Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Agent professionalism
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Agent greeted Unaccompanied Minor in a professional manner
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Agent's appearance met company standard
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Agent's name was clearly displayed and used when greeting Unaccompanied Minor<br><br>
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Agent's conversation with Unaccompanied Minor was professional throughout service. <br>Friendly, informative concerning transport through the airport, did not share or request any personal information
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Agent refrained from using personal communication devices while assisting Unaccompanied Minor
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Any further comments concerning agent professionalism?
Agents interaction with Airline representatives
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Agent met with the Airline representative in a timely manner before accepting Unaccompanied Minor
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Agent verified identity and itinerary before accepting custody of Unaccompanied Minor and their paperwork <br><br>
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Agent confirmed flight information and gate location prior to returning Unaccompanied Minor to Airline representative.
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Agent received written confirmation of Airline representative taking custody of Unaccompanied Minor and paperwork
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Agent maintained a professional manner throughout Unaccompanied Minor transaction
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Any further comments concerning interaction with airline representative?
Use of Technology
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Agent scanned gate upon arriving at required location
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Agent acknowledged with passenger once they had the Unaccompanied Minor and paperwork
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Agent scanned final destination when delivering Unaccompanied Minor
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Any further comments concerning use of technology?
Auditors observations of agent while Unaccompanied Minor was in their custody
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Agent maintained constant awareness of Unaccompanied Minors presence
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Agent did not have any inappropriate physical contact with Unaccompanied Minor
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Any further observations?
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Auditor has provided an accurate assessment of agent list above
