Title Page
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Conducted on
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Hotel
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Present
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Prepared by
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Location
1.00 O&M Building
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Instructions
1. Provide a score for each of the item provided.
2. Tap on Notes or Image under each item to add comments or evidence.
3. To add a Corrective Action, tap on "Action", provide a description, assign to a member, set priority and due date.
4. Complete audit by providing digital signature.
5. Share your report by exporting as PDF, Word, Excel or Web Link. -
1.01 Review operating procedures and settings for boilers- are the boiler stop start times scheduled, summer winter set points documented and daily logs available?
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1.02 Review operating procedures and settings for chillers- are chiller stop-start times listed, set points documented, daily operations/logs available
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1.03 Review control settings for Building Management System - Full BMS documentation available including all set points and monitoring points Points monitored manually or through BMS include chillers, boilers, domestic water, cold rooms, conditioned spaces, tank level and basement pumps, etc
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1.04 Review time schedules for Building Management System - Are hard copies of all BMS time schedules available with seasonal changes noted.
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1.05 Review engineering department daily operating log Engineering department runs a daily and equipment log book listing all non routine actions and equipment conditions
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1.06 Review engineering departments trade/contractors log Engineering department maintains a contractors log for all contract labor and specialist equipment repairs.
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1.07 A written or electronic work order system is in place to track work orders for timely completion and keep departments updated on current status. Review operation of work request system - Review maintenance work order system including, work allocation, productivity,
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1.08 average response time, back log and awaiting parts procedures Review nature of recurring guest complaints and action plan to resolve, non guestrooms - Recurring problems are to be identified and a
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1.09 programme established to correct. Hotel to advise 3 most frequent non guestroom source of complaints
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1.10 Inspect water testing records and corrective actions for domestic water - Filtration and softening systems should be tested and logged daily
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1.11 Inspect water testing records and corrective actions for chilled water system - Chilled water systems should be tested monthly.
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1.12 Inspect water testing records and corrective actions for boiler water system - Boiler hot water and steam systems should be tested daily.
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1.13 Inspect water testing records and corrective actions for condenser water system - Condenser water systems should be tested daily.
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1.14 Inspect water testing records and corrective actions for sewage discharge treatment - Sewage treatment plants discharge should be tested daily
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1.15 A scheduled procedure is in place to ensure the hotel is safe from Legionnaire's Pneumophila organism and property has a quarterly test in place. This procedure is inclusive of the minimum standards from Marriott Standard 2.10 (Water Safety Management Program)
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1.16 Review internal building maintenance programme and effectiveness- covers general appearance of soft furnishings, decorations and finishes including carpet, loose furniture, wall grilles, burnt light bulbs, damaged woodwork, painted walls, wall paper etc. Excludes guestrooms and plant areas
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1.17 Review external building maintenance programme and effectiveness- covers general condition of , landscape of grounds, roads and paths, structures, etc
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1.18 Inspect plant rooms for appearance and general upkeep- floors are clean and walkways maintained, area is kept clean, rubbish and old equipment not stored in plant rooms, floor dry and no water leaks. Floors to be painted, walls painted, pipes and equipment color code painted.
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1.19 All equipment is clean and painted- equipment is cleaned down and painted as part of Preventative Maintenance(PM) schedule
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1.20 Pipe and plant insulation is properly maintained and intact- includes hot, cold and steam pipes, in plant rooms and service areas Valves are tagged and numbered and cross referenced to master schedule- all valves are listed on master schedule with location, valve setting,
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1.21 function and valve tag number, all valves have permanent tags affixed All equipment is correctly labelled with flow direction arrows and preventive maintenance number- master preventive maintenance number is permanently
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1.22 fixed to all plant & equipment, all pipe work has flow direction arrows fixed to pipes Inspect engineering workshop is functional and generally well kept- workshop areas should be tidy and well laid out to suit operation, trades should
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1.23 have dedicated work areas and correct tools
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1.24 Inspect parts and equipment store rooms- check stores and parts control, inventory system, efficient layout of stores, tools and equipment control system
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1.25 Review building environment, temperatures in public conditioned spaces- space temperatures should be monitored manually or via BMS to maintain correct space conditions, walk through public areas
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1.26 Reminders for seasonal (summer / winter) changes of operating parameters (set point, damper positions, time schedules etc) are set up as a reminder in Transcendent . (for Boilers, Chillers, AHU, lighting schedules etc).
