Sky Homes Technical & Quality Field Audit v6

• Conducted on

  Date

• Prepared by

Technical & Quality Team:

• Date:

  Date

• Sky Homes:

  Select David Hook Branks Krneta Rachel Dawson Darryl Fuller Daniel Middleton Christian Boyce Christopher Woods Robin Hallam HSS Tier 2

  • David Hook
  • Branks Krneta
  • Rachel Dawson
  • Darryl Fuller
  • Daniel Middleton
  • Christian Boyce
  • Christopher Woods
  • Robin Hallam
  • HSS Tier 2

• Name:

• Sky Homes, Home Service or 2nd Party Business Partner?

  Home Service

  2nd Party Business Partner

• Engineer Name:

• Tech No (if applicable):

• 2nd Party Business Partner:

  Select Avonline ABS Metro Crystal Stanley Blick SCS Warrington SCI Scotland Cleervu Fortuna Colourcare Community Vision

  • Avonline
  • ABS
  • Metro
  • Crystal
  • Stanley Blick
  • SCS Warrington
  • SCI Scotland
  • Cleervu
  • Fortuna
  • Colourcare
  • Community Vision

• Engineer Name:

• Tech No (if applicable):

Inspection Type:

• Reason for inspection:

  Customer Install

  Investigation

  Post Install Check

Site Information:

• Job Number:

• Postcode:

• Block ID (if applicable):

• Has the engineer completed a full risk assessment?

  Yes

  No

• The engineer MUST complete full risk assessment- no further work can be carried out until this has been done:

• The engineer can continue with the install:

• Ladders required?

  Yes

  No

• Ladder set up photo:

  Media

• Is the engineer working within the working at heights regulations, & the SSOW regulations?

  Yes

  No

• You MUST STOP the engineer from completing any further work, and escalate this accordingly!

• The engineer can continue with the install:

• Health & Safety observations:

STB Type:

• STB type:

  Sky+HD

  Sky Q 2TB

  Sky Q 1TB

• System type:

  MDU Communal System

  Mini Dish

• Do you have access to the communal system?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Number of switch locations:

• To enable the system to be Sky Q ready what is being installed?

  dSCR

  DCSS

  Third Party Equipment

• System type:

  Shared Dish

  Single Feed IRS

  Dual Feed IRS

  Fibre

  Other

• Details:

• Additional equipment fitted?

  Select 5 Wire Splitter 5 Wire Tap 5 Wire Amp 2 Way Splitter No Additional Equipment Fitted Other

  • 5 Wire Splitter
  • 5 Wire Tap
  • 5 Wire Amp
  • 2 Way Splitter
  • No Additional Equipment Fitted
  • Other

• Details:

• Power requirements:

  20v Mains PSU

  Power Inserter

  Trunk Powered

• Does the existing system pass the signal level requirements?

• Does the existing system pass the earthing requirements?

• Is there enough space for the new equipment to be installed?

• Has the new equipment been mounted securely?

• Has the sky Q customer's cable been labeled?

• Has Compression Fit "F" Connectors Been Fitted to Any New Cables and the Sky Q Customer Feed?

• Has the dSCR been correctly DC blocked?

• Has the dSCR been correctly terminated?

• If the answer to any of these questions is not checked please give detail:

• Head end photo(S):

  Media

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• System observations:

• System type:

  Shared Dish

  Single Feed IRS

  Dual Feed IRS

  Fibre

  Other

• Details:

• How will the DCSS adapter be fitted to the existing system?

  4 Spare Ports from Existing System

  Spare Ports & Existing Subscriber Ports

  Subscriber Ports

  Other

• Details:

• Power requirements:

  20v Mains PSU

  Power Inserter

  Trunk Powered

• Does the existing system pass the signal level requirements?

• Does the existing system pass the earthing requirements?

• Is there enough space for the new equipment to be installed?

• Has the new equipment been mounted securely?

• Has compression fit "F" connectors been fitted to any new cables & the Sky Q customer feed?

• Has the DCSS been correctly terminated?

• If the answer to any of these questions is not checked please give detail:

• Head end photo(S):

  Media

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• System observations:

• Detail of third party equipment:

• Third party equipment pictures:

  Media

• Please complete STB install section:

• Is there an existing mini dish?

