Atsirk

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Regional 5-Point Plan

• What is the Regional 5-point ESQI plan?

  Yes

  No

  N/A

Timeliness

• Is there a DASH Board Manager?

  Yes

  No

  N/A

• Where they on time for pick ups?

  Yes

  No

  N/A

• Was there a formal morning huddle? <br>

  Yes

  No

  N/A

Cleanliness

• Clean close or peak ready?<br>

  Yes

  No

  N/A

• Ready-Line inspection- 100% (include photos)

  Yes

  No

  N/A

• Clean branch/washbay? (Include pictures)

  Yes

  No

  N/A

• Employees dressed to impress? Full time and part time.

  Yes

  No

  N/A

Interaction

• Greet customer at the door or outside?

  Yes

  No

  N/A

• Introduction/use customer's name/business card?

  Yes

  No

  N/A

• Launch pad used in front of counter?

  Yes

  No

  N/A

• To the car: show features?<br>

  Yes

  No

  N/A

• Friendly/Empathy Scale (1-10)

Operational Plan

• Operational Plan posted/employees assigned?

  Yes

  No

  N/A

• Is red car plan being executed? (Insert photo)

  Yes

  No

  N/A

• Are all callbacks under $150 down?

  Yes

  No

  N/A

• Pended tickets under 10% of fleet?

  Yes

  No

  N/A

• Are all 30 day re writes completed?

  Yes

  No

  N/A

• Is Rental Ready over 50%?

  Yes

  No

  N/A

Close the Loop!

• 3 Critical Questions 100% of returns?

  Yes

  No

  N/A

• Drop Calls executed that day?

  Yes

  No

  N/A

• Returns handled on tablet in front of the counter/outside?

  Yes

  No

  N/A

• ESQI Successful/Failure log current?

  Yes

  No

  N/A

• Branch Manager/Assistant Manager:

  Sign

• Area Manager:

  Sign

• Feedback/Follow up