Title Page

  • Audit Date & Time

  • Conducted by

  • Location
  • Lady or Gentleman audited

Standards

  • Staff is highly articulate and avoids slang and excessive use of phrase-fragments

  • Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction

  • Staff readily smiles and maintains an engaging expression

  • Staff makes eye contact and keeps focus on the guest

  • * Staff exhibits a genuine sense of interest and concern for the guest and/or demonstrates anticipatory service when appropriate and helpful

  • * It is not necessary to prompt staff, as they have anticipated all requirements and automatically provided or offered them

  • Server can helpfully discuss details of beverages and bar offerings and provide appropriate recommendations, if asked

  • Staff performs the requirements of their department knowledgeably and proficiently. Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance

  • * Staff consistently and respectfully personalizes interactions, addressing the guest in accordance with their preference, if known

  • Staff closes interactions with polite, appropriate remarks

  • All staff encountered are wearing clean and well-fitted uniforms

  • Staff’s appearance is consistent with the property style and demonstrates a strong sense of personal care and hygiene

  • Staff maintains alert posture and behaves professionally in view of the guest

  • * Staff is discreet and unintrusive throughout the experience, while remaining attentive

  • * Staff does not decline any request without offering appropriate alternatives

  • Once the guest is seated, they are greeted within one minute

  • First drinks are served within five minutes of ordering at a table, or four minutes of ordering at the bar counter, unless otherwise advised by server

  • Follow-up rounds are discreetly offered within one minute of glass being empty

  • All items ordered are served accurately and server does not have to ask who ordered what

  • Wine by the glass service includes demonstration of the label and pouring at the table

  • * Wine by the glass service includes an offer of a tasting sample

  • * Mixed drinks/cocktails are dynamically interesting and/or photogenic

  • * Beverages will be served in high quality glassware completely appropriate to the drink

  • Beverages are served at appropriate temperatures

  • Beverage pours/portions are appropriate

  • Mixed drinks and cocktails are correctly prepared and well-balanced

  • Staff attentively maintains tabletop/bar counter area

  • * Beverage menu and check presenter are in pristine condition, free of any damage. Beverage menu is grammatically correct

  • * Beverage menu includes an exceptional and interesting variety of top-quality liquors and beers. Wines by the glass are also listed

  • At least three well-chosen and diverse red wines, three white wines and one Champagne/sparkling wine are available by the glass

  • * Menu includes an exceptional specialty offering

  • Beverage menu features at least two high quality non-alcoholic beverage options

  • * At least one fresh snack is offered with the drinks

  • * If provided, snacks are of extremely high quality and distinctive in presentation

  • * If snacks are served, napkins are provided

  • If provided, napkins are made of linen or cotton

  • All drinks are served on distinctive coasters

  • * Serviceware is in excellent condition and completely clean and hygienic in appearance

  • * The guest's seating area is clean and in excellent condition

  • The bar/lounge exhibits a well-organized and professional appearance; tables are uniformly set

  • Vacated spaces are cleared within three minutes at the bar counter or within five minutes at a table

  • The lounge environment is very comfortable, including appropriate temperature, and the air is fresh

  • * The seating arrangement is completely comfortable and adequately distanced from service traffic and other guests

  • * Music and/or entertainment are provided in a style appropriate to the bar/lounge setting; volume and sound quality are comfortable

  • * Service stations, bar counter and back bar area are always neatly maintained and eye appealing

  • * The bill is conveniently and discreetly presented and collected

  • The bill is accurate

  • Menu offerings include sustainably sourced options

  • Efforts are made to reduce single-use plastic

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.