  Yes

  No

• New dish sited correctly for signal alignment?

• New dish secured correctly?

• Cable ran & secured correctly ?

• Cable entry hole sealed?

• Compression fit "F" connectors used?

• If the answer to any of these questions is not checked please give detail:

• Dish photo:

  Media

• Dish install observations:

• Dish sited correctly for signal alignment?

• Dish secured correctly?

• Cable ran & secured correctly ?

• Cable entry hole sealed?

• Compression fit "F" connectors used?

• If the answer to any of these questions is not checked please give detail:

• What new equipment has been installed?

  Select Dish LNB Cable F Connectors Wall Bracket

  • Dish
  • LNB
  • Cable
  • F Connectors
  • Wall Bracket

• Dish photo:

  Media

• Dish install observations:

Engineer:

• Does the engineer introduce themselves correctly?

• Does the engineer confirm all work to be carried out with the customer prior to commencement?

• Does the engineer display their ID badge?

• Is the engineer wearing suitable uniform?

• Does the engineer use overshoes when needed?

• Is the engineers Skymaster meter on the correct channel plan & firmware?

• If the answer to any of these questions is not checked please give detail:

• Engineer observations:

Main STB Install:

• Is the STB suitably located?

• Are internal cables correctly fitted?

• Has compression fit "F" connectors been fitted to the internal dish feeds?

• Has a software update been completed?

• Has the STB settings been optimised for the customer equipment?

• Is the STB Fully Functional?

• If the answer to any of these questions is not checked please give detail:

• Where there any Issues connecting the STB to broadband?

  Yes

  No

• Was a booster needed?

  Yes

  No

• Details:

• STB install observations:

Mini Boxes:

• Where any mini boxes fitted?

  Yes

  No

• Is the STB suitably located?

• Has a software update been completed?

• Has the STB settings been optimised for the customer equipment?

• Is the STB Fully Functional?

• If the answer to any of these questions is not checked please give detail:

• Where there any issues connecting the mini boxes to the WiFi mesh?

  Yes

  No

• Was a booster needed?

  Yes

  No

• Details

• Has the engineer ran a chrome scan to confirm WiFi mesh quality?

  Yes

  No

• Details

• Chrome app scan screenshot:

  Media

Showcase:

• Has the customer had Sky before?

  Yes

  No

• What functions were demonstrated in the showcase?

  Select TV Guide Recordings- Access/Playback Series Link Catch Up TV My Q Sky Box Sets Sky Cinema Sky Store Online Videos Help My Account Moving Home - Customer Aware Of System Functions

  • TV Guide
  • Recordings- Access/Playback
  • Series Link
  • Catch Up TV
  • My Q
  • Sky Box Sets
  • Sky Cinema
  • Sky Store
  • Online Videos
  • Help
  • My Account
  • Moving Home - Customer Aware Of System Functions

• If the customer has Sky broadband- was the WiFi hotspot function discussed?

• Were the Sky apps discussed including the Sky Q app?

• Has the engineer left the customer their PIN number?

• Showcase Comments:

Job Completion:

• Has the site been left clean & tidy?

• Has the engineer discussed NPS with the customer?

• Has the My Sky app been discussed with the customer as a way to manage their account?

• Is the customer happy with the work carried out today?

• Total time on site

Observations:

• Overall observations:

• Coaching comments:

• Improvement areas:

• Additional photos:

  Media

• System type:

  MDU Communal System

  Mini Dish

• Do you have access to the communal system?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Number of switch locations:

• System type:

  Shared Dish

  Single Feed IRS

  Dual Feed IRS

  Fibre

  Other

• Details:

• Does the existing system pass the signal level requirements?

• Does the existing system pass the earthing requirements?

• Has compression fit "F" connectors been fitted to any new cables?

• If the answer to any of these questions is not checked please give detail:

• Head end photo(S):

  Media

• System observations:

• Please complete STB install section:

• Is there an existing mini dish?

  Yes

  No

• New dish sited correctly for signal alignment?

• New dish secured correctly?

