Title Page
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Restaurant Number
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Conducted on
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Prepared by
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Staff On Duty
First Contact - Deciding to come
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Building signage clear and visible from 200m each way, in good repair (lights on)?
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Does restaurant have new logo signage?
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Banners tightly hung, not sagging, in good repair, ropes tied off?
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Gardencarpark free of weeds/rubbish/cigarette butts?
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Outdoor seating area inviting and free of litter, with approved furniture?
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Rubbish bins clean and usable, not over flowing?
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Building exterior in good condition e.g. paint not faded/peeling/damaged?
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Windows and window frames clean and free of marks?
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Hours of operation displayed and correct?
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Social distancing signage current and accurate?
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Front door glass free of finger prints/marks?
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POP up to date, correctly hung, straight, free from bubbles/creases?
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No more than 2 window clings and a maximum of 3 door decals, two promotional and one listing business hours?
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Street sign in good condition, current messaging, sides attached tightly?
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Subsavers Value message on display?
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Is the restaurant Fresh Forward décor? (If not note remodel due date)
Landing Zone - Deciding to stay
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Welcomed/acknowledged within 3 seconds of entry?
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Does the restaurant feel welcoming?
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Restaurant smells good?
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Restaurant looks clean and free from clutter?
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Staff look professional, full uniform (name badge, hat, apron, correct pants and shoes), well groomed, hair neatly restrained?
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Bright lighting, all lights working, LED lighting in place?
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Air temperature comfortable?
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Music appropriate, subway radio playing?
The Decider - What to order
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Correct menu panels and POP displayed?
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No more than 2 counter cards / menu hangers?
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Drinks fridge clearly visible, full and appealing?
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Is the bread cabinet correctly displayed with 5 bread per tray, flat and single stacked, bread looks good?
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Does the food in the baine look fresh and appealing, products correctly prepared and displayed, no mess around pans or on sandwich boards?
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Counter glass clean?
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Sandwich boards look clean and white?
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Are sandwich unit clings in good condition and correctly placed?
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Back bench and POS area clean and free of clutter?
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Can you see back of house messages from guest viewpoint?
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Subcards on display in stand?
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3PD materials on display, tablets appear clean?
The Main Event - Have it created your way
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At the counter did the staff smile at guest and make them feel welcome?
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Were all breads available?
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Were all fillings available?
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Did staff repeat back guest order instructions?
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Did staff offer guest a footlong?
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When toasting, did staff engage guest in conversation?
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Staff treated food with respect “like a masterpiece”?
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Was guest offered add-ons? (cheese, bacon, avocado)
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Was guest asked for a final approval of product?
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Cookie display full and tempting?
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Offered guest a drink and/or cookie?
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Did the staff prioritise in restaurant guests?
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Was guest asked to scan a Subcard and review rewards, or download the App?
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Staff know how to do gift/reward transaction?
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Was guest given a receipt & asked to do a survey?
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Was guest thanked?
Food Safety
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Are all items in Sandwich Bain with date range?
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Are all items in Sandwich Bain with temperature range?
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Are all Cool Room items within date range?
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Do all items look clean and presentable
Cold Room
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Are all items within date range in Cold Room
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Are all items clean and off the floor in Cold Room
Freezer Room
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Are all items clean and off the floor in Freezer Room
Equipment
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Are all items of equipment clean?
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Are all items of equipment in working order?
Other
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Is there any other issues that need to be rectified or noted?
