Area Manager Audit Costa RFF

• Document No.

• Area Manager Audit Costa

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Outside area

• Are all lights on, including signage?

  Yes

  No

  N/A

• Are flags and A frames clean and visible?

  Yes

  No

  N/A

• Is the bin area tidy?

  Yes

  No

  N/A

• Identify any areas which could be utilised for marketing

  Yes

  No

  N/A

Safety excellence

• Is there any evidence of pest activity and has it been action?

  Safe

  At Risk

  N/A

• Have any food hygiene issues been escalated correctly?

  Yes

  No

  N/A

• Suitable hand wash facilities: hot water, soap and paper towels?

  Yes

  No

  N/A

• Have delivery temperatures been recorded in the Costa log book?

  Yes

  No

  N/A

• Are all good items stored correctly?

  Yes

  No

  N/A

• Have all milk probes been checked using the digital probe & iced water?

  Yes

  No

  N/A

• Are there any unapproved items in store?

  Safe

  At Risk

  N/A

• Check fridge planogram and ensure it is to Brand standard.

  Yes

  No

  N/A

• Are all fridge temperatures recorded correctly and has action been taken where an issue has been identified?

  Yes

  No

  N/A

• Are all cakes day dotted including date of cake box?

  Yes

  No

  N/A

• Ensure food items are in date.

  Yes

  No

  N/A

Store excellence

• Are floors and skirting clean/dust free?

  Yes

  No

  N/A

• All lights working and dust free?

  Yes

  No

  N/A

• Condiments are well stocked and clean.

  Yes

  No

  N/A

• Are food displays dust and mark free?

  Yes

  No

  N/A

• Are walls and tiled clean and they aren't damaged?

  Yes

  No

  N/A

• Are all posters displayed Costa approved and set up according to recent point of sale manual?

  Yes

  No

  N/A

• Is the safety and legal poster displayed?

  Yes

  No

  N/A

• Is the red safety RFF folder easy to access and in correct order?

  Yes

  No

  N/A

Service excellence

• Do team members alter their style of service for each customer where required?

  Yes

  No

  N/A

• Do all staff have the correct uniforms on and do they follow company policy: piercing, jewellery and hygiene standards?

  Yes

  No

  N/A

• Does it take less than 5 minutes to serve each customer as per Costa brand standards?

  Yes

  No

  N/A

• Do all team members confirm amount in change and offer receipt?

  Yes

  No

  N/A

• Brand excellence manual is fully available?

  Yes

  No

  N/A

• Do managers have a full action plan for their last Costa check and have they completed at least 1 per month themselves?

  Yes

  No

  N/A

• Have all staff completed Barista and Safe and legal books?

  Yes

  No

  N/A

Coffee excellence

• Check 3 coffees and mark weather they meet brand standards or not. Use brand excellence manual every time.

  Yes

  No

  N/A

• Is the measure of an expresso correct 2x 30ml in 20 sec and has a daily check been documented with true figures?

  Yes

  No

  N/A

• Can the team explain why we do Grind and dose?

  Yes

  No

  N/A

• Is the coffee machine operating correctly?

  Yes

  No

  N/A

• Is the grinder clean? Empty and check for thick coffee layers.

  Yes

  No

  N/A

• Check dose of coffee is it to Brand standard?

  Yes

  No

  N/A

• Are milk thermometers calibrated and showing correct temperatures?

  Yes

  No

  N/A

• Are iced drinks created to Brand standards?

  Yes

  No

  N/A

• Do team members purge steam wand for every customer?

  Yes

  No

  N/A

• Is there a fresh green cloth available to wipe the steam wand?

  Yes

  No

  N/A

• Have all group handles been soaked and cleaned?

  Yes

  No

  N/A

• Are all stainless steel jugs clean?

  Yes

  No

  N/A

Manager tasks

• Are all staff files up to date?

  Yes

  No

  N/A

• Are all tasks complete on Cascade?

  Yes

  No

  N/A

• Has the cash reconciliation been completed and up to date?

  Yes

  No

  N/A

• Is the waste sheet complete and receipts attached?

  Yes

  No

  N/A

• Has the action plan been done for the previous weeks stock take?

  Yes

  No

  N/A

• Has the schedule been completed and is it within the allowed hours?

  Yes

  No

  N/A

Training tasks completed in Store on the day:

• What tasks did you complete with Manager?

  Yes

  No

  N/A

• What tasks has the manager requested more training on?

  Yes

  No

  N/A

• Have you noticed anything the team need to work on? - create an action plan and staff meeting if Yes.

  Yes

  No

  N/A