Airsafe FOH Audit

• Document No.

• Conducted on

  Date

• Audit Title

• Location
  Address

• Staff member audited

• Completed by

Kiosk Host:

• Is a Kiosk Host present?

  Yes

  No

  N/A

• Comment:

• Are customers greeted on arrival?

  Yes

  No

  N/A

• Comment:

• Are cabin bags inspected during kiosk operations?

  Yes

  No

  N/A

• Comment:

• Is a cabin baggage test unit available for use within the kiosk area?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Are all available kiosks operational?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Is there any stationary stored below Kiosks? (If yes have removed immediately)

  Safe

  At Risk

  N/A

• Comment:

• Add media

  Media

• Is kiosk stationary stock full?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Is the check-in queue and kiosk area tidy?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

Check-In:

• Are customers greeted with a smile?

  Yes

  No

  N/A

• Comment:

• Are customers acknowledged, if CSO is busy but not with a customer?

  Yes

  No

  N/A

• Comment:

• Are customers sent away with a boarding time and gate information?

  Yes

  No

  N/A

• Comment:

• Are customers advised of known delays?

  Yes

  No

  N/A

• Comment:

• Is the required Qantas Dangerous Goods questions asked during passenger and baggage check-in procedures?

  Safe

  At Risk

  N/A

• Comment:

• Are passengers seated in exit rows questions for compliance and suitability?

  Safe

  At Risk

  N/A

• Comment:

• Are passenger cabin bags inspected at check-in counters as apart of the standard check in processes?

  Yes

  No

  N/A

• Comment:

• Are correct manual handling techniques followed?

  Safe

  At Risk

  N/A

• Comment:

• Add media

  Media

• Are heavy tags utilised on items over 22kg?

  Safe

  At Risk

  N/A

• Comment:

• Add media

  Media

• Is the "Acknowledge of receipt" tag signed for oversize & non-standard baggage items?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Are firearm check-in procedures followed correctly? Fire arm locked and disengaged?

  Safe

  At Risk

  N/A

• Comment:

• Is ammunition check-in procedures followed correctly? Packaging requirements (Under 5kg) and authorised by Qantas dangerous goods?

  Safe

  At Risk

  N/A

• Comment:

• Are passengers with SSR requirements check in correctly with specific procedural requirements correctly followed?

  Safe

  At Risk

  N/A

• Comment:

• Is ancillary revenue charged accordingly?

  Yes

  No

  N/A

• Comment:

• Are all available check-in counters operational?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Are all check-in counters displaying Qantas dangerous goods signs?

  Safe

  At Risk

  N/A

• Comment:

• Add media

  Media

• Are all check-in signs up to date?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Are all overhead check-in counter displays operating with correct details?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Are check-in counters kept clean and tidy?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Are check-in counters fully stocked?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Is "Self Tag" the main check-in operating system?

  Yes

  No

  N/A

• Comment:

• Is "SkySpeed" open for use by each CSO?

  Yes

  No

  N/A

• Comment:

• Is "JFIDS" open for accessing flight information by each CSO?

  Yes

  No

  N/A

• Comment:

• Is the Task Allocation sheet being utilised by CSO's?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

Service Desk:

• Is a service desk available?

  Yes

  No

  N/A

• Comment:

• Is a service desk sign displayed? Clear and easy to view?

  Safe

  At Risk

  N/A

• Comment:

• Add media

  Media

• Are terminal FIDS up to date?

  Yes

  No

  N/A

• Add media

  Media

• Comment:

• Are required announcements made regularly?

  Yes

  No

  N/A

• Comment:

• Is a stand-by register utilised when required?

  Yes

  No

  N/A

• Comment:

• Is the service desk kept clean & tidy?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Is the service desk diary up-to-date with information?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Is the baggage services email open for use?

  Yes

  No

  N/A

• Comment:

• Are MHB up-to-date and kept under control?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Are correct fees & charges applied for booking adjustments?

  Yes

  No

  N/A

• Comment:

• Are all EFTPOS machines operational?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Are cash floats kept in a safe position?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Is the service desk folder readily available?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Are staff, terminal and emergency contact details readily available?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Are phone, fax and printing machines operational?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Is the service desk check list being completed?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

Boarding Gate:

• Is a staff member present at the boarding gate -40 to departure?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Was a cabin baggage announcement made prior to boarding?

