BOB Audit

• Reviewer Name

• Store #

• Conducted on

  Date

• Customer Engagement

  Cashier

  CSA/Bagger

• Cashier Name

Customer Engagement

• Go Big and Greet: Smile, Greet, and Make Eye Contact with Customer

  Yes

  No

  N/A

• Rush; Don't Crush: Engages customer conversations and avoids sidebar conversations

  Yes

  No

  N/A

• TTO: Thanks customer, Tells the savings, and Offers carryout

  Yes

  No

  N/A

BOB Execution

• Scan BOB: Ensure BOB is unloaded/ scanned first

  Yes

  No

  N/A

• Ensures BOB is stickered (one visible sticker facing outward)

  Yes

  No

  N/A

• 4 "Y's" are a Pass

  Pass

  Opportunity

• Comments:

• Amount of Potential Loss (if Missed): This is the estimated/rounded amount that was not scanned first. ($)

• Cashier Signature:

  Sign

• Customer Engagement

  Cashier

  CSA/Bagger

• CSA/Bagger Name

Customer Engagement

• Go Big and Greet: Smile, Greet, and Make Eye Contact with Customer

  Yes

  No

  N/A

• Bags and engages Customer in conversation and avoids sidebar conversations

  Yes

  No

  N/A

• THANK AND MOVE: Thanks customer and moves immediately

  Yes

  No

  N/A

BOB Execution

• Scan BOB: Ensure BOB is unloaded/ scanned first

  Yes

  No

  N/A

• Ensures BOB is stickered (one visible sticker facing outward)

  Yes

  No

  N/A

• 4 "Y's" are a Pass

  Pass

  Opportunity

• Comments:

• Amount of Potential Loss (if Missed): This is the estimated/rounded amount that was not scanned first. ($)

• CSA/Bagger Signature:

  Sign