Birds Eye View Visits

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

First Impressions

• Photo of the outside of the restaurant on arrival (before entering)

  Media

Hosting

• Were you greeted swiftly on entry to the restaurant

  Select within 0-30 seconds within 30-60 seconds over 60 seconds before greeting

  • within 0-30 seconds
  • within 30-60 seconds
  • over 60 seconds before greeting

• If you had to wait for a table did you feel looked after and why

  Yes

  No

  N/A

• Did the host recommend anything?

  Yes

  No

  N/A

• Was the table clean, have dessert menus and salt pots (with salt in them)

  Yes

  No

  N/A

• How are you feeling?

  customer feeling

Ordering

• Were you up sold or recommended anything?

  Yes

  No

  N/A

• Was the order repeated?

  Yes

  No

  N/A

• Was the order accurate?

  Yes

  No

  N/A

• Were you asked about a Nando's loyalty card?

  Yes

  No

  N/A

• How are you feeling?

  customer feeling

Food

• Was the food fresh and tasty?

• Mains

  Yes

  No

  N/A

• Sides

  Yes

  No

  N/A

• Drinks

  Yes

  No

  N/A

• Was it to standard?

  Yes

  No

  N/A

• Photo of your meal

  Media

• Did it all arrive at the same time?

  Yes

  No

  N/A

• Was it within 12/15mins?

  Yes

  No

  N/A

• Did the server tell you what the food was on delivery?

  Yes

  No

  N/A

• How do you feel?

  customer feeling

Check back

• Was it at the right time?

  Yes

  No

  N/A

• Open ended questioning used? For example "how are your meals"

  Yes

  No

  N/A

• How do you feel?

  customer feeling

Goodbye

• Was the table cleared before leaving?

  Yes

  No

  N/A

• Did someone say goodbye?

  Yes

  No

  N/A

• How do you feel?

  customer feeling

Exceptional service

• Did you experience any exceptional service or witness it given to other guests? If so what was it?

  Select Yes I did witness or experience something exceptional Nothing today

  • Yes I did witness or experience something exceptional
  • Nothing today

• If yes what?