Bedroom audit

• Room name

• Conducted on

  Date

Entrance Area

• Is the guest room door outside and inside, frame and numbers clean and in good condition?

  Yes

  No

  N/A

• Is the DND sign on the door handle with the Do Not Disturb facing the guest?

  Yes

  No

  N/A

• Is the door closure and hinges free from dust and closing properly (not slamming)?

  Yes

  No

  N/A

• Is the air vent clean and dust free?

  Yes

  No

  N/A

• Are the light switches by the door in the correct position?

  Yes

  No

  N/A

• Is the air con set to the correct temperature 20C?

  Yes

  No

  N/A

Bathroom Brand Standard Presentation

• Is the hot water signage on all hot taps?

  Yes

  No

  N/A

• Is there a stay of the rails sticker on the towel rail?

  Yes

  No

  N/A

• Is there one vanity kit and on shower cap presented to brand standard in the flannel?

  Yes

  No

  N/A

• Are there two Picardie glasses on two clean black coasters?

  Yes

  No

  N/A

• Is there a chrome tissue box, clean and presented to brand standard?

  Yes

  No

  N/A

• Is the hand soap full, label facing towards the guest and dispenser working?

  Yes

  No

  N/A

• Is the Shampoo and Shower gel full, label facing towards the guest and dispenser working?

  Yes

  No

  N/A

• Is the toilet roll on the toilet roll holder and folded into a point?

  Yes

  No

  N/A

• Is there a spare toilet roll with the correct brand standard fold?

  Yes

  No

  N/A

• Is there a Freda holder and the pouch near the toilet roll holder?

  Yes

  No

  N/A

• Is there a rubber bath mat in the shower and/or bath presented to brand standard?

  Yes

  No

  N/A

• Are the towels folded and presented to brand standard - bath, hand and mat?

  Yes

  No

  N/A

• Has the bin got a white bin liner and presented to brand standard?

  Yes

  No

  N/A

Bathroom Cleanliness

• Is the bathroom door clean and free from marks on both sides?

  Yes

  No

  N/A

• Does the bathroom smell neutral?

  Yes

  No

  N/A

• Is the mirrors clean and free from smears?

  Yes

  No

  N/A

• Are the tiles clean and free from dirt?

  Yes

  No

  N/A

• Is the vanity unit clean and free from dust and dirt?

  Yes

  No

  N/A

• Is the sink clean with polished taps?

  Yes

  No

  N/A

• Is under the sink pipework and shelves clean and free from dust and dirt?

  Yes

  No

  N/A

• Is the shower area clean, free from marks and hairs?

  Yes

  No

  N/A

• Is the shower fixtures clean and polished?

  Yes

  No

  N/A

• Is the soap tray clean?

  Yes

  No

  N/A

• Is the glass screen clean and free from marks and smears?

  Yes

  No

  N/A

• Is the bath clean and free from hair or body fat including the anti slip spots

  Yes

  No

  N/A

• Is the toilet clean inside and out?

  Yes

  No

  N/A

• Are the toilet roll holders clean and polished?

  Yes

  No

  N/A

• Is the bathroom bin clean?

  Yes

  No

  N/A

• Is the air vent clean and dust free?

  Yes

  No

  N/A

• Are the walls clean and free from marks?

  Yes

  No

  N/A

• Are the skirting boards clean and dust free?

  Yes

  No

  N/A

• Is the floor clean?

  Yes

  No

  N/A

Bedroom Brand Standard Presentation

• Is the desk area presented with the guest info sheet in a black frame and the room service menu in the middle of the desk with he image facing upwards and the menu underneath?

  Yes

  No

  N/A

• Is the bin under the desk with the bin closest to the door?

  Yes

  No

  N/A

• Does the bin have a white bin liner and presented to brand standard?

  Yes

  No

  N/A

• Does the wardrobe have 4 skirt coat hangers, 4 normal coat hangers and 2 black or cream padded hangers displayed to brand standard?

  Yes

  No

  N/A

• Is there a brand standard iron, water jug and board in the wardrobe?

  Yes

  No

  N/A

• Is there a clean branded paper laundry bag in the wardrobe folded to brand standard with a charge list?

  Yes

  No

  N/A

• Is there a brand standard hair dryer neatly in a clean hair dryer bag?

  Yes

  No

  N/A

• Is there a laptop safe, open and clean?

  Yes

  No

  N/A

• Is there a mini fridge, clean with no build up of ice?