  Yes

  No

  N/A

• Comment:

• Are boarding gate signs correctly displayed, including FIDS overhead boarding screens?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Were pre-boards ready and sent to the aircraft at a suitable time to keep PTS schedule times flowing?

  Yes

  No

  N/A

• Comment:

• Did boarding start on time?

  Yes

  No

  N/A

• Comment:

• Are staff dual boarding?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Are Qikboards and boarding gate barriers correctly positioned?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Are cabin bags inspected during boarding?

  Yes

  No

  N/A

• Comment:

• Are confiscated bags correctly tagged and recorded?

  Safe

  At Risk

  N/A

• Comment:

• Add media

  Media

• Was the required Qantas Dangerous Goods question asked to passenegrs that have confiscated cabin baggage?

  Safe

  At Risk

  N/A

• Comment:

• Are FTB passengers dealt with quickly and efficiently?

  Yes

  No

  N/A

• Were FTB pax offloaded by -12?

  Yes

  No

  N/A

• Comment:

• Does visual assessment of exit row passengers occur with all excepted passengers meeting the eligibility requirements as in OM15?

  Safe

  At Risk

  N/A

• Comment:

• If the passenger is not suitable to be seated in an exit row are passengers asked to step aside and have their seats re allocated to ensure safety compliance?

  Yes

  No

  N/A

• Comment:

• Was the final zone sent by -10?

  Yes

  No

  N/A

• Comment:

• Were boarding call made to script?

  Yes

  No

  N/A

• Comment:

• Was the boarding gate report completed correctly?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Have the Qikboards been shutdown or locked after each flight?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Were boarding gate doors attended at all times whilst opened?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Is all boarding gate stationary full?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Is a Qantas Dangerous Goods sign visual at each Jetstar boarding gate counter?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Is a computer operational at the boarding gate?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Is an EFTPOS machine, Float & Receipt book available?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Has any passenger information been left behind? (e.g. BP,SSR Lists)

  Safe

  At Risk

  N/A

• Comment:

• Add media

  Media

• Has the boarding gate been left clean and tidy?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

Marshaller:

• Was the marshaller present on the tarmac when the aircraft arrived onto the bay?

  Yes

  No

  N/A

• Comment:

• Add media

  Media

• Are staff wearing correct PPE? Steel cap shoes, High-Vis & earmuffs?

  Safe

  At Risk

  N/A

• Comment:

• Add media

  Media

• Is the passenger marshalling kit in the correct position?

  Safe

  At Risk

  N/A

• Comment:

• Add media

  Media

• Are door opening procedures correctly followed?

  Safe

  At Risk

  N/A

• Comment:

• Add media

  Media

• Is the marshaller correctly positioned with a full line of sight?

  Safe

  At Risk

  N/A

• Comment:

• Add media

  Media

• Are passengers using mobile phones or cameras on tarmac? Is this controlled? <br>

  Safe

  At Risk

  N/A

• Comment:

• Add media

  Media

• Are security controls adhered to during multiple boarding interactions?

  Safe

  At Risk

  N/A

• Comment:

• Add media

  Media

• Was the PAD required? If so, were passengers loaded correctly? i.e. weight, people, wheelchairs?

  Safe

  At Risk

  N/A

• Comment:

• Add media

  Media

• Were the stabilisers down during PAD operations?

  Safe

  At Risk

  N/A

• Comment:

• Add media

  Media

• Were the stairs blocked off and gate closed at the top of the stairs during the use of the PAD ?

  Safe

  At Risk

  N/A

• Comment:

• Add media

  Media

• Did the PAD operator stop and wait for a "thumbs up" when PAD user open and closed the sliding gate?

  Safe

  At Risk

  N/A

• Comment:

• Add media

  Media

• Were any passengers required to be offloaded (Incl. FTB PAX)? If so, was their baggage removed for security purposes?

  Safe

  At Risk

  N/A

• Comment:

• Add media

  Media

• Did the staff member who closed the forward door assist in removing the forward stairs?

  Safe

  At Risk

  N/A

• Comment:

• Add media

  Media

• Was the PTS time pad completed during the turn, allocating times actioned in accordance to the PTS schedule?

  Yes

  No

  N/A

• Comment:

• Add media

  Media