• Cable ran & secured correctly ?

• Cable Entry Hole Sealed ?

• Compression fit "F" connectors used?

• If the answer to any of these questions is not checked please give detail:

• Dish photo:

  Media

• Dish install observations:

• Dish sited correctly for signal alignment?

• Dish secured correctly?

• Cable ran & secured correctly ?

• Cable entry hole sealed?

• Compression fit "F" connectors used?

• If the answer to any of these questions is not checked please give detail:

• What new equipment has been installed?

  Select Dish LNB Cable F Connectors Wall Bracket

  • Dish
  • LNB
  • Cable
  • F Connectors
  • Wall Bracket

• Dish photo:

  Media

• Dish install observations:

Engineer:

• Does the engineer introduce themselves correctly?

• Does the engineer confirm all work to be carried out with the customer prior to commencement?

• Does the engineer display their ID badge?

• Is the engineer wearing suitable uniform?

• Does the engineer use overshoes when needed?

• Is the engineers Skymaster meter on the correct channel plan & firmware?

• Engineer observations:

Main STB install:

• Is the STB suitably located?

• Are internal cables correctly fitted?

• Has compression fit "F" connectors been fitted to the internal dish feeds?

• Has a software update been completed?

• Has the STB settings been optimised for the customer equipment?

• If the answer to any of these questions is not checked please give detail:

• Where there any Issues connecting the STB to broadband?

  Yes

  No

• Was a booster needed?

  Yes

  No

• Details:

• Is the STB Fully Functional?

• STB install observations:

Mini Boxes:

• Where any mini boxes fitted?

  Yes

  No

• Is the STB suitably located?

• Has a software update been completed?

• Has the STB settings been optimised for the customer equipment?

• Is the STB Fully Functional?

• If the answer to any of these questions is not checked please give detail:

• Where there any issues connecting the mini boxes to the WiFi mesh?

  Yes

  No

• Was a booster needed?

  Yes

  No

• Details

• Has the engineer ran a chrome scan to confirm WiFi mesh quality?

  Yes

  No

• Details

• Chrome app scan screenshot:

  Media

Demonstration:

• Has The Customer Had Sky Before?

  Yes

  No

• What Functions Were Demonstrated?

  Select TV Guide Recordings Series Link Catch Up TV Sky Store Moving Home- Customer Aware Of System Functions

  • TV Guide
  • Recordings
  • Series Link
  • Catch Up TV
  • Sky Store
  • Moving Home- Customer Aware Of System Functions

• Has the customer been given their PIN number?

• Demonstration comments:

Job Completion:

• Has the site been left clean & tidy?

• Has the engineer discussed NPS with the customer?

• Has the My Sky app been discussed with the customer as a way to manage their account?

• Is the customer happy with the work carried out today?

• Total time on site

Observations:

• Overall observations:

• Coaching comments:

• Improvement areas:

• Additional photos:

  Media

Site Information:

• Job Number:

• Postcode:

• Block ID (if applicable):

Risk Assessment:

• Type of risks:

  Select Traffic Third Party Ground Adverse Weather Other Garden Existing Equipment

  • Traffic
  • Third Party
  • Ground
  • Adverse Weather
  • Other
  • Garden
  • Existing Equipment

• Detail of risk: (please indicate the risks on site & your control measures)

• Are ladders needed for the inspection?

  Yes

  No

• Detail type of ladder needed:

• Ladder set up:

  Media

• Is it safe to continue with the inspection?

  Yes

  No

• Details:

• Do not continue with the inspection & consult your manager!

• Continue with the inspection:

Post Install Check Type:

• Type of post install check:

  System

  Mini Dish

• Do you have access to the communal system?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Number of switch locations:

• To enable the system to be Sky Q ready what has been installed?

  dSCR

  DCSS

  Third Party Equipment

• Detail of third party equipment:

• Third party equipment pictures:

  Media

• System type:

  Shared Dish

  Single Feed IRS

  Dual Feed IRS

  Fibre

  Other

• Details:

• Additional equipment fitted?

