Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
1) SHOP- Does the shop look GREAT?
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A) Is the Shop & POS clean and uncluttered?
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B) Are all fixtures and fittings in good condition?
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C) Uncluttered entrances, walkways and escape routes?
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D) Are all the lights working?
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E) Are all Customer facing devices operating as specified?
2) SHELF- Does the merchandising look GREAT?
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A) Visual Merchandising is as per VM guidelines?
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B) Are all products clean, and in good condition?
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Is stock rotated as per expiration policy?
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C) Are the shelves fully stocked with best sellers?
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D) Is the product pricing clear and in the correct positions?
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E) Do we have promotions with visual impact as per calendar?
3) SERVICE- Are the Customers receiving GREAT service?
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A) Are customers acknowledged within 30seconds of entering the shop?
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B) Are all staff professional, courteous and friendly?
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C) Are customers accompanied or politely directed to products by staff?
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D) Are shopping baskets readily available in the right locations for Customers?
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E) Is the checkout queue no longer than 3mins and are bags packed with a smile?
4) STAFF- Are staff prioritising Customer needs?
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A) Is personal grooming as per guidelines? (see guidelines)
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B) Is uniform worn as per guidelines consistently? ( see guidelines)
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C) Are staff proactively approaching Customers?
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D) Do our staff exhibit positive body language and engage customers with a smile?
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E) Are name badges in place consistently?
5) SELLING- Do our staff have excellent selling skills?
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A) Are staff assessing Customer needs efficiently?
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B) Do our staff understand their products and categories?
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C) Are impulse offers at POS being highlighted?
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D) Are staff link selling and upselling once initial purchase agreed upon?
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E) Are staff closing sales effectively and LAGs regulations being respected?
