Title Page

  • Store Name

  • OEP Store Walk Tier

  • # of Store Walk

  • Store Format

  • Date/Time

  • Prepared by

  • Location
  • State

Store Walk

Car Park

  • Car Park clean and tidy?

  • Car Park rubbish bins emptied?

  • The car park is clear of abandoned trolleys?

  • Car Park has all lights working?

  • Car Park is safe and free of hazards?

  • IGA Signing clean & lights working?

Store Entrance

  • Windows & doors are clean and free of debris?

  • Hours of trade are visible & correct?

  • Promo material is current, visible & in good condition?

  • Store entry is clean & inviting with no product barriers?

  • Are sufficient trolleys, baby capsules and baskets available for customers free of debris and in good condition?

  • Is the store using weekly POS window posters?

  • Catalogues are available for customers?

Front End

  • Are cigarettes fully stocked?

  • Tobacco license valid and current?

  • Do all products have SELs?

  • All impulse checkstands well-stocked, neat and tidy?

  • Are all staff engaging with customers and providing great customer service?

  • Condition of Checkouts non-damaged, working, clean, neat & tidy?

  • Staff rosters meeting the demands of trading periods?

  • Less than 10 out of stocks in department including drink fridges?

Produce Department

  • All fridges & display units well merchandised & ticketed?

  • Fridges & display units clean, neat & free of dirt & debris?

  • Are all items clearly labelled and with correct country of origin?

  • Is the department free from spoiled & bruised produce and/or flies in the department?

  • Back area of department clean, neat & tidy?

  • Are all staff engaging with customers and providing great customer service?

  • Less than 5 out of stocks total department including cases?

  • Weekly advertised specials are 100% compliant?

Bakery Department

  • All racks/bins/fixtures well merchandised and signed?

  • Displays/racks clean, neat and free of dirt & debris?

  • Random date-code checks and rotation of stock?

  • Do all products have shelf labels?

  • Back area of department clean, neat & tidy?

  • Are all staff engaging with customers and providing great customer service?

  • Weekly advertised specials are 100% compliant?

  • Less than 5 out of stocks total department?

Deli Department

  • Hot Food, deli case, deli prep and chicken warmer area clean, tidy and appealing?

  • Displays/racks clean, neat and free of dirt & debris?

  • Are all staff engaging with customers and providing great customer service?

  • Are all items clearly labelled and with correct country of origin?

  • BBQ Chicken available for purchase?

  • Back area of department clean, neat & tidy?

  • Weekly advertised specials are 100% compliant?

  • All fixtures and cases well merchandised and signed?

  • Less than 5 out of stocks total department?

Meat/Seafood Department

  • Weekly advertised specials are 100% compliant?

  • Displays/racks clean, neat and free of dirt & debris?

  • Are all items clearly labelled and with correct country of origin?

  • Are all fixtures, coolers and cases well merchandised and signed?

  • Back area of department clean, neat and tidy?

  • Are all staff engaging with customers and providing great customer service?

  • Less than 5 out of stocks total department?

Dairy

  • Dairy areas neat, clean and tidy including glass doors & cases?

  • Do all products have SELs?

  • Back area of department clean, neat & tidy?

  • Aisles are free of clutter and floor displays?

  • Are all staff engaging with customers and providing great customer service?

  • 5 randomly chosen dairy catalogue advertised lines are available?

  • Less than 20 out of stocks total department?

  • Are all fixtures, coolers, and cases well merchandised & signed?

Frozen

  • Frozen areas neat, clean and tidy including glass doors & cases?

  • Do all products have SELs?

  • Back area of department clean, neat & tidy?

  • Aisles are free of clutter and floor displays?

  • Less than 20 out of stocks total department?

  • 5 randomly chosen frozen catalogue advertised lines are available?

  • Are all fixtures, coolers and cases well merchandised and signed?

  • No Ice build up in the frozen sections?

Grocery/GM

  • Display/Racks clean, neat and free of debris?

  • Proper process for removing stock from capping?

  • Ends and displays well merchandised and signed correctly?

  • Recovery process in place daily and being used?

  • All product is removed from the bottom of racking/gondolas?

  • Weekly advertised specials are 100% compliant?

  • Shelf edge stripping 100% throughout the department?

  • Less than 100 out of stocks total Grocery/GM department?

  • Department is free of clutter and extra floor stands?

Ticketing

  • All cigarette prices up to date? (Randomly check 5 items)

  • Weekly price changes have been completed? (Randomly check 20 items with scanner)

  • All Community CO wobblers in place on new range?

General Areas

  • Has competitor pricing been reviewed for top staple consumer items? (Eggs, Milk, Bananas, Bread, etc)

  • All lights on the ceiling working 100%.

  • Providing great customer service standards?

  • No current outstanding staff vacancies/gaps?

  • Food and Safety standards current and being used across all departments?

  • Store employees are following the IGA dress code policy? (a neat uniform & name badge in place)

  • Store Floor is in good condition & polished and/or clean?

  • Ceiling is free of non-official hanging debris and clean?

  • Has latest Customer Insight Survey been reviewed?

  • The Store has NO negative customer feedback on-line? (Refer Products Review.com)

  • Smiling & Happy Employees?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.