BKKAL MOD Report 2024 -updated

Information

Conducted on
Prepared by

Guest Interaction

1. Greet & Welcome guest upon arrival.
Enter guest interaction details. (Tap to add more guest if need).
Time
Guest Name
Room Number
Period of Stay
Guest Visit
Number of Visits
Marriott Bonvoy
- Ambassador Elite
- Titanium Elite
- Platinum Elite
- Gold Elite
- Silver Elite
- Member
- Non member
Comments
Photo attached (if any)
2. Meet at least 2 guests and have quality interaction.
Guest #1
Comments
Time
Guest Name
Guest
Room Number
Period of Stay
Comments
Photo attached (if any)
Guest #2
Comments
Time
Guest Name
Guest
Room Number
Period of Stay
Comments
Photo attached (if any)

Public Area Inspection

Public Area

Basement

Basement Corridor - look for cleanliness, condition, signboards are updated
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Picture/Video (if any)
Talent Canteen - look for condition and cleanliness both kitchen and service area
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Picture/Video (if any)
Refresh Office
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Picture/Video (if any)
Uniform Room
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Picture/Video (if any)
Hotel Clinic
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Picture/Video (if any)
HR Office & Training Room
Comments
Picture/Video (if any)
Female Locker
Comments
Picture/Video (if any)
Male Locker
Comments
Picture/Video (if any)
All Stores are locked
Comments
Picture/Video (if any)
Other Comments (If any)
Comments
Picture/Video (if any)

Lower Ground Floor - look for condition floor, ceiling, planting, staff well presented, well groom, lighting and air con.

Talent Entrance Area/Time Keeper
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Picture/Video (if any)
Security Check Point - stand by with alertness and well groom
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Picture/Video (if any)
Laundry Loading Area
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Picture/Video (if any)
Receiving Area - look for cleanliness and condition
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Picture/Video (if any)
Purchasing Area
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Picture/Video (if any)
Store Room are well locked
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Picture/Video (if any)
Contractor Restroom
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Picture/Video (if any)
Other Comments (If any)
Comments
Picture/Video (if any)

Hotel Exterior

Hotel Main Entrance - look for condition and cleanliness
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Picture/Video (if any)
Hotel Signage
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Picture/Video (if any)
Driveway and Drop off Area
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Picture/Video (if any)
Planting
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Picture/Video (if any)
External Lighting
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Picture/Video (if any)
Bell Desk & Luggage Store room - cleanliness and condition
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Picture/Video (if any)
Tuk Tuk - stand by in good cleanliness & condition
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Picture/Video (if any)
Bell Talents stand by with alertness, attentive and well groom
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Picture/Video (if any)
Security stand by with alertness, attentive, well groom
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Picture/Video (if any)
*N/A Fountain at lobby entrance
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Picture/Video (if any)
Smoking Area
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Picture/Video (if any)
Car Lifts
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Picture/Video (if any)
Other Comments (If any)
Comments
Picture/Video (if any)

Lobby Ground Floor

Front Desk - service, talents well groomed, cleanliness, condition
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Picture/Video (if any)
Back of Front Office - clean and tidy
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Picture/Video (if any)
Safety Box Room
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Picture/Video (if any)
Concierge - service, talents well groomed, cleanliness, condition
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Picture/Video (if any)
Furniture
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Picture/Video (if any)
Light, Sound and Scent
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Picture/Video (if any)
Digital Signage - updated information in good quality of picture
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Picture/Video (if any)
Lift Landing Area
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Picture/Video (if any)
Re:fuel
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Picture/Video (if any)
*N/A Re:fuel Pantry (Back of the house)
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Picture/Video (if any)
*N/A Remix Lounge, Pool Table, Soccer Table, Game
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Picture/Video (if any)
Male Restroom
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Picture/Video (if any)
Female Restroom
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Picture/Video (if any)
Exit to back of the house area
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Picture/Video (if any)
Other Comments (If any)
Comments
Picture/Video (if any)

Level 1 *under renovation works

Wxyz Bar - cleanliness and condition
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Picture/Video (if any)
Wxyz Bar - talent well groomed and wear make up
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Picture/Video (if any)
Wxyz Bar - observe talents attentive, engage and welcome guests to the bar
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Picture/Video (if any)
Wxyz Pantry - cleanliness and condition
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Picture/Video (if any)
Wxyz Pantry - beverage are kept in locked area
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Picture/Video (if any)
Furniture
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Picture/Video (if any)
Light, Sound and Scent
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Picture/Video (if any)
TV plays music channel not local channel or hotel advertise
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Picture/Video (if any)
Male Restroom
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Picture/Video (if any)
Female Restroom
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Picture/Video (if any)
*N/A In Touch Area - computer and working desk
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Picture/Video (if any)
ATAT Office and IT Office - cleanliness and condition
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Picture/Video (if any)
*N/A Outdoor Smoking Area - cleanliness and condition
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Picture/Video (if any)
Lift Landing Area
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Picture/Video (if any)
Exit to back of the house area
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Picture/Video (if any)
Other Comments (If any)
Comments
Picture/Video (if any)

