BEACON COMPLIANCE MANAGERS AUDIT - Beacon Bingo - July 2018 — Mon 10:41am

• Compliance Manager Audit Checklist - Beacon Bingo

• Conducted on

  Date

• Conducted by

• Venue General Manager Name

• Venue Number

• Venue Name

• Staff present on day of visit

• Previous Audit Date

  Date

• Previous Audit Score

Legal Notices / Signage / Licences

• Was a No Smoking sign clearly displayed at the entrance, in a window or door?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Was the correct U18 sign displayed on the entrance door or window?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Was the correct Think 25 signage on display in the venue?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Was the Liquor License on display with correct details

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Was the premises licence correct and on display? Name, Operator, HQ?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Was the premises licence Bingo?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Was the venues Bingo Association certificate on display and correct date displayed?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Has the Venue got a copy of the latest Public liability insurance certificate on public display,

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Were Gamcare and Citizen Card leaflets available? (Including all Machine Areas and Toilets)

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Is the Delegation of authority notice on display?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Are the Complaints & Disputes leaflets available? [ Stored in office or compliance folder ]

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

Team Presentation

• Were all staff wearing a name badge?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Were all staff wearing the current Think 25 badges?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Were all staff wearing the correct company uniform?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Are all staff carrying a person attack alarm on the shop floor, if applicable?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Has the Venue tested Mobile Panic Alarms each month and completed details on MPA form?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

Bingo

• Were the correct rules/charges to play notices on display? [ Video Screen or Frame on Book-sales and BET sales ]

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Are all shutter boards clean and in working order and numbers visible?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

Control & Compliance

• Are machine ratios correct and consistent with displayed certificate? : [ Check B3 numbers against live BETs ]

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Do all machines have correct signage displayed on them? Category, Machine % , Over 18 sign and Gamcare Information?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Do the staff know where the Accident Book and First Aid Boxes are including Burns Kit?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Are the First Aid Boxes adequately stocked and contents In date?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Do the members of staff know where the Compliance & Social Responsibility folder is?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Are the contents of the folder complete and up to date?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Has the Venue completed the Attempts by Children and Young Persons to Enter LOG A?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• How many Attempts by Children and Young Persons been logged in the last 6 months?

• Has the Venue completed Customer Interaction and Problem Gambling? LOG B1

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• How many Customer Interactions and Problem Gambling Issues have been logged in the last 6 months?

• How many entries in Log B1 relate to incidents other than Interaction or Problem Gambling.

• Is there a log in the compliance folder for Customer Complaints and Disputes? LOG C

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• How many Customer Complaints and Disputes been logged in the last 6 months?

• Has the Venue completed Customer Incidents Requiring Police Assistance? LOG D

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• How many incidents have been logged in the last 6 months?

• How many incidents have been logged in the last 6 months which required Police Assistance?

• Has the Venue completed the Self Exclusion? LOG E [Old style paper Self Exclusion ]

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Are self exclusion forms up to date on the self exclusion log? (up to 5th April 2016)

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Has the B.A Self Exclusion request form been uploaded to the Bingo Association website/maxim for each customer and included on Log E?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Has the Venue completed Incidences Relating to Aggressive Customers and Alcohol? LOG F

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• How many incidents have been logged in the last 6 months Relating to Aggressive Customers and Alcohol?

• Were the police called to resolve Aggressive Customers and Alcohol?

  Yes

  No

  N/A

• How many times have the police been called?

• Has the venue available the log for Staff Training? LOG G [ Spreadsheet or Paper ]?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Have all current employees completed Up-skill Compliance training?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Has all Safeguarding Upskill Training been completed?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Has the venue completed any Money Laundering Incident Reports?

  No Reports Completed

  Report Completed

• Have all Money Laundering Incident Reports been reported to the M.L.Officer [Byron Evans]

  Yes

  No

  N/A

• Has the site received a visit from the Gambling Commission/Local Authority/Police in the last 12 months?

  Visit Recorded

  No Visit Recorded

• Is the report available in the Compliance folder?

  YES

  NO

  N/A

• Has the Premises Logs sheet been signed by the Delegated Manager in the last Month?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

• Date Logs Last Signed and Checked by Delegated Manager.

  Date

• As Compliance Manager, was I asked to produce ID and sign the visitors book?

  Yes

  No

  N/A

• Recommendation/Action

• Please state the name of who's responsibility it is.

• Please select action date or deadline date.

  Date

Play Right App

• Does the Venue have Play-Right installed?

  Yes

  No

  N/A

• Did Play-Right Inform the venue by phone and did staff check breach on the tablet and conclude satisfactorily?

  Yes

  No

  N/A

Compliance Training Questions

• Were staff able to explain the Four stages of the company complaints procedure? [ADR] [IBAS]

  Yes

  No

  N/A

• Were staff able to explain procedures for Money Laundering [POCA]

  Yes

  No

  N/A

• Were staff able to explain the 3 Licencing Objectives [Gambling Act 2005]

  Yes

  No

  N/A

• Were staff able to explain which stickers/decals are required on machines (AWP's) by Law?

  Yes

  No

  N/A

• If your Venue has BET Tablets or Bingo Plus explain why it is important to check these are fully working at all times?

  Yes

  No

  N/A

• If you think a person entering your venue looks under the age of 25, Name the Four acceptable proofs of Identity you would ask to see?

  Yes

  No

  N/A

• Were staff able to explain what happens if an underage person actually plays the machines?

  Yes

  No

  N/A

• Were staff able to explain the procedures for identifying and dealing with vulnerable people?

  Yes

  No

  N/A

• If you are approached by a customer for help with Problem Gambling you must record it where?

  Yes

  No

  N/A

• If an excluded customer enters the Venue and/or plays the machines whilst they are excluded what actions would you take and where would you record the breach?

  Yes

  No

  N/A

• Were staff able to explain what to do if someone is acting suspiciously?

  Yes

  No

  N/A

• Where is your Bingo premises licence displayed?

  Yes

  No

  N/A

Local Gambling Risk Assessment

• Has venue Local Gambling Risk Assessment been reviewed on this visit?

  Yes

  No

  N/A

• Note any changes.

Additional Points or Actions / Reccomendations

• Would you like to add a Recommendation/Action?

  Yes

  No

  N/A

• Would you like to add a Recommendation/Action?

  Yes

  No

  N/A

Compliance Audit Sign Off

• Completed by

• Signature

  Sign

• Select date

  Date