Title Page
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Conducted on
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Prepared by
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Location
GUEST Service Basic Observation
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Did employee(s) Greet the guest using touch greetings?
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Did employee(s) observe 10 Feet & 5 Feet rule?
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Did employee(s) use the guest name during a check in/conversation?
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Did employee(s) speak to guests and colleagues in a simple and cheerful voice?
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Did employee(s) behave in an interested and open body language while in a conversation with guests and colleagues?
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Did employee(s) engage guest with a welcoming and comfortable eye contact?
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Did employee(s) have eyes on details within their 5 meter radius?<br>eg: <br>- soil plates on the tables are cleared within 30 seconds<br>- no rubbish on floor<br>- work areas are clean and organized
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Did employee(s) engage guest with a smile while passing in a natural and vibrant way?
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Did employee(s) thank the guest after each transaction?<br>eg:<br>- after admission instruction is done<br>- when guest is leaving the lounge
