BBBY MA Store Morning Walks (April 2016)

• Client / Site

• Conducted on

  Date

• Prepared by

• Personnel

Front End Observations

• Observe FE during your visit and respond to the questions below.

• Did cashier follow all procedures during the sale? (F2, offer add-on, follow CASHIER)

  Yes

  No

  N/A

• Observe at least one refund during your visit.

• Did cashier offer an exchange?

  Yes

  No

  N/A

• Did cashier practice LEAD when questioning the reason for the return?

  Yes

  No

  N/A

• Did cashier check the contents of the returned item/s?

  Yes

  No

  N/A

Bathrooms

• Inspect all bathrooms during your visit.

• Are the floors clean?

  Yes

  No

  N/A

• Are the walls clean around toilet/urinal?

  Yes

  No

  N/A

• Are the counters and sinks clean and/or dry?

  Yes

  No

  N/A

• Is the bathroom stocked well? (Toilet paper, paper towels, soap)

  Yes

  No

  N/A

• Are the bathroom doors clean inside and outside?

  Yes

  No

  N/A

• Are the bathrooms in good, working order(no leaking sinks/toilets, broken soap pumps, towel dispenser is working properly,etc)

  Yes

  No

  N/A

Sales Floor

• Walk the bed skirt sections for the following issues.

• Are the section set properly and signed?

  Yes

  No

  N/A

• Are the sections sized properly?

  Yes

  No

  N/A

• Verify the the new Wamsutta collection is set, showing both 15" and 18" skirts.

  Yes

  No

  N/A