Budget Car & Truck Rental Quality Branch Audit

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Yard / Detailing Area

• Yard Parked Up All vehicles are parked properly and in the correct location (OOS, Dirty, Sale, Clean)

  Yes

  No

  N/A

• Yard & Garden free from rubbish and weeds

  Yes

  No

  N/A

• Smoking trays empty and all area free from cigarette butts. Staff smoking in designated areas.

  Yes

  No

  N/A

• Detailing area clean, tidy and organized.

  Yes

  No

  N/A

• Cleaning products stored correctly and labelled appropriately.

  Yes

  No

  N/A

• Material Safety Data Sheets are current not expired

  Yes

  No

  N/A

• Cleaning equipment in good condition and stored correctly

  Yes

  No

  N/A

• All additional equipment are in good condition and stored correctly<br>(baby seats, trolleys, moving packs etc...)

  Yes

  No

  N/A

Office / Counter Presentation

• Internal Office Appearance<br>including drawers, cupboards and storage are clean and tidy

  Yes

  No

  N/A

• Customer Visibility including computer monitors and benches are clean and tidy

  Yes

  No

  N/A

• Staff Amenities & Toilets including kitchen fridges clean and tidy and all rubbish removed

  Yes

  No

  N/A

• All carpets and lights are clean and in working order

  Yes

  No

  N/A

• Counter is free from objects including non-budget literature

  Yes

  No

  N/A

• Windows and glass doors are clean and free from marks

  Yes

  No

  N/A

Promotional Material

• Point of sale material is current including counter cards and posters

  Yes

  No

  N/A

• Vehicle banners are out and/or daily promotional material

  Yes

  No

  N/A

• Brochures displayed are current and in stock with sufficient numbers

  Yes

  No

  N/A

• Budget location and opening times signage current and in good condition

  Yes

  No

  N/A

Fleet

• Fleet Quality Audit 1

• Fleet Quality Audit 2

• Key tags used are legible and in good condition

  Yes

  No

  N/A

• Vehicle OOS tags being used

  Yes

  No

  N/A

Vehicle Signage

• Vehicle Signage 1

• Vehicle Signage 2

• Vehicle Signage 3

Quality Control Documents

• QCD completed correctly for Ready to Rent vehicles

  Yes

  No

  N/A

• QCD completed correctly for Check In vehicles

  Yes

  No

  N/A

Team Member Uniform

• All team members wearing uniform correctly and is in good condition (Shirts ironed, clean, scarves worn)

  Yes

  No

  N/A

• All team members wearing name badges

  Yes

  No

  N/A

• All team members wearing Staff ID badges

  Yes

  No

  N/A

• General appearance confirms to Budget standards

  Yes

  No

  N/A

Resources

• All wizard files neatly filed and in existence S1&S2, Damage, Manual RAs, Reports, Banking

  Yes

  No

  N/A

• Wizard Manual

  Yes

  No

  N/A

• Distance Book

  Yes

  No

  N/A

• 12 Steps to Success

  Yes

  No

  N/A

• Counter ERF & Fleet guides (passenger & commercial) in good condition

  Yes

  No

  N/A

Sales

• Number of sales leads submitted

• Mystery Call 1

• Mystery Call 2

  Yes

  No

  N/A

Occupational Health & Safety

• Office

  Yes

  No

  N/A

• Workshop

  Yes

  No

  N/A

Administration

• Incidental Complaint Log current

  Yes

  No

  N/A

• Camera available and photos taken correctly

  Yes

  No

  N/A

• Daily Checklists completed

  Yes

  No

  N/A

• No outstanding requests sitting in Wizard for more than 2 hours

  Yes

  No

  N/A

• Budget Service Proud Point Scores completed , at least 3 per week

  Yes

  No

  N/A

• Local maps or street directories available

  Yes

  No

  N/A

• No entries in missing km report

  Yes

  No

  N/A

• Lost property procedure in place and working correctly

  Yes

  No

  N/A

• Overdue Report - all actioned

  Yes

  No

  N/A

• Open Movement Report - all actioned

  Yes

  No

  N/A

• No partials outstanding

  Yes

  No

  N/A

• WRSBCEX report being completed

  Yes

  No

  N/A

• MCR completed correctly

  Yes

  No

  N/A

• Damage File completed correctly

  Yes

  No

  N/A

• Manual RAs accounted for

  Yes

  No

  N/A

• Archiving organised

  Yes

  No

  N/A