AirCare

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Which observation is this for this employee?

  1st

  2nd

  3rd

  4th

Safety

• Customer was assisted safely into and/or out of assistive device

  Yes

  No

  N/A

• When in transit, customer is moved according to the current safety standards (backing down inclines, traveling at a safe speed, etc...)

  Yes

  No

  N/A

Courtesy

• CCA politely introduced himself/herself to customer greeting them with a smile

  Yes

  No

  N/A

• Presented the Air Serv business card or comment card and advised the customer that they would like their feedback

  Yes

  No

  N/A

• A pleasant and friendly demeanor was observed throughout the interaction with the customer

  Yes

  No

  N/A

Timeliness

• The customer's expectations regarding timeliness were met when assisted to their final location

  Yes

  No

  N/A

• The CCA checked available resources to ensure the customer's final location was accurate

  Yes

  No

  N/A

Connection

• The customer was asked if they would like to make any stops for the restroom, food, or shopping

  Yes

  No

  N/A

• The CCA was consistently engaged with the customer and was not distracted by other people/things while assisting the customer

  Yes

  No

  N/A

• The CCA clearly explained all the steps/procedures involved in the delivering the customer to their final location

  Yes

  No

  N/A

Efficiency

• The CCA displayed a working knowledge of the airport when delivering the customer to their final location

  Yes

  No

  N/A

General Comments

Signature

• Employee's Signature

  Sign

• Observer's Signatre

  Sign