Title Page

Please ensure that you have allowed yourself enough time to complete the Audit with the engineer!

  • Engineer Name

  • Engineer Tech Number

  • Team Number

  • Select date

  • Prepared by

ETA Process

  • Talk me through your ETA process

Vehicle

  • Telematics App Score? service date? Vehicle condition? Vehicle cleanliness? TM to look inside and outside of the vehicle and attach images

  • Fleet.jpg

Attendance/Absence

  • How do you notify your TM/Covering TM that you are in work? Discuss the Absence policy and ensure that the engineer has a copy on their IPad

IFS Compliance

  • Talk through a completed job, stock allocated? risk assessment? Stock details? Job timestamps?

  • Start time? use the contingency file and IFS

  • Manual working procedures? do they have a copy of this?. Blank job sheets? Blank risk assessment forms?

Risk Assessment

  • Talk me through a risk assessment?

  • What would you escalate?

    Escalation.JPG

StockSmart. Talk me through the following:

  • Ordering

  • Receipting

  • Returning Good/Bad

  • Transferring/Receiving

  • Failed deliveries? reference numbers if they have?

  • Technical escalations

Customers Profiling

  • When do you profile your customers? ACE, Job details etc

Installation/Service Journey to be read and each section discussed by the TM with the engineer

  • Sky Q installation journey

  • Sky Q Service call journey

  • Keep In Shape

  • Classic Install and Service call journey

SM3 Talk me through the following

  • Current software version? how do you update the software?

  • Completing and attaching Data loggers?

  • Sync your SM3 with your IPad?

  • Current channel list? how to update the channel list?

  • WiFi test, How do you complete a wifi test?

  • What is the process for replacing your SM3?

Health & Safety

  • Discuss the following: Copy of the H&S manual on their IPads? Ladder/Combination Ladder Hierarchy in their vans? Combination ladder Module? Any H&S Briefs? Do they know where to find the briefs on IKnow2? What would they use Escalation Process for? Check equipment?

Communication & Development

  • Chatter Groups? do you participate in any?

  • Shine/Believe in Better Do you nominate/receive?

  • Telegram & Imessage Groups

  • Updates & Briefs

Admin

  • Email

  • Surveys

  • Holidays allocation? Where would you find the holiday tracker?

  • Uniform

  • Team Manager

  • Engineer

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.