  Select 5 Wire Splitter 5 Wire Tap 5 Wire Amp 2 Way Splitter No Additional Equipment Fitted Other

  • 5 Wire Splitter
  • 5 Wire Tap
  • 5 Wire Amp
  • 2 Way Splitter
  • No Additional Equipment Fitted
  • Other

• Power requirements:

  20v Mains PSU

  Power Inserter

  Trunk Powered

• Does the existing system pass the signal level requirements?

• Does the existing system pass the earthing requirements?

• Is there enough space for the dSCR?

• Has the dSCR been mounted securely?

• Has the Sky Q customer's cable been labeled?

• Has compression fit "F" connectors been fitted to any new cables and the Sky Q customer feed?

• Has the dSCR been correctly DC blocked?

• Has the dSCR been correctly terminated?

• If the answer to any of these questions is not checked please give detail:

• Head end photo(S):

  Media

• System observations:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• System type:

  Shared Dish

  Single Feed IRS

  Dual Feed IRS

  Fibre

  Other

• Details:

• How has the DCSS adapter been fitted to the existing system?

  4 Spare Ports from Existing System

  Spare Ports & Existing Subscriber Ports

  Subscriber Ports

  Other

• Details:

• Power requirements:

  20v Mains PSU

  Power Inserter

  Trunk Powered

• Does the existing system pass the signal level requirements?

• Does the existing system pass the earthing requirements?

• Is there enough space for the DCSS to be installed?

• Has the DCSS been mounted securely?

• Has compression fit "F" connectors been fitted to any new cables & the Sky Q customer feed?

• Has the DCSS been correctly terminated?

• If the answer to any of these questions is not checked please give detail:

• Head end photo(S):

  Media

• System observations:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• Do you wish to add a STB post install check?

  Yes

  No

STB:

• STB type:

  Sky+HD

  Sky Q 2TB

  Sky Q 1TB

Main STB:

• Is the STB suitably located?

• Is the STB on the correct software?

• Is the STB optimised for the customers equipment?

• Is the RCU set up for the TV correctly

• Was a booster fitted?

• Is the WiFi mesh acceptable?

• Set up observastions:

• Engineer comments:

• Additional photos:

  Media

Mini Boxes:

• Where any mini boxes fitted?

  Yes

  No

• Is the STB suitably located?

• Has a software update been completed?

• Has the STB settings been optimised for the customer equipment?

• Is the STB Fully Functional?

• Was a Booster fitted?

Main STB:

• Is the STB suitably located?

• Is the STB on the correct software?

• Is the STB optimised for the customers equipment?

• Is the RCU set up correctly?

• Set up observastions:

• Engineer comments:

• Additional photos:

  Media

• Audit complete!

• Do you wish to add a STB post install check?

  Yes

  No

STB:

• STB type?

  Sky+HD

  Sky Q 2TB

  Sky Q 1TB

Main STB:

• Is the STB suitably located?

• Is the STB on the correct software?

• Is the STB optimised for the customers equipment?

• Is the RCU set up for the TV correctly

• Was a booster fitted?

• Is the WiFi mesh acceptable?

• Set up observastions:

• Engineer comments:

• Additional photos:

  Media

Mini Boxes:

• Where any mini boxes fitted?

  Yes

  No

• Is the STB suitably located?

• Has a software update been completed?

• Has the STB settings been optimised for the customer equipment?

• Is the STB Fully Functional?

• Was a booster fitted?

Main STB:

• Is the STB suitably located?

• Is the STB on the correct software?

• Is the STB optimised for the customers equipment?

• Is the RCU set up correctly?

• Set up observastions:

• Engineer comments:

• Additional photos:

  Media

• Choose another field audit type!

• Dish sited correctly for signal alignment?

• Dish secured correctly?

• Cable ran & secured correctly ?

• Compression fit "F" connectors used?

• Cable entry hole sealed ?

• Dish photo:

  Media

• Dish install observations:

• Do you wish to add a STB post install check

  Yes

  No

STB:

• STB type:

  Sky+HD

  Sky Q 2TB

  Sky Q 1TB

Main STB:

• Is the STB suitably tocated?

• Is the STB on the correct software?

• Is the STB optimised for the customers equipment?

• Is the RCU correctly set up for the TV?

• Was a booster fitted?

