Audit
What is the Regional 5-point ESQI plan?
Is there a DASH Board Manager?
Where they on time for pick ups?
Was there a formal morning huddle?
Clean close or peak ready?
Ready-Line inspection- 100% (include photos)
Clean branch/washbay? (Include pictures)
Employees dressed to impress? Full time and part time.
Greet customer at the door or outside?
Introduction/use customer's name/business card?
Launch pad used in front of counter?
To the car: show features?
Operational Plan posted/employees assigned?
Is red car plan being executed? (Insert photo)
Are all callbacks under $150 down?
Pended tickets under 10% of fleet?
Are all 30 day re writes completed?
Is Rental Ready over 50%?
3 Critical Questions 100% of returns?
Drop Calls executed that day?
Returns handled on tablet in front of the counter/outside?
ESQI Successful/Failure log current?
Feedback/Follow up
