agenda for vet rounds

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Dealing with problem clients

• Be polite

  Yes

  No

  N/A

• Stay calm

  Yes

  No

  N/A

• Do not say anything that indicates fault in any way

  Yes

  No

  N/A

• Find the real proble

  Yes

  No

  N/A

• Smile

  Yes

  No

  N/A

• Offer reassurance that you are taking their concern seriously

  Yes

  No

  N/A

• Do not over explain or complicate the matter

  Yes

  No

  N/A

• Suggest you with talk to your superiors/ colleagues and will try and resolve the problem

  Yes

  No

  N/A

• Write down all details of your conversation

  Yes

  No

  N/A

• Do not over promise

  Yes

  No

  N/A

• Get all the relevant documents and talk to nick

  Yes

  No

  N/A