• Is the WiFi mesh acceptable?

• Set up observastions:

• Engineer comments:

• Additional photos:

  Media

Mini Boxes:

• Where any mini boxes fitted?

  Yes

  No

• Is the STB suitably located?

• Has a software update been completed?

• Has the STB settings been optimised for the customer equipment?

• Is the STB Fully Functional?

• Was a booster fitted?

Main STB:

• Is the STB suitably located?

• Is the STB on the correct software?

• Is the STB optimised for the customers equipment?

• Was the RCU set up correctly?

• Set up observations:

• Engineer comments:

• Additional photos:

  Media

• Audit complete

Site Information:

• Job Number:

• Postcode:

• Block ID (if applicable):

Risk Assessment:

• Type of Risks:

  Select Traffic Third Party Ground Adverse Weather Other Garden Existing Equipment

  • Traffic
  • Third Party
  • Ground
  • Adverse Weather
  • Other
  • Garden
  • Existing Equipment

• Detail of risk: (pease indicate the risks on site & your control measures)

• Are ladders needed for the investigation?

  Yes

  No

• Detail type of ladder needed:

• Ladder set up:

  Media

• Is it safe to continue with the inspection?

  Yes

  No

• Details:

• Do not continue with the inspection & consult your manager!

• Continue with the inspection:

Investigation Type:

• Type of investigation?

  System

  Mini Dish

  STB

• Do you have access to the communal system?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Number of switch locations:

• To enable the system to be Sky Q ready what has been installed?

  dSCR

  DCSS

  Third Party Equipment

• Detail of third party equipment:

• Third party equipment pictures:

  Media

• System type:

  Shared Dish

  Single Feed IRS

  Dual Feed IRS

  Fibre

  Other

• Details:

• Additional equipment fitted?

  Select 5 Wire Splitter 5 Wire Tap 5 Wire Amp 2 Way Splitter No Additional Equipment Fitted Other

  • 5 Wire Splitter
  • 5 Wire Tap
  • 5 Wire Amp
  • 2 Way Splitter
  • No Additional Equipment Fitted
  • Other

• Power requirements:

  20v Mains PSU

  Power Inserter

  Trunk Powered

• Does the existing system pass the signal level requirements?

• Does the existing system pass the earthing requirements?

• Is there enough space for the dSCR?

• Has the dSCR been mounted securely?

• Has the Sky Q customer's cable been labeled?

• Has compression fit "F" connectors been fitted to any new cables and the Sky Q customer feed?

• Has the dSCR been correctly DC blocked?

• Has the dSCR been correctly terminated?

• Head end photo(S):

  Media

• System observations:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• System type:

  Shared Dish

  Single Feed IRS

  Dual Feed IRS

  Fibre

  Other

• Details:

• How has the DCSS adapter been fitted to the existing system?

  4 Spare Ports from Existing System

  Spare Ports & Existing Subscriber Ports

  Subscriber Ports

  Other

• Details:

• Power requirements:

  20v Mains PSU

  Power Inserter

  Trunk Powered

• Does the existing system pass the signal level requirements?

• Does the existing system pass the earthing requirements?

• Is there enough space for the DCSS to be installed?

• Has the DCSS been mounted securely?

• Has compression fit "F" connectors been fitted to any new cables & the Sky Q customer feed?

• Has the DCSS been correctly terminated?

• Head end photo(S):

  Media

• System observations:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• Do you wish to add further head ends to this inspection?

  Yes

  No

• Head end location:

  External Cabinet

  Internal Cabinet

  Riser Cupboard

  Loft

  Other

• Detail:

• Head end photo(s)

  Media

• Head end details:

• Do you wish to add s STB check to this investigation?

  Yes

  No

STB:

• STB Type:

  Sky+HD

  Sky Q 2TB

  Sky Q 1TB

Main STB:

• Is the STB suitably located?

• Is the STB on the correct software?

• Has compression fit "F" connectors been used?

• Is the STB optimised for the customers equipment?

• Is the RCU set up correctly?

• Was a booster fitted?

• Is the WiFi mesh acceptable?

