AM SHIFT CHECK LIST - August update

Remove night manager sign from front door. Put in daytime sign

Print out today's departure list (note down any rooms that need a full or light service, add any extra rooms that may not be on the list already)

Check safe for any no shows and check the key card box for early check outs.

Change the late arrival safe's code (only Mondays) to the one assigned in the yearly planner, let the team know the new pin and put a post it up in reception for everyone to see.

Bring out the till and check it has $300 (make a note in comms of any variations)

Check the safe has $1200

Read previous handover and night managers notes (if possible, add them in today's handover)

VCC CAN NOW BE CHARGED ON THE SAME DAY (no need to write booking vcc on the planner)

Double check all check outs bills are balanced and charge any virtual credit cards

Make note of any departures that have money owing

If pool cover is on, remove. Do strip test and write down the results in the pool folder.

Walk around hostel, check kitchen, bathrooms, common areas

If weather is good, hang hammocks.

Bring surfboards out, check for any damages and correct amount of fins

Check pool, empty pool skimmers, if needed add chlorine. Use pool net to clean the top layer

Check laundry and start first load (Don't put dryer on until 10 am)

Check for any new emails

In MEWS, check for the pink line of doom (bookings that have not been allocated a room). If there are bookings under the same name, we try to put them in the same room, and then lock the booking

Turn on the music in the building at 10am (not earlier)

Put night Manager phone on charge

All checkouts finalised by 11. Chase up late check outs from 10.30 / Charge $10 to guests that haven't returned keycards.

Do a bathroom and kitchen check, put away dishes, replace tea towels

Order Lord Linen if needed before 11 am (for next day delivery)

Order any cleaning supplies through Bunzl

Check with HK how they are doing and if reception is quiet, close reception, take phone and assist them

Count till again, to check it matches what it says in cashier

When HK finished all rooms, check daily bed and marked cleaned beds in MEWS

At 2PM, MEWS should have charged all todays check ins, make a payment request for any "failed to settle", asking to pay before 3.30. Telling them that if not, we will need to cancel .

Count till again and check it matches what it says in cashier

Pass on anything not completed to PM shift employee and make them aware of any important information