Information

  • Conducted on

  • Prepared by

Guest Interaction

  • 1. Greet & Welcome guest upon arrival.

  • Enter guest interaction details. (Tap to add more guest if need).

  • Guest #
  • Time

  • Guest Name

  • Room Number

  • Period of Stay

  • Guest Visit

  • Number of Visits

  • Marriott Bonvoy

  • Comments

  • Photo attached (if any)

  • 2. Meet at least 2 guests and have quality interaction.

  • Guest #1

  • Comments

  • Time

  • Guest Name

  • Guest

  • Room Number

  • Period of Stay

  • Comments

  • Photo attached (if any)

  • Guest #2

  • Comments

  • Time

  • Guest Name

  • Guest

  • Room Number

  • Period of Stay

  • Comments

  • Photo attached (if any)

Public Area Inspection

Public Area

Basement

  • Basement Corridor - look for cleanliness, condition, signboards are updated

  • Enter Details

  • Picture/Video (if any)

  • Talent Canteen - look for condition and cleanliness both kitchen and service area

  • Enter Details

  • Picture/Video (if any)

  • Refresh Office

  • Enter Details

  • Picture/Video (if any)

  • Uniform Room

  • Enter Details

  • Picture/Video (if any)

  • Hotel Clinic

  • Enter Details

  • Picture/Video (if any)

  • HR Office & Training Room

  • Comments

  • Picture/Video (if any)

  • Female Locker

  • Comments

  • Picture/Video (if any)

  • Male Locker

  • Comments

  • Picture/Video (if any)

  • All Stores are locked

  • Comments

  • Picture/Video (if any)

  • Other Comments (If any)

  • Comments

  • Picture/Video (if any)

Lower Ground Floor - look for condition floor, ceiling, planting, staff well presented, well groom, lighting and air con.

  • Talent Entrance Area/Time Keeper

  • Enter Details

  • Picture/Video (if any)

  • Security Check Point - stand by with alertness and well groom

  • Enter Details

  • Picture/Video (if any)

  • Laundry Loading Area

  • Enter Details

  • Picture/Video (if any)

  • Receiving Area - look for cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Purchasing Area

  • Enter Details

  • Picture/Video (if any)

  • Store Room are well locked

  • Enter Details

  • Picture/Video (if any)

  • Contractor Restroom

  • Enter Details

  • Picture/Video (if any)

  • Other Comments (If any)

  • Comments

  • Picture/Video (if any)

Hotel Exterior

  • Hotel Main Entrance - look for condition and cleanliness

  • Enter Details

  • Picture/Video (if any)

  • Hotel Signage

  • Enter Details

  • Picture/Video (if any)

  • Driveway and Drop off Area

  • Enter Details

  • Picture/Video (if any)

  • Planting

  • Enter Details

  • Picture/Video (if any)

  • External Lighting

  • Enter Details

  • Picture/Video (if any)

  • Bell Desk & Luggage Store room - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Tuk Tuk - stand by in good cleanliness & condition

  • Enter Details

  • Picture/Video (if any)

  • Bell Talents stand by with alertness, attentive and well groom

  • Enter Details

  • Picture/Video (if any)

  • Security stand by with alertness, attentive, well groom

  • Enter Details

  • Picture/Video (if any)

  • Fountain at lobby entrance

  • Enter Details

  • Picture/Video (if any)

  • Smoking Area

  • Enter Details

  • Picture/Video (if any)

  • Car Lifts

  • Enter Details

  • Picture/Video (if any)

  • Other Comments (If any)

  • Comments

  • Picture/Video (if any)

Lobby Ground Floor

  • Front Desk - service, talents well groomed, cleanliness, condition

  • Enter Details

  • Picture/Video (if any)

  • Back of Front Office - clean and tidy

  • Enter Details

  • Picture/Video (if any)

  • Safety Box Room

  • Enter Details

  • Picture/Video (if any)

  • Concierge - service, talents well groomed, cleanliness, condition

  • Enter Details

  • Picture/Video (if any)