Car Park Level 2 - 5 check cleanliness and condition

Car Park - Level 2 - check store room needed to lock.
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Picture/Video (if any)
Engineering Room
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Picture/Video (if any)
Car Park - Level 3 *Construction Offices
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Picture/Video (if any)
Car Park - Level 4
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Picture/Video (if any)
Car Park Level 5 *Tem. Smoking Area
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Picture/Video (if any)
Fire Exit Stair and Fire Extinguishers in good condition with update check month
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Picture/Video (if any)
Other Comments (If any)
Comments
Picture/Video (if any)

CRAVE Restaurant - 8th Floor

Crave - Lift Landing area
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Picture/Video (if any)
Welcome Area - counter condition, talents standby with well groomed and attentive to service
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Picture/Video (if any)
Food presentation - Breakfast
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Picture/Video (if any)
Furniture and counter condition and cleanliness
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Picture/Video (if any)
Wine Cellar Area - cleanliness and condition
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Picture/Video (if any)
Light, Sound and Scent
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Picture/Video (if any)
Outdoor area
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Picture/Video (if any)
Male Restroom
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Picture/Video (if any)
Female Restroom
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Picture/Video (if any)
Kitchen Area - cleanliness and condition
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Picture/Video (if any)
Other Comments (If any)
Comments
Picture/Video (if any)

Exchange Room on 7th floor

Check cleanliness and condition
Enter Details
Picture/Video (if any)
Room must be locked, air con and lighting off if no function
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Picture/Video (if any)
Lift Landing Area
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Picture/Video (if any)
Male Restroom
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Picture/Video (if any)
Female Restroom
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Picture/Video (if any)
Other Comments (If any)
Comments
Picture/Video (if any)

Tactic 1-3, 9th floor

Check cleanliness and condition
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Picture/Video (if any)
Room must be locked, air con and lighting off if no function
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Picture/Video (if any)
Lift Landing Area
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Picture/Video (if any)
Male Restroom
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Picture/Video (if any)
Female Restroom
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Picture/Video (if any)
Other Comments (If any)
Comments
Picture/Video (if any)

10th Floor

Splash Bar - service, talents well groomed, cleanliness, condition
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Picture/Video (if any)
Pool Furniture
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Picture/Video (if any)
Backyard Area & furniture - cleanliness and condition
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Picture/Video (if any)
Swimming Pool - cleanliness and condition
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Picture/Video (if any)
Pool Towel - enough in good condition
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Picture/Video (if any)
Light, Sound and Scent
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Picture/Video (if any)
Plant
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Picture/Video (if any)
Re:charge - cleanliness and condition
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Picture/Video (if any)
Re:charge - equipment are in good condition
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Picture/Video (if any)
Re:charge - TV, light, air con are in good condition
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Picture/Video (if any)
Re:charge - water are well replenish, wet tissue box, weigh scale are in good condition
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Picture/Video (if any)
10th floor corridor
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Picture/Video (if any)
Strategy room - condition, light and air con off when not in use.
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Picture/Video (if any)
Male Restroom
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Picture/Video (if any)
Female Restroom
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Picture/Video (if any)
Lift Landing Area
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Picture/Video (if any)
Office 10th floor - light and aircon are off when not in use
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Picture/Video (if any)
Other Comments (If any)
Comments
Picture/Video (if any)

Food truck

Cleanliness

Guest room Inspection

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Inspect at least 2 guest rooms

