BASIC OEP SILVER RETAILER

• Store Name

• OEP Store Walk Tier

  De-Banner

  Silver

  Gold

  Elite

• # of Store Walk

• Store Format

  Foodland/Other

  IGA

  Supa IGA

  IGA Xpress

  Corp Store

• Date/Time

  Date

• Prepared by

• Location
  Address

• State

  Select NSW SA WA VIC QLD NZ

  • NSW
  • SA
  • WA
  • VIC
  • QLD
  • NZ

Car Park

• Car Park clean and tidy?

  Yes

  No

  N/A

• Car Park rubbish bins emptied?

  Yes

  No

  N/A

• The car park is clear of abandoned trolleys?

  Yes

  No

  N/A

• Car Park has all lights working?

  Yes

  No

  N/A

• Car Park is safe and free of hazards?

  Yes

  No

  N/A

• IGA Signing clean & lights working?

  Yes

  No

  N/A

Store Entrance

• Windows & doors are clean and free of debris?

  Yes

  No

  N/A

• Hours of trade are visible & correct?

  Yes

  No

  N/A

• Promo material is current, visible & in good condition?

  Yes

  No

  N/A

• Store entry is clean & inviting with no product barriers?

  Yes

  No

  N/A

• Are sufficient trolleys, baby capsules and baskets available for customers free of debris and in good condition?

  Yes

  No

  N/A

• Is the store using weekly POS window posters?

  Yes

  No

  N/A

• Catalogues are available for customers?

  Yes

  No

  N/A

Front End

• Are cigarettes fully stocked?

  Yes

  No

  N/A

• Tobacco license valid and current?

  Yes

  No

  N/A

• Do all products have SELs?

  Yes

  No

  N/A

• All impulse checkstands well-stocked, neat and tidy?

  Yes

  No

  N/A

• Are all staff engaging with customers and providing great customer service?

  Yes

  No

  N/A

• Condition of Checkouts non-damaged, working, clean, neat & tidy?

  Yes

  No

  N/A

• Staff rosters meeting the demands of trading periods?

  Yes

  No

  N/A

• Less than 10 out of stocks in department including drink fridges?

  Yes

  No

  N/A

Produce Department

• All fridges & display units well merchandised & ticketed?

  Yes

  No

  N/A

• Fridges & display units clean, neat & free of dirt & debris?

  Yes

  No

  N/A

• Are all items clearly labelled and with correct country of origin?

  Yes

  No

  N/A

• Is the department free from spoiled & bruised produce and/or flies in the department?

  Yes

  No

  N/A

• Back area of department clean, neat & tidy?

  Yes

  No

  N/A

• Are all staff engaging with customers and providing great customer service?

  Yes

  No

  N/A

• Less than 5 out of stocks total department including cases?

  Yes

  No

  N/A

• Weekly advertised specials are 100% compliant?

  Yes

  No

  N/A

Bakery Department

• All racks/bins/fixtures well merchandised and signed?

  Yes

  No

  N/A

• Displays/racks clean, neat and free of dirt & debris?

  Yes

  No

  N/A

• Random date-code checks and rotation of stock?

  Yes

  No

  N/A

• Do all products have shelf labels?

  Yes

  No

  N/A

• Back area of department clean, neat & tidy?

  Yes

  No

  N/A

• Are all staff engaging with customers and providing great customer service?

  Yes

  No

  N/A

• Weekly advertised specials are 100% compliant?

  Yes

  No

  N/A

• Less than 5 out of stocks total department?

  Yes

  No

  N/A

Deli Department

• Hot Food, deli case, deli prep and chicken warmer area clean, tidy and appealing?

  Yes

  No

  N/A

• Displays/racks clean, neat and free of dirt & debris?

  Yes

  No

  N/A

• Are all staff engaging with customers and providing great customer service?

  Yes

  No

  N/A

• Are all items clearly labelled and with correct country of origin?

  Yes

  No

  N/A

• BBQ Chicken available for purchase?

  Yes

  No

  N/A

• Back area of department clean, neat & tidy?

  Yes

  No

  N/A

• Weekly advertised specials are 100% compliant?

