VILLAGE OPS - Management - Village Scope Audit

Title Page

INFORMATION

(a) The Contractor must appoint a senior manager as Accommodation Manager. The Accommodation Manager will be responsible for the operation of the AV. The Accommodation Manager must be totally conversant with the terms and conditions of the Contract and must have the necessary authority at all times to manage and administer the Contract on behalf of the Contractor.
(b) In the event of the Accommodation Manager being unavailable, the Contractor’s Representative must notify the Company’s Representative of the name and contact details of a nominated representative as acting Accommodation Manager, who must be authorised to ensure effective management of the Contract at all times whilst the Accommodation Manager is not available.
(c) The Accommodation Manager (or nominated representative) must be available on Site at all times. No disruption to management functions are permitted to occur due to R & R rostering or other absenteeism.
(d) The Accommodation Manager or nominated representative must be available twenty-four hours a day, 365 days a year and notices to this effect must be prominently displayed throughout the AV.
(e) The Contractor must submit Resumes for all Key Personnel to the Company’s Representative for approval prior to appointment.
(f) The Contractor must agree with the Company’s Representative the number of rooms required for the Contractor’s key personnel from time to time.

(a) provide experienced supervisory staff and competent qualified personnel in all positions at the AV and supply all the “tools of trade” necessary to carry out the specified; Services.
(b) ensure that all chefs, cooks and other trade and professional personnel are fully trade-qualified. The Contractor must ensure that personnel of all other classification are qualified and competent for the areas of their responsibilities;
(c) provide a manning scale based on the number of residents in the AV;
(d) ensure that all the Contractor’s employees observe a high standard of personal hygiene and presentation and that they are not under the influence of alcohol or narcotics during working hours;
(e)maintain an effective drug and alcohol policy for the duration of the Contract which must include the provision of facilities for random testing; and
(f) ensure that all of the Contractor’s employees behave in a responsible manner at all times on Site.

(a) The Contractor is responsible for the initial response and follow-up of all AV emergencies.
(b) The Contractor’s employees must be appropriately trained in emergency procedures and fire-fighting methods with ongoing training to ensure that a competent skill level is achieved and maintained. Training records in respect of all forms of safety, emergency procedure and fire-fighting methods must be maintained and made available to Company’s Representative upon request.
(c) The Contractor must develop and document a training programme and provide a copy of this document to Company’s Representative along with quarterly progress reports on such training.
(d) The Contractor’s emergency procedures and training programmes, where applicable, must comply with the Contractor’s submitted and approved Site Safety Management Plan.
(e) The Contractor must train all Contractor personnel and conduct periodic drills in the procedures of emergency and fire control.

(a) The Contractor must manage the maintenance and repair, by way of notification to the Company Representative, of all fire hose reels, hydrants and extinguishers installed within the AV in efficient working order as per manufacturers’ instructions. Records must be kept of all inspections and any maintenance work carried out. All costs associated with maintenance and repair of the fire prevention equipment will borne by the Company.
(b) The Contractor must instruct all Contractor’s personnel in the proper use and maintenance of fire fighting equipment and must ensure that the use of fire-fighting equipment is not abused by either staff or by AV residents. Levels of training and emergency response procedures must be detailed by the Contractor in the Contractor’s Safety Management Plan.
(c) The Contractor must formulate and implement a “fire plan procedure” for the AV. This procedure must be posted in each bedroom and Site facilities and must include, but not be limited to, the following:
i) the location of assembly areas in the event of fire;
ii) the procedures for raising an alarm;
iii) manning lists for extinguishers and hose reels; and
iv) the location of the nearest extinguisher and hose reels.

(a) The Contractor’s personnel at all times whilst performing the Services must be attired in Contractor-supplied uniforms. The Uniforms must include appropriate footwear, headwear, gloves and other personal protection equipment. All attire must be in accordance with the OH&S and Health (Food Hygiene) Regulations.
(b) All uniforms must be laundered and pressed before use and maintained in a clean and tidy condition at all times.
(c) Uniforms must be of a design in accordance with industry standards and occupational health and safety requirements.