Room #1
Room Number
Inspect all following areas:
4 Deadly Sins
Garbage in the Room
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Picture/Video (if any)
Hair in the Bed
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Picture/Video (if any)
Mold on the Tiles
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Picture/Video (if any)
Hair in the Bathroom
Enter Details
Picture/Video (if any)
Entrance - check main door, door viewers, double lock, security chain
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Picture/Video (if any)
Main Entrance cleanliness and condition
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Picture/Video (if any)
Closet - cleanliness and condition
Enter Details
Picture/Video (if any)
Safety Box
Enter Details
Picture/Video (if any)
Refreshment Set up - coffee machine, electric kettle, china ware - cleanliness and condition
Enter Details
Picture/Video (if any)
Hairdryer, hangers, iron and iron board - cleanliness and condition
Enter Details
Picture/Video (if any)
Wash basin - condition and cleanliness, grouting
Enter Details
Picture/Video (if any)
Vanity Zone- magnify mirror, tissue box, 2 bottles of water, amenities tray
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Picture/Video (if any)
Towels - bath towel, hand towel, face towel, bathrobe and bath mat - cleanliness and condition
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Picture/Video (if any)
Overall Bathroom condition and cleanliness - floor, ceiling, mirror, grouting, lighting
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Picture/Video (if any)
Toilet Zone - flush, seat, cover in good condition
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Picture/Video (if any)
Trash bin
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Picture/Video (if any)
Shower room - condition and cleanliness of shower head, floor drain, floor, ceiling, wall
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Picture/Video (if any)
Shower room - shower gel and shampoo
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Picture/Video (if any)
Bed room - bed, pillow, duvet - cleanliness and condition
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Picture/Video (if any)
Bedside Table - condition and cleanliness, cable kept neatly, ipod dock, stationary set up
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Picture/Video (if any)
Bedside table lighting - cleanliness and condition
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Picture/Video (if any)
Floor Lamp - cleanliness and condition
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Picture/Video (if any)
Sofa - cleanliness and condition
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Picture/Video (if any)
Curtain - cleanliness and condition
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Picture/Video (if any)
TV (check all channels including hotel promotion channel)
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Picture/Video (if any)
Minibar/Fridge - cleanliness and condition / expiry date of minibar items
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Picture/Video (if any)
Telephone
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Picture/Video (if any)
Telephone - cleanliness and condition
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Picture/Video (if any)
Table Lamp - cleanliness and condition
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Picture/Video (if any)
Media Hub - cleanliness and condition
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Picture/Video (if any)
Lighting
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Picture/Video (if any)
AC
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Picture/Video (if any)
Floor - cleanliness and condition
Enter Details
Picture/Video (if any)
Other Comments (if any)
Comments
Picture/Video (if any)
Room #2
Room Number
Inspect all following areas:
4 Deadly Sins
Garbage in the Room
Enter Details
Picture/Video (if any)
Hair in the Bed
Enter Details
Picture/Video (if any)
Mold on the Tiles
Enter Details
Picture/Video (if any)
Hair in the Bathroom
Enter Details
Picture/Video (if any)
Entrance - check main door, door viewers, double lock, security chain
Enter Details
Picture/Video (if any)
Main Entrance cleanliness and condition
Enter Details
Picture/Video (if any)
Closet - cleanliness and condition
Enter Details
Picture/Video (if any)
Safety Box
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Picture/Video (if any)
Refreshment Set up - coffee machine, electric kettle, china ware - cleanliness and condition
Enter Details
Picture/Video (if any)
Hairdryer, hangers, iron and iron board - cleanliness and condition
Enter Details
Picture/Video (if any)
Wash basin - condition and cleanliness, grouting
Enter Details
Picture/Video (if any)
Vanity Zone- magnify mirror, tissue box, 2 bottles of water, amenities tray
Enter Details
Picture/Video (if any)
Towels - bath towel, hand towel, face towel, bathrobe and bath mat - cleanliness and condition
Enter Details
Picture/Video (if any)
Overall Bathroom condition and cleanliness - floor, ceiling, mirror, grouting, lighting
Enter Details
Picture/Video (if any)
Toilet Zone - flush, seat, cover in good condition
Enter Details
Picture/Video (if any)
Trash bin
Enter Details
Picture/Video (if any)
Shower room - condition and cleanliness of shower head, floor drain, floor, ceiling, wall
Enter Details
Picture/Video (if any)
Shower room - shower gel and shampoo
Enter Details
Picture/Video (if any)
Bed room - bed, pillow, duvet - cleanliness and condition
Enter Details
Picture/Video (if any)
Bedside Table - condition and cleanliness, cable kept neatly, ipod dock, stationary set up
Enter Details
Picture/Video (if any)
Bedside table lighting - cleanliness and condition
Enter Details
Picture/Video (if any)
Floor Lamp - cleanliness and condition
Enter Details
Picture/Video (if any)
Sofa - cleanliness and condition
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Picture/Video (if any)
Curtain - cleanliness and condition
Enter Details
Picture/Video (if any)
TV (check all channels including hotel promotion channel)
Enter Details
Picture/Video (if any)
Minibar/Fridge - cleanliness and condition / expiry date of minibar items
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Picture/Video (if any)
Telephone
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Picture/Video (if any)
Telephone - cleanliness and condition
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Picture/Video (if any)
Table Lamp - cleanliness and condition
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Picture/Video (if any)
Media Hub - cleanliness and condition
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Picture/Video (if any)
Lighting
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Picture/Video (if any)
AC
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Picture/Video (if any)
Floor - cleanliness and condition
Enter Details
Picture/Video (if any)
Other Comments (if any)
Comments
Picture/Video (if any)