Title Page
Please ensure that you has allowed sufficient time to complete this Audit with the engineer
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Engineer details (**payroll number must be included**)
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Prepared by
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Conducted on
TM Risk Assessment
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Are there any hazards?
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Hazard type
- Third Party
- Ground
- Traffic
- Weather
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Are hazards controllable?
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Details
ETA Process
Vehicle
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Telematics App Score? service date? Vehicle condition? Vehicle cleanliness? TM to look inside and outside of the vehicle and attach images
Attendance/Absence
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How do you notify your TM/Covering TM that you are in work? Discuss the Absence policy and ensure that the engineer has a copy on their IPad
IFS Compliance
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Talk through a completed job, stock allocated? risk assessment? Stock details? Job timestamps?
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Start time? use the contingency file and IFS
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Manual working procedures? do they have a copy of this?. Blank job sheets? Blank risk assessment forms?
Risk Assessment
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Talk me through a risk assessment?
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What would you escalate?
StockSmart. Talk me through the following:
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Ordering
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Receipting
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Returning Good/Bad
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Transferring/Receiving
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Failed deliveries? reference numbers if they have?
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Technical escalations
Customers Profiling
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When do you profile your customers? ACE, Job details etc
Installation/Service Journey to be read and each section discussed by the TM with the engineer
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Sky Q installation journey
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Sky Q Service call journey
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Classic Install and Service call journey
SM3 Talk me through the following
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Current software version? how do you update the software?
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Completing and attaching Data loggers?
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Sync your SM3 with your IPad?
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Current channel list? how to update the channel list?
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WiFi test, How do you complete a wifi test?
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What is the process for replacing your SM3?
Health & Safety
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Discuss the following: Copy of the H&S manual on their IPads? Ladder/Combination Ladder Hierarchy in their vans? Combination ladder Module? Any H&S Briefs? Do they know where to find the briefs on IKnow2? What would they use Escalation Process for? Check equipment?
Communication & Development
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Chatter Groups? do you participate in any?
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Shine/Believe in Better Do you nominate/receive?
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Telegram & Imessage Groups
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Updates & Briefs
Admin
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Email
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Surveys
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Holidays allocation? Where would you find the holiday tracker?
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Uniform
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Manager
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Engineer