Check of the last 2 weeks timesheet amendments via clock - audit trail report

Ensure no confidential access codes are on display

All confidential information is secure

Ensure all personal or sensitive data is under lock & key storage -Contracts,cv's