BSA Staff Service Standards Audit

WARM WELCOME

• -15/5 RULE FOLLOWED<br>-PROPER GREETING OFFERED (GOOD MORNING, AFTERNOON, EVENING, WELCOME TO (MY) AREA?<br>-USED GUEST NAME IF POSSIBLE

  Yes

  No

  N/A

WOW AND DELIGHTED THE GUEST

• -AMBASSADOR WENT ABOVE AND BEYOND THE CALL OF DUTY?<br>-AMBASSADOR OFFERED UNEXPECTED "WOW" EXPERIENCE?

  Yes

  No

  N/A

ANTICIPATED GUEST NEEDS

• -AMBASSADOR ASKED QUESTIONS/USED CUES TO UNDERSTAND GUEST NEEDS?<br>-AMBASSADOR OFFERED SERVICES BASED ON GUEST NEEDS?

  Yes

  No

  N/A

OFFERED FURTHER ASSISTANCE

• -AMBASSADOR ASKED "IS THERE ANYTHING FURTHER I MAY ASSIST YOU WITH?

  Yes

  No

  N/A

OFFERED A FOND FAREWELL

• -IT HAS BEEN A PLEASURE SERVING YOU! THANK YOU FOR YOUR BUSINESS.

  Yes

  No

  N/A

• ADDITIONAL COMMENTS:

• AMBASSADOR NAME:

• AMBASSADOR'S DEPARTMENT:

• AUDITOR'S NAME:

• Select date

  Date