At Our Best V1.1

Please ensure that you have allowed yourself enough time to complete the Audit with the engineer!

• Engineer Name

• Engineer Tech Number

• Team Number

• Select date

  Date

• Prepared by

ETA Process

• Talk me through your ETA process

Vehicle

• Telematics App Score? service date? Vehicle condition? Vehicle cleanliness? TM to look inside and outside of the vehicle and attach images

• 

Attendance/Absence

• How do you notify your TM/Covering TM that you are in work? Discuss the Absence policy and ensure that the engineer has a copy on their IPad

IFS Compliance

• Talk through a completed job, stock allocated? risk assessment? Stock details? Job timestamps?

• Start time? use the contingency file and IFS

• Manual working procedures? do they have a copy of this?. Blank job sheets? Blank risk assessment forms?

Risk Assessment

• Talk me through a risk assessment?

• What would you escalate?

  

StockSmart. Talk me through the following:

• Ordering

• Receipting

• Returning Good/Bad

• Transferring/Receiving

• Failed deliveries? reference numbers if they have?

• Technical escalations

Customers Profiling

• When do you profile your customers? ACE, Job details etc

Installation/Service Journey to be read and each section discussed by the TM with the engineer

• Sky Q installation journey

• Sky Q Service call journey

• Keep In Shape

• Classic Install and Service call journey

SM3 Talk me through the following

• Current software version? how do you update the software?

• Completing and attaching Data loggers?

• Sync your SM3 with your IPad?

• Current channel list? how to update the channel list?

• WiFi test, How do you complete a wifi test?

• What is the process for replacing your SM3?

Health & Safety

• Discuss the following: Copy of the H&S manual on their IPads? Ladder/Combination Ladder Hierarchy in their vans? Combination ladder Module? Any H&S Briefs? Do they know where to find the briefs on IKnow2? What would they use Escalation Process for? Check equipment?

Communication & Development

• Chatter Groups? do you participate in any?

• Shine/Believe in Better Do you nominate/receive?

• Telegram & Imessage Groups

• Updates & Briefs

Admin

• Email

• Surveys

• Holidays allocation? Where would you find the holiday tracker?

• Uniform

• Team Manager

• Engineer