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Section Comments
2.00 O&M - Equipment and Plant
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2.01 Transcendent software is installed and data are entered
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2.02 Transcendent setup wizard is 100 % completed ( priority assets ) and all non priority assets have been indicated ( +- 750 items ) .
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2.03 Transcendent work request module is activated and used by all department in the hotel, all departmental trainings are completed
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2.04 Transcendent Handle divices are used for RPM and PM
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2.05 Review preventive maintenance and equipment inventory system- all equipment is listed under a master file system and is sequentially numbered.( to use Transcendent )
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2.06 Check all equipment is labelled with preventive maintenance Bar code / QR code.
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2.07 Review maintenance files and check for all equipment data, records and information maintained in Transcendent , spare parts, drawings, supplier details, maintenance and breakdown history, etc. to be maintained in Transcendent.
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2.08 Regular PM schedule is established for all plant and equipment- based on equipment requirements full PM schedules are developed with work required and frequency of maintenance detailed.
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2.09 Kitchen equipment maintenance and schedule- review general condition of equipment and maintenance records for kitchen equipment
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2.10 Laundry equipment maintenance and schedule- review general condition of equipment and maintenance records for laundry equipment
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2.11 Elevators & escalators equipment maintenance and schedule- review general condition of equipment and contractors maintenance records for lifts and escalators, review annual lift inspection report. Review contract for expiry date and record cost of maintenance.
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2.12 Emergency generator equipment maintenance and schedule- review general equipment condition, maintenance and load test records for generator
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2.13 Electrical distribution system maintenance and schedule- review general equipment condition, annual thermograph scan completed, authority requirements complied with. Ensure power factor is better than 0.95. Ensure ELCB are installed where necessary
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2.14 Telephone system maintenance- review general condition of switchboard, room is clean and maintenance records up to date
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2.15 Refrigeration equipment maintenance and schedule- review general condition of equipment and maintenance records for refrigeration equipment
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2.16 Boiler Plant equipment maintenance and schedule- review general condition of equipment and maintenance records for boiler equipment, last tube clean
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2.17 Central plant - chiller maintenance and schedule- review general condition of equipment and maintenance records for chillers.
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2.18 Air handlers and Fan Coil Units, fans, exhaust systems etc.- review general condition of equipment and maintenance records for equipment
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2.19 Pumps maintenance and schedule- review general condition of equipment and maintenance records for pumps
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2.20 Pool and filtration equipment and schedule- review general condition of equipment and maintenance records
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Section Comments
3.00 Guestrooms
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3.01 Guestroom preventive maintenance program is up to date- all rooms are maintained 4 (3) times a year and records are up to date, cart is fully equipped master check sheet is utilized for assignment of rooms on a daily basis.
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3.02 Review Guestroom maintenance program check sheets- check sheets should cover all services, finishes, fixtures and equipment
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3.03 Is one staff permanently assigned to guestroom rooms maintenance- a purposely trained staff member should be permanently assign to rooms maintenance, additional staff may be required for larger hotels
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3.04 Evaluate general appearance of guestroom finishes, check 3 rooms- use latest room maintenance sheets, review general condition of finishes against actions performed by the tradesperson
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3.05 Evaluate general appearance of guestroom bathroom, check 3 rooms- use latest room maintenance sheets, review general condition of bathroom against actions performed by the tradesperson
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3.06 Evaluate general appearance of guestroom furniture, check 3 rooms- use latest room maintenance sheets, review general condition of furniture against actions performed by the tradesperson
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3.08 Spot check above rooms AC operation for heating and cooling- check temperature change from max heat to max cooling, record results. Ensure set point is correct
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3.09 Spot check above 3 rooms for water flow and pressure- check for suitable water flow to bath, shower and basin. Ensure shower rose spray pattern is clear & flow rate meet MI standards
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3.10 Spot check above rooms hot water temperature and supply delay- check hot water temperature of basin outlet at 10,20 and 30 seconds, record max hot
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3.11 Review guest corridors and public lift lobbies- check condition of guestroom doors, service doors, lift doors, corridor wall and floor finishes, review lighting levels and ensure adequate light is provided.
