Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
1. SHOP- Does the Shop look GREAT?
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a) Is the Shop and till area clean and uncluttered?
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b) Are all fixtures and fitting in good condition?
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c) Uncluttered walkways, entrances and escape routes?
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d) Are all of the lights working?
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e) Are all customer facing devices (eg. screens, media) operating as specified?
2. SHELF- Does the merchandising look GREAT?
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a) Are all products neat, straight and aligned?<br>
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b) Are all products clean and in good condition?<br>
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c) Are the shelves fully stocked with best sellers? (staff member should be able to tell you best sellers)<br>
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d) Is the product pricing clear and in the correct positions?<br>
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e) Are there promotions with visual impact in place?<br>
3.SERVICE- Are customers receiving GREAT service?
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a) Are Customers acknowledged within 30seconds of entering the shop?<br>
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b) Are all staff professional, courteous and friendly?<br>
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c) Are Customers accompanied or politely directed to products by staff?<br>
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d) Are shopping baskets readily available for Customers?
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e) Is the the checkout Q no greater than 3 mins, bags packed with a smile?<br>
4. STAFF- Are staff prioritising Customer needs?
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a) Are all staff well groomed?
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b) Are uniforms worn consistently by all staff members?
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c) Are staff proactively approaching customers?<br>
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d) Do our staff exhibit positive body language and engage customers with a smile?<br>
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e) Are name badges in place consistently?<br>
5. SELLING- Do our staff have excellent selling skills?
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a) Are the staff assessing Customer needs efficiently? (asking questions to ascertain correct products)<br>
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b) Do our staff understand their products and categories? (provide Customers with product knowledge)<br>
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c) Are impulse offers at tills being highlighted?<br>
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d) Are staff link selling and upselling once initial purchase decided upon? (recommending additional purchases)<br>
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e) Are staff closing sales effectively and LAGs regulations being respected? <br>