  Yes

  No

  N/A

• Is there a tea and coffee tray set to brand standard - 2 St Michel Biscuits, 2 coffee sachets, 2 decaf coffee sachets, 4 English breakfast tea, 2 mint tea, 2 fruit tea, 6 milk jiggers, 2 hot chocolate, 4 white sugar, 4 brown sugar, 4 sweetener

  Yes

  No

  N/A

• Is there 2 clean white brand standard mugs and 2 Harley teaspoons displayed to brand standard on two clean black coasters?

  Yes

  No

  N/A

• Is there a clean brand standard kettle?

  Yes

  No

  N/A

• Are there two multi use glasses and 2 brand standard champagne flutes on 4 clean black coasters in the wardrobe with a bottle opener?

  Yes

  No

  N/A

• Are there two multi use glasses on 2 clean black coasters, one on each bedside table with a bottle of still water in line?

  Yes

  No

  N/A

• Is the telephone presented with the cord wrapped around, clean with a remote control underneath?

  Yes

  No

  N/A

• Is there a no smoking sign under the TV?

  Yes

  No

  N/A

• Is there a clean breakfast card on the corner of the bed closest to the door?

  Yes

  No

  N/A

Bedroom Cleanliness

• is the wardrobe clean inside and out?

  Yes

  No

  N/A

• Is the safe and fridge clean?

  Yes

  No

  N/A

• Are the bedside units clean and dust free including sides and back?

  Yes

  No

  N/A

• Is the headboard clean and dust free?

  Yes

  No

  N/A

• Are the bedside lights clean and working?

  Yes

  No

  N/A

• Is the desk area clean and dust free?

  Yes

  No

  N/A

• Are the chairs clean, free from debris and hairs?

  Yes

  No

  N/A

• Is the lamp clean, dust free and working?

  Yes

  No

  N/A

• Is the iron and board clean and empty?

  Yes

  No

  N/A

• Are the windows clean with no smears or grease marks?

  Yes

  No

  N/A

• Is the window sill clean?

  Yes

  No

  N/A

• Are the curtains, blinds and voiles clean and dust free?

  Yes

  No

  N/A

• Are the mirrors clean and dust free?

  Yes

  No

  N/A

• Is the tea tray clean?

  Yes

  No

  N/A

• Is the telephone clean and dust free?

  Yes

  No

  N/A

• Are the skirting boards clean and dust free?

  Yes

  No

  N/A

• Are all fabrics, carpets and

  Yes

  No

  N/A

• Is the paint work clean and free from marks?

  Yes

  No

  N/A

• Is the carpet clean and mark free?

  Yes

  No

  N/A

Bed Presentation

• 4 Clean pillows laid flat or 2 propped up (day of week dependant)

  Yes

  No

  N/A

• Is there a pillow protector on all pillows?

  Yes

  No

  N/A

• Is there a brand standard mattress encapsulator & protector on the bed?

  Yes

  No

  N/A

• Is the bedding clean with no rips, marks or tears?

  Yes

  No

  N/A

• Are the cushions & throw clean and stain free?

  Yes

  No

  N/A

• Is under the bed clean?

  Yes

  No

  N/A

Deluxe Room Only

• Is the Nespresso machine clean and set up to brand standard?

  Yes

  No

  N/A

• Are there two clean espresso cups, saucers and teaspoons?

  Yes

  No

  N/A

• Are there 1 purple, 1 green, 1 gold and 1 purple & red capsules in the Nespresso presentation box with branded explanation card?

  Yes

  No

  N/A

• Are the Lindt chocolates next to the Nespresso box with the allergen tent card?

  Yes

  No

  N/A

• Is there 2 Bathrobes and 2 Slippers hung on the padded hangers in the wardrobe and folded to brand standard?

  Yes

  No

  N/A

• Is there a L'Occitane body lotion next to the sink, furthest away from the tap?

  Yes

  No

  N/A

• Is there a fizz cube in the bathroom presented to brand standard?

  Yes

  No

  N/A

Suites Only

• Is there a mini fridge and minbar items presented to standard?

  Yes

  No

  N/A

• Is there a loafer in the bathroom?

  Yes

  No

  N/A

• Is there a shoe mitt in the wardrobe?

  Yes

  No

  N/A

• Is there a Hand Cream and Lip Balm in a L'Occitane Bag on the bedside table?

  Yes

  No

  N/A

• Sleep Spray - Signature Suites Only, on the bedside table?

  Yes

  No

  N/A

Overall Experience

• Please rate your guest experience throughout your visit

  Select 10 9 8 7 6 5 4 3 2 1

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1

• What was the most positive aspect of your experience?

• What could be improved for next time?