  Yes

  No

  N/A

• All fixtures and cases well merchandised and signed?

  Yes

  No

  N/A

• Less than 5 out of stocks total department?

  Yes

  No

  N/A

Meat/Seafood Department

• Weekly advertised specials are 100% compliant?

  Yes

  No

  N/A

• Displays/racks clean, neat and free of dirt & debris?

  Yes

  No

  N/A

• Are all items clearly labelled and with correct country of origin?

  Yes

  No

  N/A

• Are all fixtures, coolers and cases well merchandised and signed?

  Yes

  No

  N/A

• Back area of department clean, neat and tidy?

  Yes

  No

  N/A

• Are all staff engaging with customers and providing great customer service?

  Yes

  No

  N/A

• Less than 5 out of stocks total department?

  Yes

  No

  N/A

Dairy

• Dairy areas neat, clean and tidy including glass doors & cases?

  Yes

  No

  N/A

• Do all products have SELs?

  Yes

  No

  N/A

• Back area of department clean, neat & tidy?

  Yes

  No

  N/A

• Aisles are free of clutter and floor displays?

  Yes

  No

  N/A

• Are all staff engaging with customers and providing great customer service?

  Yes

  No

  N/A

• 5 randomly chosen dairy catalogue advertised lines are available?

  Yes

  No

  N/A

• Less than 20 out of stocks total department?

  Yes

  No

  N/A

• Are all fixtures, coolers, and cases well merchandised & signed?

  Yes

  No

  N/A

Frozen

• Frozen areas neat, clean and tidy including glass doors & cases?

  Yes

  No

  N/A

• Do all products have SELs?

  Yes

  No

  N/A

• Back area of department clean, neat & tidy?

  Yes

  No

  N/A

• Aisles are free of clutter and floor displays?

  Yes

  No

  N/A

• Less than 20 out of stocks total department?

  Yes

  No

  N/A

• 5 randomly chosen frozen catalogue advertised lines are available?

  Yes

  No

  N/A

• Are all fixtures, coolers and cases well merchandised and signed?

  Yes

  No

  N/A

• No Ice build up in the frozen sections?

  Yes

  No

  N/A

Grocery/GM

• Display/Racks clean, neat and free of debris?

  Yes

  No

  N/A

• Proper process for removing stock from capping?

  Yes

  No

  N/A

• Ends and displays well merchandised and signed correctly?

  Yes

  No

  N/A

• Recovery process in place daily and being used?

  Yes

  No

  N/A

• All product is removed from the bottom of racking/gondolas?

  Yes

  No

  N/A

• Weekly advertised specials are 100% compliant?

  Yes

  No

  N/A

• Shelf edge stripping 100% throughout the department?

  Yes

  No

  N/A

• Less than 100 out of stocks total Grocery/GM department?

  Yes

  No

  N/A

• Department is free of clutter and extra floor stands?

  Yes

  No

  N/A

Ticketing

• All cigarette prices up to date? (Randomly check 5 items)

  Yes

  No

  N/A

• Weekly price changes have been completed? (Randomly check 20 items with scanner)

  Yes

  No

  N/A

• All Community CO wobblers in place on new range?

  Yes

  No

  N/A

General Areas

• Has competitor pricing been reviewed for top staple consumer items? (Eggs, Milk, Bananas, Bread, etc)

  Yes

  No

  N/A

• All lights on the ceiling working 100%.

  Yes

  No

  N/A

• Providing great customer service standards?

  Yes

  No

  N/A

• No current outstanding staff vacancies/gaps?

  Yes

  No

  N/A

• Food and Safety standards current and being used across all departments?

  Yes

  No

  N/A

• Store employees are following the IGA dress code policy? (a neat uniform & name badge in place)

  Yes

  No

  N/A

• Store Floor is in good condition & polished and/or clean?

  Yes

  No

  N/A

• Ceiling is free of non-official hanging debris and clean?

  Yes

  No

  N/A

• Has latest Customer Insight Survey been reviewed?

  Yes

  No

  N/A

• The Store has NO negative customer feedback on-line? (Refer Products Review.com)

  Yes

  No

  N/A

• Smiling & Happy Employees?

  Yes

  No

  N/A