AJP DM DAY

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Select date

  Date
• Add location
  Address

Food Safety

• HACCP Documents: HACCP documents are complete or manager has noted appropriate corrective action for failure and/ or coaching and corrective action for employee

  Yes

  No

  N/A

• Hand washing program : hands are being washed to prevent cross contamination. Hourly hand wash program is happening<br>

  Yes

  No

  N/A

• Employee health/hygiene: no ill (fever,nausea,vomiting, diarrhea) employees. Gloves worn properly when required. Wounds are bandaged and covered.

  Yes

  No

  N/A

• Grill tools: correctly used, stored, labeled, and rotated. (Includes spatula use)

  Yes

  No

  N/A

• Final flip/visual check: final flip on hamburger patties/visual check on hamburger patties & eggs. No undercooked patty served

  Yes

  No

  N/A

• Storage temperature: all storage temperatures meet standard. Cooler <41, freezer <20. No product thawing at room temperature; exclude bread and tortillas.

  Yes

  No

  N/A

• Cooking temperatures: all grill lane temperatures > 325

  Yes

  No

  N/A

• Hamburger patty temperature demonstration

  Yes

  No

  N/A

• Appearance standard: employees in compliance with hair, jewelry, and fingernail standards

  Yes

  No

  N/A

• Critical temperatures: shake mix, smoothie yogurt base, natural cheeses 41 degrees max. Fish filet 155 min., rice 140 degrees min.

  Yes

  No

  N/A

• Food safety risk assessment: no imminent food safety risks present: <br>A) sewage/standing water present on floors or sinks/drains<br>B) no water/hot water<br>C) pest infestation<br>D) unsanitary conditions<br>E) fire<br><br>- no bare hand contact with raw patties or fish fillet.<br>- no mold, rust, or slime on soda nozzles, diffusers, ice chutes, or ice machine<br>- no raw product stored above or behind ready to eat product<br>- no chemicals stored above or next to food or food packaging <br>- no cross contamination of tongs, sear tool, cool covers, and storage pans

  Yes

  No

  N/A

Earn the next visit

Clean

• Did all areas around the outside of the restaurant look clean and welcoming ?

  Yes

  No

  N/A

• We're the menu boards clean and in good repair?

  Yes

  No

  N/A

• Did the dining room look , smell, and feel clean ( including floor, windows,furniture, drink station, and front counter)?

  Yes

  No

  N/A

• Did the restroom look and smell clean? Was it properly stocked?

  Yes

  No

  N/A

• We're the employees well groomed and wearing clean, professional-looking uniforms?

  Yes

  No

  N/A

• Was everything in good repair?

  Yes

  No

  N/A

Fast

• At the speaker box ,the drive-thru window, and the front counter, did you receive a greeting immediately?

  Yes

  No

  N/A

• Did you feel that you received fast service?

  Yes

  No

  N/A

Accurate

• At the speaker box, were you asked ," do I have your Order correct on the screen?"?

  Yes

  No

  N/A

• Was your order read back to you twice at the window or twice at the front counter?

  Yes

  No

  N/A

• Was your order correct including the appropriate amount of condiments, napkins, and utensils?

  Yes

  No

  N/A

• Were you given a receipt?

  Yes

  No

  N/A

friendly

• Was the employee engaging, friendly, and smiling?

  Yes

  No

  N/A

• Were you asked how your service was OR how your last visit was and provided a satisfactory response?

  Yes

  No

  N/A

• Did you receive a thank you and an invitation to come back?

  Yes

  No

  N/A

Hassle free

• Did the employee help you

  Yes

  No

  N/A

• If you experienced a long wait or another problem, was it resolved to your satisfaction?

  Yes

  No

  N/A

• Did the employee(s) communicate clearly with you, and were they easy to understand?

  Yes

  No

  N/A

• No drive thru cars were parked during your visit

  Yes

  No

  N/A

• Was everything you ordered available, including condiments?

  Yes

  No

  N/A

• Was the dining room open during its posted hours of operation?

  Yes

  No

  N/A

FAST

• All headsets properly function? Minimum of 3 is required.

  Yes

  No

  N/A

• At least three headsets are used on the floor?

  Yes

  No

  N/A

• Drive thru OCS working properly?

  Yes

  No

  N/A

• Drive thru speaker and MIC working properly ? - Verify

  Yes

  No

  N/A

• Grill working properly - At least three presses?

  Yes

  No

  N/A

• Fryers working properly?

  Yes

  No

  N/A

• Timers used and working properly?