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3.12 Review 3 most common guestroom complaints and action plan to resolve- advise 3 most common guestroom complaints and action plan to resolve
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Section Comments
4.00 Fire Life Safety and Security
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4.01 Kitchen hoods and duct systems and fans are cleaned by a certified contractor at least four times per year. (with Photographic evidence)
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4.02 Kitchen and hood and duct fire extinguishing systems and fire proofing is inspected every 6 months.
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4.03 All fireplace flues are inspected and cleaned annually:
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4.04 All boilers and fluid heating equipment flues are inspected and cleaned annually.
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4.05 Gas leak emergency procedures are in place and incorporated in the Emergency Organization Plan.
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4.06 A gas leak prevention inspection is done annually.
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4.07 Main gas shut of valve- review records of yearly system test for automatic gas shut off
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4.08 Emergency generator is run monthly under load for a minimum of thirty minutes, log is maintained for same.
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4.09 Notes: All standpipe control valves are to be checked monthly. All flow switches and tamper switches to be tested quarterly. Emergency generators to be tested weekly under "no load", every six months under full load (SOP #4.9); diesel fire pumps to be tested weekly (SOP #4.9); electrical fire pumps to be tested at least one time per month (SOP #4.9)
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4.10 Emergency transfer switches are tested quarterly, with actual load transfer initiating automatic generator start. Properties with manual transfer switches should rotate through the switches throughout the year.
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4.11 Emergency lighting is inspected monthly. Log is kept for same.
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4.12 Emergency signage- guestroom evacuation sign fitted to door, general exit signs properly located and functioning, hydrants, hose reels extinguishers identified
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4.13 Emergency Uninterruptible Power Supplies (UPS) are inspected quarterly and serviced annually. Log and service report are kept on file.
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4.14 Emergency generator maintenance is done per mfg.'s recommendations. Log and service reports are kept on file.
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4.15 Maintenance for transfer switch and contactor is done by a qualified contractor, every three years.
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4.16 Generator has a load bank test performed every 5 years.
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4.17 Sprinkler valves are inspected monthly to insure they are in a locked open position, inspection logs are kept on file, or on data transcendent .
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4.18 Electric/Diesel fire pumps are tested weekly, started by water flow, and verified at the Annunciator panel, logs are maintained for same.
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4.19 Fire extinguishers, fire hoses, racks, valves, hydrants and Siamese connections are inspected: Monthly by property / Annually by qualified contractor.
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4.20 Control valves are flow tested quarterly along with tamper switches and verified at the Annunciator panel.
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4.21 Dry pipe system is trip tested and inspected annually by a qualified contractor.
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4.22 Fire suppression system is inspected and tested every 6 months or as local fire authority requires.
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4.23 Fire Pump test is conducted annually or per Zurich's Insurance Comp. recommendation by an outside entity.
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4.24 Annual inspection is done on all fire alarm system devices inclusive of minimum standards from Life Safety System Testing and Maintenance (Fire / Sprinkler / Smoke) (1.1) (OPS-ENG-028).
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4.25 Fire alarm control panel is clear of all troubles and alarms.
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4.26 Fire and smoke doors inspection records- review records for monthly escape route/signs inspection, 6 monthly test automatic smoke doors, monthly fire door inspection records. All egress paths and exit stairs are clear of storage and doors are unlocked. All doors close and latch on door closer
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4.27 An annual inspection is done on all smoke control devices from Life Safety System Testing and Maintenance (Fire / Sprinkler / Smoke) (1.1) (OPS-ENG-028) by a qualified contractor.
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4.28 Emergency voice alarm system test records- review 2 monthly/6 monthly/yearly tests
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4.29 Emergency lighting system test records- review 6 & 12 monthly load test records
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4.30 Airborne Threat Compliance per current Threat condition
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4.31 Fire protection system checklist is done monthly.
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4.32 Fire carts and backpacks- review monthly equipment inventory and contents check
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4.33 Safety Committee checklist is done monthly.
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4.34 Life Safety Systems inspection is done quarterly
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4.35 An Emergency Organization plan is in place as per Emergency Procedures Manual/Crisis Management Plan
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4.36 Emergency Organization Plan is updated yearly.
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4.37 Emergency Organization Plan is approved by Fire Department yearly.
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4.38 Emergency Organization training is regularly scheduled for all associates, Engineering takes the lead to ensure training is performed and documented.
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4.39 Emergency Plans include actions to be taken during Loss Prevention's current threat status, and current status actions are incorporated throughout property.
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4.40 All fires regardless of size are being reported to the Corporate Fire Prevention Director .
