GEICO ARX AUDIT - 10DD

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Customer Service Scores

• ESQI (Branch 3 month score)

  <75

  76-80

  81-85

  86-90

  91+

• ESQI (Branch 12 month score)

  <75

  76-80

  81-85

  86-90

  91+

ARX Requirements

• ARX Schedule of Appointments Received/Updated?

  Yes

  No

  N/A

• Designated Parking (Detail) at location

  Yes

  No

  N/A

• On Site ERAC employee is ARX certified

  Yes

  No

  N/A

• Designated workspace for ERAC employee

  Yes

  No

  N/A

• Car Wash facilities available on-site if needed for ERAC

  Yes

  No

  N/A

• Vehicle Preparation

Vehicle

• ARX Reservation Contacted

  Yes

  No

  N/A

• Was the reservation Rental Ready

  Yes

  No

  N/A

• Car Class Authorized

  Yes

  No

  N/A

• Car Class Staged

  Yes

  No

  N/A

• Vehicle unit #

• Car beginning Mileage

• Car beginning Fuel Level

• Proactive Reservation received >3 business hours

  Yes

  No

  N/A

Absolutes (If any unit fails this section, the audit is considered a fail regardless of final score)

• Mechanically Sound (Tires, Inspection, Open Recall/Damage)

  Yes

  No

  N/A

• Fuel 1/2 Tank

  Yes

  No

  N/A

• Is there an offensive Odor?

  Yes

  No

  N/A

• Is there any remnants of previous renter anywhere in vehicle?

  Yes

  No

  N/A

Vehicle Readiness

• Dashboard wiped down

• Cup Holders/Ash Trays Clean

• Carpets free of major stains

• Interior vacuumed

• Door jams wiped down

• All windows cleaned/free of stars + cracks

• Rear-view mirror clean

• Trunk clean/Spare + Jack in place

• Wheel/Tire rims cleaned

• Windshield fluids full

• Exterior of vehicle clean

Customer Interaction Scale

• Rate Customer Interaction

Feedback/Comments/Opportunity