  • Furniture

  • Enter Details

  • Picture/Video (if any)

  • Light, Sound and Scent

  • Enter Details

  • Picture/Video (if any)

  • Digital Signage - updated information in good quality of picture

  • Enter Details

  • Picture/Video (if any)

  • Lift Landing Area

  • Enter Details

  • Picture/Video (if any)

  • Re:fuel

  • Enter Details

  • Picture/Video (if any)

  • Re:fuel Pantry (Back of the house)

  • Enter Details

  • Picture/Video (if any)

  • Remix Lounge, Pool Table, Soccer Table, Game

  • Enter Details

  • Picture/Video (if any)

  • Male Restroom

  • Enter Details

  • Picture/Video (if any)

  • Female Restroom

  • Enter Details

  • Picture/Video (if any)

  • Exit to back of the house area

  • Enter Details

  • Picture/Video (if any)

  • Other Comments (If any)

  • Comments

  • Picture/Video (if any)

Level 1

  • Wxyz Bar - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Wxyz Bar - talent well groomed and wear make up

  • Enter Details

  • Picture/Video (if any)

  • Wxyz Bar - observe talents attentive, engage and welcome guests to the bar

  • Enter Details

  • Picture/Video (if any)

  • Wxyz Pantry - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Wxyz Pantry - beverage are kept in locked area

  • Enter Details

  • Picture/Video (if any)

  • Furniture

  • Enter Details

  • Picture/Video (if any)

  • Light, Sound and Scent

  • Enter Details

  • Picture/Video (if any)

  • TV plays music channel not local channel or hotel advertise

  • Enter Details

  • Picture/Video (if any)

  • Male Restroom

  • Enter Details

  • Picture/Video (if any)

  • Female Restroom

  • Enter Details

  • Picture/Video (if any)

  • In Touch Area - computer and working desk

  • Enter Details

  • Picture/Video (if any)

  • ATAT Office and IT Office - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Outdoor Smoking Area - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Lift Landing Area

  • Enter Details

  • Picture/Video (if any)

  • Exit to back of the house area

  • Enter Details

  • Picture/Video (if any)

  • Other Comments (If any)

  • Comments

  • Picture/Video (if any)

Car Park Level 2 - 5 check cleanliness and condition

  • Car Park - Level 2 - check store room needed to lock.

  • Enter Details

  • Picture/Video (if any)

  • Engineering Room

  • Enter Details

  • Picture/Video (if any)

  • Car Park - Level 3 check smoking area, talent recreation room

  • Enter Details

  • Picture/Video (if any)

  • Car Park - Level 4

  • Enter Details

  • Picture/Video (if any)

  • Car Park Level 5

  • Enter Details

  • Picture/Video (if any)

  • Fire Exit Stair and Fire Extinguishers in good condition with update check month

  • Enter Details

  • Picture/Video (if any)

  • Other Comments (If any)

  • Comments

  • Picture/Video (if any)

CRAVE Restaurant - 8th Floor

  • Crave - Lift Landing area

  • Enter Details

  • Picture/Video (if any)

  • Welcome Area - counter condition, talents standby with well groomed and attentive to service

  • Enter Details

  • Picture/Video (if any)

  • Food presentation - Breakfast

  • Enter Details

  • Picture/Video (if any)

  • Furniture and counter condition and cleanliness

  • Enter Details

  • Picture/Video (if any)

  • Wine Cellar Area - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Light, Sound and Scent

  • Enter Details

  • Picture/Video (if any)

  • Outdoor area

  • Enter Details

  • Picture/Video (if any)

  • Male Restroom

  • Enter Details

  • Picture/Video (if any)

  • Female Restroom

  • Enter Details

  • Picture/Video (if any)

  • Kitchen Area - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Other Comments (If any)

  • Comments

  • Picture/Video (if any)

Exchange Room on 7th floor

  • Check cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Room must be locked, air con and lighting off if no function

  • Enter Details

  • Picture/Video (if any)