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4.41 Fire drills are conducted quarterly and documented, post critique is performed and plans to correct deficiencies are created.
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4.42 Lockout/tag out policy and procedures are in place including equip. inventories, logs, regular training, etc.
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Section Comments
5.00 Operational and management safety measures
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5.01 Fire brigade team has been trained for all shifts- demonstrate trained fire brigade members are available for each shift, review brigade training records
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5.02 Regular fire drills take place each month and are documented- review records of monthly fire drills, record date of last monthly test and hotel evacuation
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5.03 Check lists are provided for function and exhibition set-ups- provided banquet department with check sheets/drawings for set ups, to maintain clear evacuation paths and not block exit signs/lights
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5.04 Hot work procedures for cutting and welding are issued and followed- engineering dept has procedures for safe work practices including cutting, welding
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5.05 Written procedures for handling hazardous materials and chemicals are issued and followed- procedures cover storage, handling, spills etc of dangerous materials/chemicals
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5.06 There a process in place to document the safe disposal not exceeding regulated quantities of the following items.
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5.07 Fluorescent lamp tubes and bulbs
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5.08 Batteries
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5.09 Kitchen grease
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5.10 Paints/stains/solvents/thinners
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5.11 C.F.C's
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5.12 Petroleum products
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5.13 Permits for all hazardous materials and or equipment requiring permits are current and regulations or restrictions adhered to.
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5.14 Written procedures for electrical tag and lockout are issued and followed- review dept procedures for safe work/electrical tag and equipment lock out
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5.15 Contractors are required to exchange Lockout/Tag out procedures with property.
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5.16 A yearly formalized training program is in place to educate all engineering associates on Lockout/Tag out procedures. Documentation is held in associates file.
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5.17 Lockout/Tag out stations are appropriately located.
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5.18 All Lockout/Tag out devices are standardized in colour, shape and size to secure all potential energy sources such as electrical, gas, water, air and steam.
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5.19 Lockout/Tag out procedures for all equipment is maintained and posted on equipment or readily available to all associates servicing equipment.
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5.20 Eye Wash Stations are located within 30 meters of any area where hazardous chemicals are handled, including:
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5.21 a. Laundrie
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5.22 b. Kitchens
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5.23 c. Housekeeping/linen rooms
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5.24 d. Chlorine/chemical storage rooms
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5.25 e. Pool pump room
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5.26 f. Central Plants
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5.27 g. Paint areas
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5.28 Each eye wash station's has a green or yellow sign (many are green) placed at eye level that states: EMERGENCY EYE WASH STATION.
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5.29 Associates are trained on the use of eye wash stations.
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5.30 If property was constructed prior to 1981, an inspection for asbestos containing material (ACM) has been conducted and a report is on file.
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5.31 If ACM is present an Operation and Maintenance Plan (O&M) is on file and followed.
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5.32 Action plans to remove, encapsulate or enclose any material were developed and are either underway or complete.
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5.33 Documentation of any work performed to remove, encapsulate or enclose is on file which includes any disposal records.
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5.34 If Asbestos exists, all contractors are notified in writing that appropriate safety procedures must be followed when working in Asbestos areas and records of this communication are on file.
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5.35 Does the property have transformers and capacitors containing PCB Polychlorinated Biphenyl (PCB's) and have they been identified.
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5.36 These transformers and capacitors are checked quarterly for oil leaks.
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5.37 A policy and procedure is in place for the removal of leaky transformers and capacitors.
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5.38 This policy and procedure is communicated to and understood by the Engineering personnel and training is documented.
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5.39 Hotel has up to date emergency evacuation plan and procedures- hotel has up to date emergency and evacuation plan, note date of last evacuation and plan revision
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5.40 Fire safety, contractors are formally informed of safe work obligations- review procedures to ensure contractors comply with fire safety conditions, i.e. cutting welding, sprinkler system isolation, etc . All contractors have mandatory 3rd party liability insurance as per MI Finance policy
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5.41 Proper housekeeping has been established in all areas- review general level of housekeeping in regard to fire exposure and escape paths, check storage and fire stair access
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5.42 All deficiencies noted in auditors report have been cleared- there should be no outstanding FL&S issues following underwriters inspection report, if there are any issues, reason for non compliance should be documented and items reviewed
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5.43 All deficiencies noted in local authority inspections have been cleared- there should be no outstanding FL&S issues following authority inspection report, if there are any issues, reason for non compliance should be documented and items reviewed
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5.44 Pool, spa and health club safety signage in place- complies with recreation facilities guidelines including, all warning signs displayed, depth markers indicated, no life guard on duty, operating hours, equipment operation, emergency phone etc.