  Yes

  No

  N/A

• Holding/ Staging equipment working and used properly?

  Yes

  No

  N/A

• Toasters and Microwaves working properly?

  Yes

  No

  N/A

• Staffing - Is the restaurant properly staffed?

  Yes

  No

  N/A

• Projections - accurate and adjusted when needed?

  Yes

  No

  N/A

• Are managers scheduled according to policy?

  Yes

  No

  N/A

• Are MAD hours allocated properly?

  Yes

  No

  N/A

• Is 15 minute scheduling followed?

  Yes

  No

  N/A

• Is CBT and training in place? Check certs of employees on shift

  Yes

  No

  N/A

• Are build to's followed? Do the employees understand them?

  Yes

  No

  N/A

• Is the PIC communicating to the team? TIP TAP TOP?

  Yes

  No

  N/A

• Is the PIC adjusting the build to charts? Are sales listed each hour?

  Yes

  No

  N/A

• Are staging systems utilized correctly?

  Yes

  No

  N/A

• WSP - is it in place and followed?

  Yes

  No

  N/A

• Do employees stay in position?

  Yes

  No

  N/A

• Is there visible sense of urgency to produce guests orders?

  Yes

  No

  N/A

Rate the productivity of each employee in the following positions

• Grill

  5

  4

  3

  2

  1

• Drive thru

  5

  4

  3

  2

  1

• Fryer

  5

  4

  3

  2

  1

• Manager

  5

  4

  3

  2

  1

• Front Counter

  5

  4

  3

  2

  1

• Assembly

  5

  4

  3

  2

  1

• Prep

  5

  4

  3

  2

  1

• Maintenance

  5

  4

  3

  2

  1

FAST II

• Are prerush checklists posted and followed?

  Yes

  No

  N/A

• Are employees consistently pre-rush ready?

  Yes

  No

  N/A

• Does PIC manage pre-rush and post rush lists effectively?

  Yes

  No

  N/A

• Are prep and Maintenance avoided during peak periods?

  Yes

  No

  N/A

• Does PIC create sense of urgency to push and motivate the team?

  Yes

  No

  N/A

• Analyze any bottle necks observed

  Yes

  No

  N/A

• Is SOS posted, updated with comments?

  Yes

  No

  N/A

CLEAN

• Is parking lot clean and free of debris?

  Yes

  No

  N/A

• Dumpster area and doors?

  Yes

  No

  N/A

• Building Exterior

  Yes

  No

  N/A

• Landscaping? Check for weeds and condition

  Yes

  No

  N/A

• Back door and slab?

  Yes

  No

  N/A

• Front doors and slabs

  Yes

  No

  N/A

• Drive thru windows and walls?

  Yes

  No

  N/A

• Exterior lights? All working including menu board and parking lots? If not mark with duct tape and call Advanced Sign & Lighting

  Yes

  No

  N/A

• Menu board POP decals and signage? Do they match what this restaurant sells?

  Yes

  No

  N/A

• OCS working?

  Yes

  No

  N/A

• Employee uniforms clean? Check name tags, Shirts tucked, ironed, belt, black socks, nametag?

  Yes

  No

  N/A

• Employees neat clean and properly groomed? Check jewelry and nails

  Yes

  No

  N/A

• Dining room tables and chairs? Clean? Good condition?

  Yes

  No

  N/A

• Drink station NCO? Check drink nozzles. Clean?

  Yes

  No

  N/A

• Windows and doors clean? Work properly?

  Yes

  No

  N/A

• Dining room lights?

  Yes

  No

  N/A

• Ceiling vents clean?

  Yes

  No

  N/A

• ceiling tiles? Any leaks?

  Yes

  No

  N/A

• Restrooms clean and stocked? Mirrors? Commodes?

  Yes

  No

  N/A

• Counter and visible kitchen NCO?

  Yes

  No

  N/A

• Front counter, Register POP correct and in god condition?

  Yes

  No

  N/A

• Monitors and cords clean?

  Yes

  No

  N/A

• Front counter POU clean? Check Gaskets.

  Yes

  No

  N/A

• Drive thru POU clean? check gaskets

  Yes

  No

  N/A

• Grill pou clean ? check gaskets

  Yes

  No

  N/A

• Fryer POU clean? check gaskets

  Yes

  No

  N/A

• Counters clean? Check under registers and POP

  Yes

  No

  N/A

• check shelving cleanliness

  Yes

  No

  N/A

• Smoothie and shake machine clean?

  Yes

  No

  N/A

• Vitamixer clean? Check spindle (must be cleaned after each use) look for wear as well

  Yes

  No

  N/A

• Sinks clean? Not stained?

