Geico ARX on site Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Customer Service Scores

• RCS (Rental Car Service)

• RVQ (Rental Vehicle Quality)

• ESQI

ARX Requirements

• ARX Schedule of appointments received/updated?

  Yes

  No

  N/A

• Designated parking? (Detail)

  Yes

  No

  N/A

• On Site ERAC Employee is ARX Certified?

  Yes

  No

  N/A

• Designated Area for ERAC employee?

  Yes

  No

  N/A

Preparation

• Car Class Authorized - Car 1

• Car Class Authorized - Car 2

• Car Class Authorized - Car 3

• Car 1 Staged

• Car 2 Staged

• Car 3 Staged

• Car 1 Mileage:

  Yes

  No

  N/A

• Car 2 Mileage:

  Yes

  No

  N/A

• Car 3 Mileage:

  Yes

  No

  N/A

• Proactive Reservations - greater then 3 hours 100%?

• Customer contacted in advance 100%?

• Priority Pass/Rental Ready 100%?

Absolutes

• Mechanically Sound: tires/open recall/maintenance light/DMG 100% (detail)

• Fuel tank 1/2 full - Car 1

• Fuel tank 1/2 Full - Car 2

• Fuel Tank 1/2 Full - Car 3

• No Offensive Odor 100%?

• No remnants of previous renter 100%?

Vehicle Readiness

Car #1

• Dashboard wiped down

• Cup holders clean

• Carpets and seats free of stains

• Interior vacuumed

• Door Jams wiped clean

• Windows clean and free of cracks

• Rear view Mirror clean

• Trunk clean and spare tire in place

• Wheel/trims clean

• Washer Fluid full

• Exterior of vehicle clean

Car #2

• Dashboard wiped clean

• Cup Holders clean

• Carpets and seats free of stains

• Interior vacuumed

• Door jams wiped

• Windows clean and free of cracks

• Rear view Mirror clean

• Truck clean and spare tire in place

• Wheel/trims clean

• Windshield fluid full

• Exterior of vehicle clean

Notes/Feedback