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5.45 All electric panels have unobstructed access and up to date circuit directory cards which indicate the location of circuit interrupt for panel's main feed.
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5.46 Grounds and public space safety inspections, i.e. Duty manager walk round
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Section Comments
6.00 Environment & Equipment Safety
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6.01 Property Energy action Plan has been completed & Uploaded to Transcendent
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6.02 Hand basin & Shower flow rates align with MI standards
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6.03 Loss control self audit has been completed. Action plan has been formulated for compliance with items not completed. Review document and action plan
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6.04 CFC inventory held on site- review refrigerant schedule for equipment and stock
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6.05 CFC conversion and containment programme is established and followed- hotel has a schedule of all equipment to be converted and budget provision, containment/recovery equipment available
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6.06 A waste audit has been performed to identify the feasibility of a waste management program.
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6.07 Fine Paper
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6.08 Cardboard
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6.09 Mixed Paper
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6.10 Glass
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6.11 Aluminium
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6.12 Bottles
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6.13 Fluorescent lamps
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6.14 Cooking oil
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6.15 Food Waste
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6.16 Grease traps are installed in all grease laden waste pipes from kitchen.
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6.17 All grease traps are monitored for build-up and removal.
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6.18 Fuel and chemical spill control procedures established- procedures established and equipment for spill control of chemicals, fuel and oils are available
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6.19 Chemicals and materials hazardous to health have been replaced/removed- materials harmful to health and environment have been identified and replaced
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6.20 MSDS information register retained- complete register of Materials Safety Data Sheets for all chemicals is retained in engineering, all Material Safety Data Sheets (MSDS) are available to associates at all times for all chemicals used in departments.
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6.21 Associates are trained on the proper use of chemicals before they begin their job.
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6.22 Containers holding chemicals are properly labelled and stored.
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6.23 Personal Protective Equipment are available to all associates.
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6.24 How to deal with Blood borne pathogen training is performed for all associates annually. (i.e. Hepatitis)
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6.25 Departmental Risk assessments are reviewed regularly and up to date signed by DOE
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6.26 Regular work place inspections are conducted- monthly work place health & safety inspections are conducted of various departments, follow up reports and action plans issued
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6.27 Safe work practices are followed in engineering workshops & plant areas- safety posters displayed, equipment guards, operating instruction, emergency stop switches, clear machine working zones, etc
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6.28 Ladder & Ramp inspections are carried out and logged ( Non Blackheath properties - under Loss Prevention)
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6.29 Permits to work, Hot works permits signing in records are kept for three years and up to date ( this should be done by HR )
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6.30 Inspection has been performed on Roof & Façade by Hotel Engineer or Contractor:
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6.31 Inspection has been performed on Surface & Garage Parking by Hotel Engineer.
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Section Comments
7.00 Equipment Safety
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7.01 Chief Engineer keeps current authority certificates for pressure vessels & equipment- pressure vessels, boilers, lifts, factories, workshops
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7.02 DOE retains elevator inspection records- inspection reports are retained and there are no major items or defects requiring attention
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7.03 Periodic ELEVATORS AND ESCALATORS maintenance performed by licensed contractor in accordance with manufacturer's recommendations. Service reports and annual inspection reports kept on file.
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7.04 Elevator & escalator systems maintenance and condition assessment conducted by outside consultant before signing new maintenance contract.
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7.05 The Guest Entrapment Plan has been reviewed and rehearsed and LSOP adheres to current Marriott Engineering SOP (4.17).
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7.06 Fire recall is tested as part of regularly scheduled inspections and log is maintained for same.
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7.07 All electrical systems and appliances are tested to local code requirements- electrical systems are tested to code requirements, including fixed installation, appliances tagging.
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7.08 Infrared Testing of all switch gear, panels, transformers and motor control centres is performed as per standards with repairs made to referenced suspect equipment/connections.
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7.09 All flammable fuels, paints etc are stored in appropriate containers and storage areas- paint and fuel is stored in fire rated rooms or cabinets
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7.10 Machine and equipment guards fitted- all pumps, fans, rotating equipment are etc are fitted with permanent safety guards.
