Audit

Kiosk Host:

Is a Kiosk Host present?

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Are customers greeted on arrival?

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Are cabin bags inspected during kiosk operations?

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Is a cabin baggage test unit available for use within the kiosk area?

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Are all available kiosks operational?

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Is there any stationary stored below Kiosks? (If yes have removed immediately)

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Is kiosk stationary stock full?

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Is the check-in queue and kiosk area tidy?

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Check-In:

Are customers greeted with a smile?

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Are customers acknowledged, if CSO is busy but not with a customer?

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Are customers sent away with a boarding time and gate information?

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Are customers advised of known delays?

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Is the required Qantas Dangerous Goods questions asked during passenger and baggage check-in procedures?

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Are passengers seated in exit rows questions for compliance and suitability?

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Are passenger cabin bags inspected at check-in counters as apart of the standard check in processes?

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Are correct manual handling techniques followed?

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Are heavy tags utilised on items over 22kg?

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Is the "Acknowledge of receipt" tag signed for oversize & non-standard baggage items?

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Are firearm check-in procedures followed correctly? Fire arm locked and disengaged?

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Is ammunition check-in procedures followed correctly? Packaging requirements (Under 5kg) and authorised by Qantas dangerous goods?

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Are passengers with SSR requirements check in correctly with specific procedural requirements correctly followed?

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Is ancillary revenue charged accordingly?

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Are all available check-in counters operational?

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Are all check-in counters displaying Qantas dangerous goods signs?

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Are all check-in signs up to date?

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Are all overhead check-in counter displays operating with correct details?

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Are check-in counters kept clean and tidy?

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Are check-in counters fully stocked?

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Is "Self Tag" the main check-in operating system?

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Is "SkySpeed" open for use by each CSO?

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Is "JFIDS" open for accessing flight information by each CSO?

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Is the Task Allocation sheet being utilised by CSO's?

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Service Desk:

Is a service desk available?

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Is a service desk sign displayed? Clear and easy to view?

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Are terminal FIDS up to date?

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Are required announcements made regularly?

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Is a stand-by register utilised when required?

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Is the service desk kept clean & tidy?

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Is the service desk diary up-to-date with information?

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Is the baggage services email open for use?

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Are MHB up-to-date and kept under control?

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Are correct fees & charges applied for booking adjustments?

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Are all EFTPOS machines operational?

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Are cash floats kept in a safe position?

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Is the service desk folder readily available?

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Are staff, terminal and emergency contact details readily available?

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Are phone, fax and printing machines operational?

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Is the service desk check list being completed?

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Boarding Gate:

Is a staff member present at the boarding gate -40 to departure?

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Was a cabin baggage announcement made prior to boarding?

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Are boarding gate signs correctly displayed, including FIDS overhead boarding screens?

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Were pre-boards ready and sent to the aircraft at a suitable time to keep PTS schedule times flowing?

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Did boarding start on time?

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Are staff dual boarding?

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Are Qikboards and boarding gate barriers correctly positioned?

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Are cabin bags inspected during boarding?

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Are confiscated bags correctly tagged and recorded?

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Was the required Qantas Dangerous Goods question asked to passenegrs that have confiscated cabin baggage?

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Are FTB passengers dealt with quickly and efficiently?

Were FTB pax offloaded by -12?

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Does visual assessment of exit row passengers occur with all excepted passengers meeting the eligibility requirements as in OM15?

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If the passenger is not suitable to be seated in an exit row are passengers asked to step aside and have their seats re allocated to ensure safety compliance?

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Was the final zone sent by -10?

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Were boarding call made to script?

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Was the boarding gate report completed correctly?

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Have the Qikboards been shutdown or locked after each flight?

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Were boarding gate doors attended at all times whilst opened?

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Is all boarding gate stationary full?

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Is a Qantas Dangerous Goods sign visual at each Jetstar boarding gate counter?

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Is a computer operational at the boarding gate?

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Is an EFTPOS machine, Float & Receipt book available?

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Has any passenger information been left behind? (e.g. BP,SSR Lists)

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Has the boarding gate been left clean and tidy?

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Marshaller:

Was the marshaller present on the tarmac when the aircraft arrived onto the bay?

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Are staff wearing correct PPE? Steel cap shoes, High-Vis & earmuffs?

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Is the passenger marshalling kit in the correct position?

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Are door opening procedures correctly followed?

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Is the marshaller correctly positioned with a full line of sight?

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Are passengers using mobile phones or cameras on tarmac? Is this controlled?

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Are security controls adhered to during multiple boarding interactions?

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Was the PAD required? If so, were passengers loaded correctly? i.e. weight, people, wheelchairs?

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Were the stabilisers down during PAD operations?

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Were the stairs blocked off and gate closed at the top of the stairs during the use of the PAD ?

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Did the PAD operator stop and wait for a "thumbs up" when PAD user open and closed the sliding gate?

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Were any passengers required to be offloaded (Incl. FTB PAX)? If so, was their baggage removed for security purposes?

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Did the staff member who closed the forward door assist in removing the forward stairs?

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Was the PTS time pad completed during the turn, allocating times actioned in accordance to the PTS schedule?

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Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.