  • Lift Landing Area

  • Enter Details

  • Picture/Video (if any)

  • Male Restroom

  • Enter Details

  • Picture/Video (if any)

  • Female Restroom

  • Enter Details

  • Picture/Video (if any)

  • Other Comments (If any)

  • Comments

  • Picture/Video (if any)

Tactic 1-3, 9th floor

  • Check cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Room must be locked, air con and lighting off if no function

  • Enter Details

  • Picture/Video (if any)

  • Lift Landing Area

  • Enter Details

  • Picture/Video (if any)

  • Male Restroom

  • Enter Details

  • Picture/Video (if any)

  • Female Restroom

  • Enter Details

  • Picture/Video (if any)

  • Other Comments (If any)

  • Comments

  • Picture/Video (if any)

10th Floor

  • Splash Bar - service, talents well groomed, cleanliness, condition

  • Enter Details

  • Picture/Video (if any)

  • Pool Furniture

  • Enter Details

  • Picture/Video (if any)

  • Backyard Area & furniture - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Swimming Pool - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Pool Towel - enough in good condition

  • Enter Details

  • Picture/Video (if any)

  • Light, Sound and Scent

  • Enter Details

  • Picture/Video (if any)

  • Plant

  • Enter Details

  • Picture/Video (if any)

  • Re:charge - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Re:charge - equipment are in good condition

  • Enter Details

  • Picture/Video (if any)

  • Re:charge - TV, light, air con are in good condition

  • Enter Details

  • Picture/Video (if any)

  • Re:charge - water are well replenish, wet tissue box, weigh scale are in good condition

  • Enter Details

  • Picture/Video (if any)

  • 10th floor corridor

  • Enter Details

  • Picture/Video (if any)

  • Strategy room - condition, light and air con off when not in use.

  • Enter Details

  • Picture/Video (if any)

  • Male Restroom

  • Enter Details

  • Picture/Video (if any)

  • Female Restroom

  • Enter Details

  • Picture/Video (if any)

  • Lift Landing Area

  • Enter Details

  • Picture/Video (if any)

  • Office 10th floor - light and aircon are off when not in use

  • Enter Details

  • Picture/Video (if any)

  • Other Comments (If any)

  • Comments

  • Picture/Video (if any)

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Guest room Inspection

  • Enter Details

Inspect at least 2 guest rooms

  • Room #1

  • Room Number

  • Inspect all following areas:

  • 4 Deadly Sins

  • Garbage in the Room

  • Enter Details

  • Picture/Video (if any)

  • Hair in the Bed

  • Enter Details

  • Picture/Video (if any)

  • Mold on the Tiles

  • Enter Details

  • Picture/Video (if any)

  • Hair in the Bathroom

  • Enter Details

  • Picture/Video (if any)

  • Entrance - check main door, door viewers, double lock, security chain

  • Enter Details

  • Picture/Video (if any)

  • Main Entrance cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Closet - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Safety Box

  • Enter Details

  • Picture/Video (if any)

  • Refreshment Set up - coffee machine, electric kettle, china ware - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Hairdryer, hangers, iron and iron board - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Wash basin - condition and cleanliness, grouting

  • Enter Details

  • Picture/Video (if any)

  • Vanity Zone- magnify mirror, tissue box, 2 bottles of water, amenities tray

  • Enter Details

  • Picture/Video (if any)

  • Towels - bath towel, hand towel, face towel, bathrobe and bath mat - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Overall Bathroom condition and cleanliness - floor, ceiling, mirror, grouting, lighting

  • Enter Details

  • Picture/Video (if any)

  • Toilet Zone - flush, seat, cover in good condition

  • Enter Details

  • Picture/Video (if any)

  • Trash bin

  • Enter Details

  • Picture/Video (if any)

  • Shower room - condition and cleanliness of shower head, floor drain, floor, ceiling, wall

  • Enter Details

  • Picture/Video (if any)

  • Shower room - shower gel and shampoo

  • Enter Details

  • Picture/Video (if any)