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7.11 Certificate of inspection and/or permits for boilers, fire alarms, hood cleaning, and life safety test, elevators.
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7.12 Oil cooled transformers have annual oil condition test performed.
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7.13 The Fuel tanks comply with all local laws and there is a written plan in place to ensure compliance to all laws and which documents all tanks and their related systems current condition and history.
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7.14 All fuel purchases are recorded and reconciled to consumptions.
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7.15 There is a leak detection system installed and inspections are up to date.
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7.16 Leak detection system is checked daily for leaks or other malfunctions, log is maintained and reviewed by Director/Chief Engineer.
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7.17 A process is in place to monitor tank volumes and that is reconciled with fuel purchases.
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7.18 Spill containenment are instaklled in all main and day use tanks
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7.19 Spill response plan is included in Property Emergency Plan.
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7.20 All refrigeration systems have yearly leak testing as part of scheduled maintenance.
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7.21 A property specific written policy has been established and communicated to all engineers on the procedure for working on refrigeration systems.
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7.22 There is a process in place to document the purchasing, venting, monitoring, usage, recovery and recycling of refrigerants. Log is maintained. Separate logs should be maintained for contractor and property.
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7.23 Back flow preventers (NON RETURN VALVES) and vacuum breakers on all non-domestic systems such as main water entrance, cooling towers, feed water tanks, fountains, make-up water, bidets, dishwashers to prevent backflow of non domestic systems into domestic systems.
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7.24 Back flow prevention devices have been tested by certified contractor annually.
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7.25 Emergency procedure instructions are prominently displayed for major equipment. Procedures would be emergency shut down, start up and sequence of operation. Procedures should be located next to equipment controls. Major equipment can be defined as large switchgear, transfer switches, as water valves, gas valves, chillers, boilers, pumps, generators, fire pumps, etc.
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Section Comments
8.00 Energy Management & Utilities
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8.01 Monthly utility consumption figures tracked and charts displayed- all utilities are tabulated and graphed. All historical data and records are retained, i.e. occupancy, climate, business levels etc
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8.02 Air conditioning plant utilises enthalpy control for maximisation of "free cooling" cycles. System calibrated and operational.
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8.03 Power supply peak demand is monitored and controlled to limit charges from Supply company. Peak set point adjusted to seasonality.
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8.04 Sub metering installed to separately meter guestrooms, kitchens and laundry- electricity, hot and cold water should be separately metered
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8.05 Review annual utilities consumption statistics- review last annual utilities report and compare with divisional bench mark figures.
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8.06 Review 3rd party energy & water audit - review your Energy saving progress and goals - update your Property Energy action Plan every 12 months
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8.07 Review results of action plan prepared following audit- review plans and programs following audit, i.e. change in operation or methods,
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8.08 Engineering department conducts utilities awareness programme with other departments- engineering provides utilities statistics and feed back to assist other departments with utility goals, programs
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8.09 Peak equipment efficiencies are documented and measured for boilers- seasonal checks to be conducted to ensure boilers operate at peak efficiency. Efficiency loss should not exceed 5%.
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8.10 Peak equipment efficiencies are documented and measured for chillers- seasonal checks to be conducted to ensure chillers operates at peak efficiency.
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8.11 Peak equipment efficiencies are documented and measured for air handlers- seasonal spot checks to be conducted on typical units to ensure AHU's operate at peak efficiency, check air and water flow
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8.12 Capital works programs with good ROI have been identified and budgeted for- as per your Property Energy action Plan report i.e., BMS, lighting retrofit, proximity sensors, flow control devices, plant modifications etc
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8.13 Lowest available utility rates obtained- copy of all available utility rates and conditions available. Rates should be checked every year to ensure the hotel benefits from the most appropriate tariff
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Section Comments
9.00 Finance & Cost Control
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9.01 Review operation and performance in relation to current years budget- review YTD budget and actual figures and discuss performance to date
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9.02 Review and discuss next years budget provision- review next years budget and discuss any special interest areas
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9.03 Period P&L critiques are prepared, highlighting plans & actions for areas over budget for the period.
