Title Page

  • Site conducted

  • Conducted on

  • Prepared by

  • Location

Club Standard Checklist

EXTERIOR

  • Main sign operational free of cobwebs/dirt

  • Aframe updated and clearly positioned

  • Club exterior presentable, clean and cobweb free

  • Gardens tended, weeds cleared and parking lot garbage free

  • Windows and blinds clean

CLUB ENTRY & FOYER

  • Club entry way is clean and well maintained. Floors swept, glass cleaned, A frame wiped down

  • Furniture is tidy and clean and free of unnecessary clutter

  • Vending machine is fully stocked

  • Merchandise stocked and neatly placed on (clean/dust free) retail wall

  • All signage is up to date and showing current messaging including Aframe and A4s in snaplock frames

  • Feedback box presentable with appropriate forms & Pen

  • All walls are clean, no paint touch ups required

  • All aircon vents and fans clean and dust free

  • All windowsills are clean and dust free

  • Carpet is clean, stainfree and no tiles need replacing

  • All mirrors are clean and print free

  • Plants watered and dust free

  • Water fountain clean and operational

  • Lost property tidy

OFFICE OFFICE STANDARDS & MAINTENANCE

  • Desk space is clean and clear of unnecassary clutter & personal items

  • Office is clean and clear of unnecassary clutter & personal items

  • Membership documents are fully stocked and accessible

  • Cleaning checklist is being used and up to date

BREAKFAST BAR & PERSONAL ITEMS & MAINTENANCE

  • Breakfast bar is fully stocked and tidy

  • Kitchen sink, fridge & microwave are clean and hygenically maintained

  • Rubbish has been cleared away and empty cartons removed

  • Floors clear from hazards and walkways to exits accessible

GYM FLOOR STANDARDS & MAINTENANCE

  • Gym floor is tidy & weights put away and organised

  • Cardio equiptment is clean & screens working

  • Upholstery is clean & free of rips and tears

  • Any and all maintenance issues have been identified using "out of order" sign & logged on Monday with photo

  • Gym floor is clean and free of dust including any and all internal windows, fan covers, air conditioning vents

  • Sanitiser & fit wipes stations have been refilled

BATHROOM STANDARDS & MAINTENANCE

  • Bathrooms are clean and tidy & cleaning schedule is upto date/time

  • Soaps & toilet paper have been refilled

  • All signage is up to date with hygeine posters used where approriate

  • Floors are kept clean and dry

KPI's, COMMUNICATION & ENGAGEMENT BONNY TO CHECK

  • Daily checklist is being utilized and daily and weekly targets are being tracked

  • Management team are aware of WTD performance and have a plan in place

  • Scoreboard is upto date

  • Current phone numbers, pricing and passwords up to date and accessible

  • Rota has been set up in Clubwise for coming week

  • Timesheets are being updated by all casual team

  • All commitments are in scoreboard and completion is above 80% for all staff

  • Club timesheets is completeted and approved by 7pm Monday

  • Medallia alerts are all up to date and Management team aware of opporunities and BELONG score

  • AF Safety has been completed in week 1 of the current Month

  • Social Media plan is up to date & with no outstanding tasks (Lana)

  • Social inboxes have been checked and responded to

Interactions

  • Staff to member; Hi’s & bye’s, personal training, small group training

  • Internal monthly campaign posters displayed in snaplock frames

  • Members board & PT board updated

  • Posters displayed neatly

  • Community involvement/event advertised

  • Member of the month

  • Highest 10 users

  • Members milestones; 250, 500 & 1000 visit club

  • Birthdays

  • Member pictures

  • Exercise tip, workout of the week

  • Recipes

  • Small group training information

  • PT member of the month

  • PT bio’s

  • Success stories

  • Facebook updated

  • Engaging updates

  • Member questions answered daily

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