  Yes

  No

  N/A

• Top, Front, inside, and back of pass through clean? What about underneath it?

  Yes

  No

  N/A

• Floors in kitchen clean? floor drains? Base boards?

  Yes

  No

  N/A

• Tile in kitchen in good condition? Grout? Broken/missing tile?

  Yes

  No

  N/A

• Fryers clean? check behind and in fryer flue for build up. Wheels?

  Yes

  No

  N/A

• Toasters and microwaves clean?

  Yes

  No

  N/A

• Hoods clean? filters in hoods? build up of grease by hoods? Ceiling?

  Yes

  No

  N/A

• grill clean? check presses for cleanliness

  Yes

  No

  N/A

• Shelving at assembly and grill clean?

  Yes

  No

  N/A

• trash cans clean?

  Yes

  No

  N/A

• HVAC vents in kitchen clean?

  Yes

  No

  N/A

• cooler doors clean? handle to door?

  Yes

  No

  N/A

• cooler floors clean? racks? lights? fan guards?

  Yes

  No

  N/A

• Production cart clean? wheels?

  Yes

  No

  N/A

• dish area clean? clean dishes clean and NCO?

  Yes

  No

  N/A

• dry storage clean and organized? boxes cut?

  Yes

  No

  N/A

• employee break room clean?

  Yes

  No

  N/A

• office clean and organized? shelves? floors?

  Yes

  No

  N/A

• prep area clean and organized? small wares clean? lettuce chopper?

  Yes

  No

  N/A

• soda rack clean? good condition? check for extra nozzles.

  Yes

  No

  N/A

• hot water room clean nothing stored inside? irrigation working and on?

  Yes

  No

  N/A

• mop sink clean and organized?

  Yes

  No

  N/A

• freezer clean and organized? racks?

  Yes

  No

  N/A

FRIENDLY

• Guest service person friendly ? greeting guest? attentive?

  Yes

  No

  N/A

• Employees engaged and hustling?

  Yes

  No

  N/A

• Employee smiling? anticipating guest needs?

  Yes

  No

  N/A

• Suggesting VOG line?

  Yes

  No

  N/A

• upselling/ helping guests complete orders?

  Yes

  No

  N/A

FOOD QUALITY

• Check for expired food. note issues here

  Yes

  No

  N/A

• check for food with no timer.

  Yes

  No

  N/A

• are all items available? all packaging?

  Yes

  No

  N/A

• are fried items hot?

  Yes

  No

  N/A

• fryer oil quality? are the fryers filtered twice daily? check log in haccp book

  Yes

  No

  N/A

• prep sheets completed? accurate?

  Yes

  No

  N/A

HASSLE FREE

• If any issues are noted... where they fixed appropriately. role model

  Yes

  No

  N/A

• ask how issues are taken car of

  Yes

  No

  N/A

• check waste sheets. completed 3 x daily?

  Yes

  No

  N/A

• are VOG comments posted?

  Yes

  No

  N/A

ACCURATE

• Were any orders returned? check waste bucket for completed sandwiches

  Yes

  No

  N/A

• look for "extra food"

  Yes

  No

  N/A

• check for guest credit logs - we should not have them

  Yes

  No

  N/A

• listen to VOG otline

  Yes

  No

  N/A

FINANCIAL RESPONSIBILITY

• Food cost? If high check returns, voids small sale, early warning

  Yes

  No

  N/A

• prep sheets? waste logs? top 5 posted?

  Yes

  No

  N/A

• Do employees know food cost is high?

  Yes

  No

  N/A

• check manager meals, employee meals

  Yes

  No

  N/A

• oj, desserts, shakes, coffee cups, or smoothies at employee area?

  Yes

  No

  N/A

• Labor cost? Check schedules, scheduled hours to actual. check call outs. breaks scheduled?

  Yes

  No

  N/A

• repairs, is there an Alejandro list? when is he scheduled to be at this restaurant?

  Yes

  No

  N/A

• Plumbing no leaks, all faucets, commodes and urinals working?

  Yes

  No

  N/A

• Electrical - all outlets functioning?

  Yes

  No

  N/A

• All lighting in kitchen functional?

  Yes

  No

  N/A

• Do receipts have the correct cashier names on them?

  Yes

  No

  N/A

• Are the lock boxes closed and locked? is the safe closed and not day locked

  Yes

  No

  N/A

• Conduct Safe audit

  Yes

  No

  N/A

• Restaurant Manager

  Sign

• District Manager

  Sign