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9.04 Chief Engineer approves all charges against engineering budget- CE should approve all costs and invoices charged to engineering department budget, no charges to be approved by other departments
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9.05 All special works and projects are properly documented with appropriate approvals- minor non maintenance projects are costed and approved by General Manager and Controller, other projects to be approved by divisional office regardless of funding source
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9.06 Non maintenance work and minor projects are charged back to appropriate department- where engineering does not have budget provisions, cost to be charged back to originating dept
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9.07 Purchase Orders or Material Request forms are created and preapproved by management prior to ordering and invoices are reconciled, proof of receipt for goods or services are provided, and attached to these documents before payment. Review purchase order log.
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9.08 Review purchasing and receiving control systems- check pricing policy, signatory requirements signing authority, receiving and invoice approval systems
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9.09 Outsourcing feasibility conducted for trade work- includes painting, upholstery, carpentry, electrical, R&A/C, etc. Review should identify most economical staffing, whilst maintaining a high level of guest satisfaction and service. Review cost justification
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9.10 Maintenance contracts should be utilized or specialist requirements- contracts may include, FLS, elevators, telephone, pest control and water treatment in some cases, all contracts should have justification/cost analysis . For each maintenance contracts KPI are defined, and contractor performance are evaluated yearly vs fixed KPI (eg : number of breakdown for lifts)
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9.11 Provide full list of contracts charged to engineering budget- review all service/maintenance contracts maintained by the engineering dept. and cost structure
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9.12 All projects are evaluated for most economical method, in-house v outside labor- all minor works and projects should be costed out to determine most economical method of handling work, review records
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Section Comments
10.0 Staffing & Employee functions
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10.01 All staff can handle repair and maintenance problems efficiently- an efficient maintenance work order system is implemented permitting response to guest complaints within 20 to 30 minutes
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10.02 All staff have standard uniforms which match other uniformed services- all staff are provided with appropriate uniforms and are properly maintained, uniform par levels are sufficient. Uniforms are appropriate to the work conducted offering safety protection.
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10.03 All staff are groomed appropriate to the job and level of guest contact- all guest contact staff are properly dressed and presentable for all guest contact areas, department standards established. Properly qualified staff are employed as per statutory regulations.
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Section Comments
11.0 Training
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11.01 Department orientation conducted for new employees- including department welcome, who’s who, health and safety, fire procedures, environmental responsibility, tour of department and related areas, job description, training requirements, department rules and conditions, sop's, key policy.
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11.02 Method statement and Risk assessment training are kept in associates files and signed off by associate
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11.03 Engineering department has qualified skills trainer- department has nominated and qualified skills trainer to co-ordinate all training programs and records
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11.04 Staff positions and responsibilities are fully defined- staff to have defined area of responsibility for operations and maintenance. Multi skilling should be actively implemented and a written policy program in place with full training available.
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11.05 On the job training and skills reinforcement plan in place- training plan should note achievement level attained, cross training in other trades and form the basis of internal promotion or advancement
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11.06 All employees have up to date on the job training records- individual training records for staff are up to date and retained by department training coordinator
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11.07 Interviews for new engineering staff are only conducted by people trained in interview & selection skills-department interviewers must have completed interview and selection training course
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11.08 Engineering department fire team training is up to date and properly documented- review department fire training records and list of staff trained
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11.09 Career development is discussed in job chats, personal career development plan and mapped out for all engineering associates.
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11.10 LPP process is completed in line with Regional goals
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11.11 Mentoring processes are in place.
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11.12 Ongoing training and education is being completed to maintain certification. ( shneider, Arnstrong , Nalco , E campus )
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11.13 Dangerous machinery ( i.e. Bench Grinders, Bench Drills, etc) log, certification, inspection and training are logged
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Section Comments
12.0 Organization
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12.01 Engineering services suit the hotels operational requirements- dependent on local hotel circumstances, engineering service should be available 16hrs per day as a minimum. Hotel type and market requirement may well dictate greater coverage
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12.02 Department organisation chart is displayed with positions and reporting lines clearly defined- positions and manning levels should be reviewed and discussed
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12.03 All staff have job descriptions- each staff to have job descriptions with signed copy retained in engineering employees file
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12.04 Individual productivity is document for all staff positions- individual and trade specific productivity is established and document, i.e. used to justify head count. Can include repair orders completed per day, kenfix rooms completed, and preventive maintenance work requirements
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12.05 Staff grievance and dispute resolution policy available and displayed- policy should be displayed indicating grievance procedures and employee dispute resolution method
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12.06 All department policy and procedures should be available and displayed- all P&P's should be available and held in a master file. Where appropriate signed copies should be held in employee records
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12.07 Department stand up meetings are held daily, to include "Basic of the Day," "Energy Concern Items, 15 minute training and current topics.
