Title Page
-
Site conducted
-
Conducted on
-
Prepared by
-
Location
Club Standard Checklist
EXTERIOR
-
Main sign operational free of cobwebs/dirt
-
Aframe updated and clearly positioned
-
Club exterior presentable, clean and cobweb free
-
Gardens tended, weeds cleared and parking lot garbage free
-
Windows and blinds clean
CLUB ENTRY & FOYER
-
Club entry way is clean and well maintained. Floors swept, glass cleaned, A frame wiped down
-
Furniture is tidy and clean and free of unnecessary clutter
-
Vending machine is fully stocked
-
Merchandise stocked and neatly placed on (clean/dust free) retail wall
-
All signage is up to date and showing current messaging including Aframe and A4s in snaplock frames
-
Feedback box presentable with appropriate forms & Pen
-
All walls are clean, no paint touch ups required
-
All aircon vents and fans clean and dust free
-
All windowsills are clean and dust free
-
Carpet is clean, stainfree and no tiles need replacing
-
All mirrors are clean and print free
-
Plants watered and dust free
-
Water fountain clean and operational
-
Lost property tidy
OFFICE OFFICE STANDARDS & MAINTENANCE
-
Desk space is clean and clear of unnecassary clutter & personal items
-
Office is clean and clear of unnecassary clutter & personal items
-
Membership documents are fully stocked and accessible
-
Cleaning checklist is being used and up to date
BREAKFAST BAR & PERSONAL ITEMS & MAINTENANCE
-
Breakfast bar is fully stocked and tidy
-
Kitchen sink, fridge & microwave are clean and hygenically maintained
-
Rubbish has been cleared away and empty cartons removed
-
Floors clear from hazards and walkways to exits accessible
GYM FLOOR STANDARDS & MAINTENANCE
-
Gym floor is tidy & weights put away and organised
-
Cardio equiptment is clean & screens working
-
Upholstery is clean & free of rips and tears
-
Any and all maintenance issues have been identified using "out of order" sign & logged on Monday with photo
-
Gym floor is clean and free of dust including any and all internal windows, fan covers, air conditioning vents
-
Sanitiser & fit wipes stations have been refilled
BATHROOM STANDARDS & MAINTENANCE
-
Bathrooms are clean and tidy & cleaning schedule is upto date/time
-
Soaps & toilet paper have been refilled
-
All signage is up to date with hygeine posters used where approriate
-
Floors are kept clean and dry
KPI's, COMMUNICATION & ENGAGEMENT BONNY TO CHECK
-
Daily checklist is being utilized and daily and weekly targets are being tracked
-
Management team are aware of WTD performance and have a plan in place
-
Scoreboard is upto date
-
Current phone numbers, pricing and passwords up to date and accessible
-
Rota has been set up in Clubwise for coming week
-
Timesheets are being updated by all casual team
-
All commitments are in scoreboard and completion is above 80% for all staff
-
Club timesheets is completeted and approved by 7pm Monday
-
Medallia alerts are all up to date and Management team aware of opporunities and BELONG score
-
AF Safety has been completed in week 1 of the current Month
-
Social Media plan is up to date & with no outstanding tasks (Lana)
-
Social inboxes have been checked and responded to
Interactions
-
Staff to member; Hi’s & bye’s, personal training, small group training
-
Internal monthly campaign posters displayed in snaplock frames
-
Members board & PT board updated
-
Posters displayed neatly
-
Community involvement/event advertised
-
Member of the month
-
Highest 10 users
-
Members milestones; 250, 500 & 1000 visit club
-
Birthdays
-
Member pictures
-
Exercise tip, workout of the week
-
Recipes
-
Small group training information
-
PT member of the month
-
PT bio’s
-
Success stories
-
Facebook updated
-
Engaging updates
-
Member questions answered daily