BEACON COMPLIANCE MANAGER AUDIT - Beacon Bingo - August 17

• Compliance Manager Audit Checklist - Beacon Bingo

• Conducted on

  Date

• Conducted by

• Venue General Manager Name

• Venue Number

• Venue Name

• Staff present on day of visit

Legal/Notices

• Was a No Smoking sign clearly displayed at the entrance, in a window or door?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Was the Liquor License on display with correct details

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Was the correct U18 sign displayed on the entrance door or window?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Was the correct Think 25 signage on display in the venue?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Were Gamcare and Citizen Card leaflets available? (Including Toilets)

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Was the premises licence correct and on display? Name, Operator, HQ?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Was the premises licence Bingo?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Has the Venue got a copy of the latest Public liability insurance certificate on public display,

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Are machine ratios correct and consistent with displayed certificate?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Is the Delegation of authority notice on display?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Are the Complaints & Disputes leaflets available? (stored in office or compliance folder)

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

Team Presentation

• Were all staff wearing a name badge?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Were all staff wearing the current Think 25 badges?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Were all staff wearing the correct company uniform?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Are all staff carrying a person attack alarm on the shop floor, if applicable?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Has the Venue tested Mobile Panic Alarms each month and completed details on MPA form?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

Bingo

• Was bingo material displayed in the venue?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Were the correct rules/charges to play notices on display?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Are all shutter boards clean and in working order and numbers visible?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

Control & Compliance

• Do all machines have correct signage displayed? B3, Cat C or D, Over 18's, Gamble Responsibly, % Payout.

  Yes

  No

  N/A

• Recommendation/Action

• Add media

  Media

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Is the CCTV on, working and correct within +/- 5 minutes of GMT?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Do the staff know where the Accident Book and First Aid Box are adequately stocked and in date?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Do the members of staff know where the Compliance & Social Responsibility folder is?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Are the contents of the folder complete and up to date?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Has the Venue completed the Attempts by Children and Young Persons to Enter any Cashino Gaming Premises? LOG A

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• How many Attempts by Children and Young Persons been logged in the last 6 months?

• Has the Venue completed Customer Interaction? LOG B

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• How many Customer Interactions have been logged in the last 6 months?

• Has the venue completed Customer Complaints and Disputes? LOG C

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• How many Customer Complaints and Disputes been logged in the last 6 months?

• Has the Venue completed Customer Incidents Requiring Police Assistance? LOG D

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• How many incidents have been logged in the last 6 months?

• How many incidents have been logged in the last 6 months which required Police Assistance?

• Has the Venue completed the Self Exclusion? LOG E (up to 5th April 2016)

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Are (old style) self exclusion forms up to date on the self exclusion paper log E? (up to 5th April 2016)

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• How many self exclusion request forms have been completed since 6th April 2016 when the regulations changed?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Has the BA self exclusion request form been uploaded to the Bingo Association website / maxim for each customer and included on Log E?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Has the Venue completed Incidences Relating to Aggressive Customers and Alcohol? LOG F

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• How many incidents have been logged in the last 6 months Relating to Aggressive Customers and Alcohol?

• Were the police called to resolve Aggressive Customers and Alcohol?

  YES

  NO

• How many times have the police been called?

• Total number of employees at the venue?

• Has the venue completed the training log for 6 monthly Upskill staff training ? LOG G

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Have all current employees completed Upskill Compliance training?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Has Upskill Compliance training expired for any current employees?

  YES

  NO

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Has the venue completed any Money Laundering Incident Reports?

  YES

  NO

  N/A

• How many Money Laundering Incident Reports have been completed in the last 6 months?

• Have all Money Laundering Incident Reports been returned promptly to MK as a matter of urgency?

  Yes

  No

  N/A

• Has the site received a visit from the Gambling Commission/Local Authority/Police in the last 6 months?

  YES

  NO

  N/A

• Please state the dates of visits and which governing bodies

• Is the report available in the Compliance folder?

  Yes

  No

  N/A

• Have any issues (if any) been resolved and by whom?

• Has all Premises Logs been signed by the Venue Manager responsible for Compliance in the last Month?

  Yes

  No

  N/A

• When was the last date the Premises Logs were signed by the Venue Manager?

  Date

• As Compliance Manager, was I asked to produce ID and sign the visitors book?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

Compliance Training Questions

• Were staff able to explain the company complaints procedure? [ADR] [IBAS]

  Yes

  No

  N/A

• Were staff able to explain procedures for Money Laundering [POCA]

  Yes

  No

  N/A

• Were staff able to explain the 3 Licencing Objectives [Gambling Act 2005]

  Yes

  No

  N/A

• Were staff able to explain which stickers/decals are required on machines (AWP's) by Law?

  Yes

  No

  N/A

• Were staff able to explain what proof of age documents are acceptable?.

  Yes

  No

  N/A

• Were staff able to explain what happens if an underage person actually plays the machines?

  Yes

  No

  N/A

• Were staff able to explain the procedures for identifying and dealing with vulnerable people?

  Yes

  No

  N/A

• Were staff able to explain what to do if someone is acting suspiciously?

  Yes

  No

  N/A

• Open Question

  Yes

  No

  N/A

Local Area Risk Assesment

• Has the Local Area Risk Assessment been reviewed on this visit?

  Reviewed

  Not Reviewed

Additional Points / Other Recommendations or Actions

• Additional points raised by Compliance Manager

• Would you like to add a Recommendation/Action?

  YES

  NO

• Point 1

• Please state the names of who's responsibility it is.

• Please enter action date or deadline date.

  Date

• Would you like to add a Recommendation/Action?

  YES

  NO

• Point 2

• Please state the names of who's responsibility it is.

• Please enter action date or deadline date.

  Date

• Would you like to add a Recommendation/Action?

  YES

  NO

• Point 3

• Please state the names of who's responsibility it is.

• Please enter action date or deadline date.

  Date

• Would you like to add a Recommendation/Action?

  YES

  NO

• Point 4

• Please state the names of who's responsibility it is.

• Please enter action date or deadline date.

  Date

• Would you like to add a Recommendation/Action?

  YES

  NO

• Point 5

• Please state the names of who's responsibility it is.

• Please enter action date or deadline date.

  Date

• Would you like to add a Recommendation/Action?

  YES

  NO

• Point 6

• Please state the names of who's responsibility it is.

• Please enter action date or deadline date.

  Date

• Would you like to add a Recommendation/Action?

  YES

  NO

• Point 7

• Please state the names of who's responsibility it is.

• Please enter action date or deadline date.

  Date

• Add media

  Media

• Add media

  Media

• Add media

  Media

• Add media

  Media

• Add media

  Media

• Completed by

• Signature

  Sign

• Select date

  Date