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12.08 Department meetings are held at least quarterly and include: training, safety, GSS, M&upkeep, Financial Reports, and energy conservation.
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Section Comments
13.0 Administration
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13.01 All as built service and systems drawings are available and in order- 2 complete sets of all electrical, mechanical, hydraulic, fire, kitchen, laundry drawings and manuals are available. One set should be for general use and the other filed by the CE
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13.02 All as built Architectural, Interior and Structural drawings are available and in order- 2 complete sets Architectural and interior design drawings FF&E books and manuals are available. One set should be for general use and the other filed by the CE
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13.03 All Equipment records and files are available and up to date- a complete set of equipment records should be maintained with brochures, maintenance and repair history, etc.
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13.04 O&M manuals are available and in order- 2 complete sets
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13.05 Has Hotel written approval for use of selected Interior Designer from DC&E - applies to renovations
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13.06 Master key control procedures and register up to date- review general & master key register, records must be retained for each key issued, including key number and who issued to. Written policy, including authorized signatories to be available for review with up to date register.
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13.07 All engineering files are maintained in an orderly fashion- all files should be organized in a professional manner and available to staff as required
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13.08 Computerized administrative and maintenance software is being used by engineering department- an approved maintenance management software package is utilized.
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13.09 Standard procedures documented and followed for project release approvals- review past project release records, procedures should include safety review, competitive quotes, drawings, samples, etc. Hotel and divisional approvals must be obtained regardless of funding source
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13.10 Project variation change order procedures documented- standard procedures for any change orders/variation costs must be established and followed. I.e. do variations need to be certified by QS, price fixed and agreed prior to works commencing etc.
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13.11 Standard contract conditions are included in all contract works- standard contract conditions should be included in all project contracts and cover, 3rd party liability insurance cover, site access, working hours, noise, clean up, work in guest areas, safety requirements, etc.
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13.12 All Occupancy permits. Fire certificates, etc are maintained and filed
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13.13 Underground storage tank permits, inspections and service reports (maintain forever)
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13.14 Emergency procedures in the event of power outage or other electric problems are detailed, complete and readily available to hotel staff. Training in emergency procedures is conducted and documented annually for all engineering associates.
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Section Comments
14.0 Outside Service Contracts
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14.01 Chillers
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14.02 Elevators
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14.03 Escalators
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14.04 Generators
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14.05 Pest Control
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14.06 Water Treatment
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14.07 Fire Alarm and supresion
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14.08 Life Safety Testing & Inspection
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14.09 Grease Trap/Petrol Interceptor
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14.10 Hood & Duct cleaning
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14.11 Boilers
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14.12 UPS
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Section Comments
15.0 Capital Expenditure Projects
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15.01 Chief/Director is actively involved with GM, Controller, Regional Engineer, and Owner in the development of the property's CEP plan.
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15.02 Chief/Director develops initial scope of work for CEP projects and documents property needs and comments within the scope document.
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15.03 The 10 year Capital Expenditure Plans are completed and updated annually and issued to help establish yearly budget. All equipment is identified on 10 year plan.
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15.04 The Asset Protection Report is completed annually and submitted to the owner and the RVPE on time.
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15.06 Project Authorization Request (PAR) is executed for all Capital Expense Projects not in approved CEP budgets.
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15.07 Property managed Capital Expense Projects have 3 bids per Accounting stabdars
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15.08 Chief/Director acts as liaison between property operations and contractors to minimize impact to guests during renovations.
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15.09 Completed projects have formal punch lists created and deficiency items are resolved and recorded on the punch list.
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15.10 Capital Expense Project overruns are critiqued.
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15.11 All Capital Expense Project documentation is kept on file.
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15.12 All property managed projects adhere to M.I. Design Standards & Specifications.
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15.13 ONLY licensed contractors are used for work at the property.
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15.14 Property records license number with contract information and verifies contractor is in good standing with state licensing board or other governing authorities.
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15.16 Marriott consultants contract is used for any consulting engineering or design work.
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15.17 A critical path schedule is created for all projects lasting more than one week, potential issues or conflicts are identified to protect project and business.
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Section Comments
Sign Off
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DOE Signature
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GM Signature