Title Page

  • Rooms/F&B audit

  • Marriott Inner Harbor

  • Conducted on

  • Prepared by

  • Location
  • Personnel

  • Select date

  • Room number

  • AYS Agent

  • Room Service Server

  • Cook

  • Date/time order was placed

  • Time order was delivered

  • Was the room set to the correct tempature

  • Room Audit notes

  • Engineering Audit notes

  • Did AYS answer within three rings

  • Did AYS use guests name

  • Was AYS able to discribe menu items

  • Did AYS try to up sell any items

  • Did AYS repeat back the order

  • Did AYS confirm the number of guests

  • Did server knock three times and announce them self

  • Did server ask to enter the room

  • Did the server ask where we would like the tray placed

  • Did the server present and explaine the food items

  • Did the server ask to sign the check

  • Did the server use a hot box to transport the food

  • Was the order accurate

  • Was the food plated correctly

  • Was the hot and cold items separated

  • Was the food cooked correctly

  • Did the food taste correct

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