TM Risk Assessment
Are there any hazards?
- Third Party
Are hazards controllable?
Telematics App Score? service date? Vehicle condition? Vehicle cleanliness? TM to look inside and outside of the vehicle and attach images
How do you notify your TM/Covering TM that you are in work? Discuss the Absence policy and ensure that the engineer has a copy on their IPad
Talk through a completed job, stock allocated? risk assessment? Stock details? Job timestamps?
Start time? use the contingency file and IFS
Manual working procedures? do they have a copy of this?. Blank job sheets? Blank risk assessment forms?
Talk me through a risk assessment?
What would you escalate?
Failed deliveries? reference numbers if they have?
When do you profile your customers? ACE, Job details etc
Sky Q installation journey
Sky Q Service call journey
Classic Install and Service call journey
Current software version? how do you update the software?
Completing and attaching Data loggers?
Sync your SM3 with your IPad?
Current channel list? how to update the channel list?
WiFi test, How do you complete a wifi test?
What is the process for replacing your SM3?
Discuss the following: Copy of the H&S manual on their IPads? Ladder/Combination Ladder Hierarchy in their vans? Combination ladder Module? Any H&S Briefs? Do they know where to find the briefs on IKnow2? What would they use Escalation Process for? Check equipment?
Chatter Groups? do you participate in any?
Shine/Believe in Better Do you nominate/receive?
Telegram & Imessage Groups
Updates & Briefs
Holidays allocation? Where would you find the holiday tracker?