  • Bed room - bed, pillow, duvet - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Bedside Table - condition and cleanliness, cable kept neatly, ipod dock, stationary set up

  • Enter Details

  • Picture/Video (if any)

  • Bedside table lighting - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Floor Lamp - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Sofa - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Curtain - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • TV (check all channels including hotel promotion channel)

  • Enter Details

  • Picture/Video (if any)

  • Minibar/Fridge - cleanliness and condition / expiry date of minibar items

  • Enter Details

  • Picture/Video (if any)

  • Telephone

  • Enter Details

  • Picture/Video (if any)

  • Telephone - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Table Lamp - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Media Hub - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Lighting

  • Enter Details

  • Picture/Video (if any)

  • AC

  • Enter Details

  • Picture/Video (if any)

  • Floor - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Other Comments (if any)

  • Comments

  • Picture/Video (if any)

  • Room #2

  • Room Number

  • Inspect all following areas:

  • 4 Deadly Sins

  • Garbage in the Room

  • Enter Details

  • Picture/Video (if any)

  • Hair in the Bed

  • Enter Details

  • Picture/Video (if any)

  • Mold on the Tiles

  • Enter Details

  • Picture/Video (if any)

  • Hair in the Bathroom

  • Enter Details

  • Picture/Video (if any)

  • Entrance - check main door, door viewers, double lock, security chain

  • Enter Details

  • Picture/Video (if any)

  • Main Entrance cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Closet - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Safety Box

  • Enter Details

  • Picture/Video (if any)

  • Refreshment Set up - coffee machine, electric kettle, china ware - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Hairdryer, hangers, iron and iron board - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Wash basin - condition and cleanliness, grouting

  • Enter Details

  • Picture/Video (if any)

  • Vanity Zone- magnify mirror, tissue box, 2 bottles of water, amenities tray

  • Enter Details

  • Picture/Video (if any)

  • Towels - bath towel, hand towel, face towel, bathrobe and bath mat - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Overall Bathroom condition and cleanliness - floor, ceiling, mirror, grouting, lighting

  • Enter Details

  • Picture/Video (if any)

  • Toilet Zone - flush, seat, cover in good condition

  • Enter Details

  • Picture/Video (if any)

  • Trash bin

  • Enter Details

  • Picture/Video (if any)

  • Shower room - condition and cleanliness of shower head, floor drain, floor, ceiling, wall

  • Enter Details

  • Picture/Video (if any)

  • Shower room - shower gel and shampoo

  • Enter Details

  • Picture/Video (if any)

  • Bed room - bed, pillow, duvet - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Bedside Table - condition and cleanliness, cable kept neatly, ipod dock, stationary set up

  • Enter Details

  • Picture/Video (if any)

  • Bedside table lighting - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Floor Lamp - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Sofa - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Curtain - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • TV (check all channels including hotel promotion channel)

  • Enter Details

  • Picture/Video (if any)

  • Minibar/Fridge - cleanliness and condition / expiry date of minibar items

  • Enter Details

  • Picture/Video (if any)

  • Telephone

  • Enter Details

  • Picture/Video (if any)

  • Telephone - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Table Lamp - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Media Hub - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Lighting

  • Enter Details

  • Picture/Video (if any)

  • AC

  • Enter Details

  • Picture/Video (if any)

  • Floor - cleanliness and condition

  • Enter Details

  • Picture/Video (if any)

  • Other Comments (if any)

  • Comments

  • Picture/Video (if any)

Other Incidents

  • Is there any incidents during your MOD shift?

  • Enter incident details (tap here to add more incident if have)

  • Incident
  • Incident Time

  • Incident Type

  • Guest Name

  • Guest

  • Room Number

  • Period of Stay

  • Incident Details

  • Incident Status

  • Conclusion

  • Follow up/Handover

  • Other comments

  • Picture/Video (if any)

Summary

  • Other overall MOD comments (If any)

  • Add media

  • Sign Off

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.