• Set up observastions:

• Engineer comments:

• Additional photos:

  Media

Main STB:

• Is The STB Suitably Located?

• Is The STB On The Correct Software?

• Is The STB Optimised For The Customers Equipment?

• Is The RCU Set Up Correctly?

• Set Up Observastions:

• Engineer Comments:

• Additional Photos:

  Media

Mini Boxes

• Where any mini boxes fitted?

  Yes

  No

• Is the STB suitably located?

• Has a software update been completed?

• Has the STB settings been optimised for the customer equipment?

• Is the STB Fully Functional?

• Was a booster fitted?

• Audit complete!

• Do you wish to add a STB check to this investigation?

  Yes

  No

STB:

• STB type:

  Sky+HD

  Sky Q 2TB

  Sky Q 1TB

Main STB:

• Is the STB suitably located?

• Is the STB on the correct software?

• Has compression fit "F" connectors been used?

• Is the STB optimised for the customers equipment?

• Is the RCU set up correctly?

• Was a booster Fitted?

• Is the WiFi mesh acceptable?

• Set up observastions:

• Engineer comments:

• Additional photos:

  Media

Mini Boxes

• Where any mini boxes fitted?

  Yes

  No

• Is the STB suitably located?

• Has a software update been completed?

• Has the STB settings been optimised for the customer equipment?

• Is the STB Fully Functional?

• Where there any issues connecting the mini boxes to the WiFi mesh?

  Yes

  No

• Was a booster needed?

  Yes

  No

• Details

• Has the engineer ran a chrome scan to confirm WiFi mesh quality?

  Yes

  No

• Details

• Chrome app scan screenshot:

  Media

Main STB:

• Is the STB suitably located?

• Is the STB on the correct software?

• Has compression fit "F" connectors been used?

• Is the STB optimised for the customers equipment?

• Is the RCU set up correctly?

• Set up observations:

• Engineer comments:

• Additional photos:

  Media

• Choose another field audit type!

• Dish sited correctly for signal alignment?

• Dish secured correctly?

• Has compression fit "F" connectors been used?

• Cable Ran & Secured Correctly ?

• Cable entry hole sealed ?

• Dish photo:

  Media

• Dish install observations:

• Do you wish to add a STB post install check

  Yes

  No

STB:

• STB type:

  Sky+HD

  Sky Q 2TB

  Sky Q 1TB

Main STB:

• Is the STB suitably located?

• Is the STB on the correct software?

• Has compression fit "F" connectors been used?

• Is the STB optimised for the customers equipment?

• Is the RCU set up correctly?

• Was a booster fitted?

• Is the WiFi mesh acceptable?

• Set up observations:

• Engineer comments:

• Additional photos:

  Media

Mini Boxes

• Where any mini boxes fitted?

  Yes

  No

• Is the STB suitably located?

• Has a software update been completed?

• Has the STB settings been optimised for the customer equipment?

• Is the STB Fully Functional?

• Was a booster fitted

Main STB:

• Is the STB suitably located?

• Is the STB on the correct software?

• Has compression fit "F" connectors been used?

• Is the STB optimised for the customers equipment?

• Is the RCU set up correctly?

• Set up observations:

• Engineer comments:

• Additional photos:

  Media

• Audit complete

• STB type:

  Sky+HD

  Sky Q 2TB

  Sky Q 1TB

Main STB:

• Is the STB suitably located?

• Is the STB on the correct software?

• Is the STB optimised for the customers equipment?

• Has compression fit "F" connectors been used?

• Is the RCU set up correctly?

• Was a booster fitted?

• Is the WiFi mesh acceptable?

• Set up observations:

• Engineer comments:

• Additional photos:

  Media

Mini Boxes

• Where any mini boxes fitted?

  Yes

  No

• Is the STB suitably located?

• Has a software update been completed?

• Has the STB settings been optimised for the customer equipment?

• Is the STB Fully Functional?

• Was a booster fitted

Main STB:

• Is the STB suitably located?

• Is the STB on the correct software?

• Has compression fit "F" connectors been used?

• Is the STB optimised for the customers equipment?

• Is the RCU set up correctly?

• Set up observations:

• Engineer comments:

• Additional photos:

  Media