Title Page

  • Brand:

  • Business Name:

  • Bun Number:

  • Project Implementation Manager:

  • RBM Name:

  • GM Name:

  • FOH Trainer Name:

  • BOH Trainer Name:

  • Number of FOH team members trained:

  • Number of BOH team members trained:

  • Date and Time BRO started:

Team Attendance

  • Ensure the GM completes exact hours for the team each day on team plan. Fill in the Team attendance tracker at the end of everyday so we can track who may have missed various sessions and put suitable next steps in place. At the end of the week please upload a picture of the tracker.

Briefs

  • Run an effective Brief at the beginning of every day with the management team.This helps to maintain a focus and keeps everyone on the same page.​

    Briefs.PNG

Debriefs

    Training Plan Day
  • Training plan date

  • What sessions were covered today?

  • Recap Training Objectives - Have they been met? What did we miss?

  • Thinking about the focus areas from the Management team, how did the sessions today go?

  • What were the benefits of today's training?

  • Any concerns from today?

  • Were actions set in our brief this morning achieved?

  • Were any Superstars identified in todays training and why?

  • Are there any team that need extra support going forward?

  • Any Next Steps for tomorrow?

Open Day Debrief

  • You will need to conduct a final debrief on Open Day. This should include going over the contents of this document including any final next steps you will be leaving for the management team.(Final Next steps to be written in the last sections of this document) . (OPENINGS TEAM ONLY - also discuss Post Project Review)

Setup Day Checklist

Please check the following systems & equipment are working on set up day. Please check as early as possible & raise calls for anything not working immediately.

  • SWS is up to date and correct order pads are showing

  • Table management system is working (if applicable to brand)

  • Guest feedback link and the correct survey is loading

  • Tills and EFT's are working correctly

  • Aztec is up to the correct day

  • Website is live and showing correct dates for opening

  • IPads are working correctly

  • Tills and IPads are communicating with printers or screens

  • Prices on the till and all brand offers are depleting

  • Applicable dry run button is on the till and working (this won't show until open day)

  • New table plan has been completed

  • All team members have Dallas keys and EFT pin codes

  • All deliveries received and log any missing items

  • Diversey products are installed and working

  • Dishwasher is working

  • Glass washer is working

  • Coffee machine is working

  • Have all fixable items i.e. Blue roll holders, tab grabs etc. been installed

  • Company approved 3 and 7 Tread ladders on site and safely stored

  • Is the Order at Table App working? (brand specific)

  • All team have completed full building tour

General

Please ensure the following general items are checked and completed

  • Drink Training waste entered daily on till as local promo

  • Food Training waste entered daily on till as local promo

  • Are all FOH team in correct uniform as per Brand standard?

  • Are all BOH team in correct uniform as per Brand standard?

  • Have all Ops Issues been recorded in Ops Issues Doc FY23? (Openings Team ONLY)

SLRTO FOH (Safe Legal Ready to Open)

Please check the following Safe and Legal items, If any items are not complete please add these to your FOH next steps to ensure the GM knows what items are left to complete once the Business Opens

  • Cellar PPE station fully stocked - to include clean external visitors coat and hat

  • Premises License on display

  • Up to date price list on display

  • Weights and Measure poster on display

  • Cellar safety posters :- Deliveries, barrels stacking, gas cylinders, co2 alarm test

  • All Allergen service cycles posters are displayed

  • Challenge 21 poster on display (or Challenge 25 if in Scotland)

  • AHUS (Anti hold up stickers) Displayed

  • FOH Cleaning schedule explained and in use daily

  • Correct FOH Allergen guides available on tablet

  • Fire Evacuation Kit available for easy access.

  • Bar:- Line cleaning signs available for use

  • Has Elearning been checked and all team members notified of any outstanding items?

  • Fire Drill Test Complete

  • Fire Call point are numbered.

  • Management are aware how to find core fire information sheets.

  • Notice Board Complete as 'Per perfect notice board' guide

  • Diversey have installed, checked and all training complete

  • Management know how to find the COSHH Folder in outlook

  • Risk assessments are up to date.

  • Licensing Folder: Duty manager nomination form complete

  • Licensing Folder: Confirmation of licenses held form complete

  • Licensing Folder: Outlet specific Information complete

  • Team Files in place and all training signed off in each file

Complete for Business with Fuzzy Ed's Only

  • Occupancy monitoring tally sheet in use

  • 4 people trained in First Aid, one on duty either in the business or in Fuzzy’s at all times

  • All Fuzzy Ed’s specific risk assessments signed off (found in Fuzzy’s manual)

SLRTO BOH (Safe Legal Ready To Open)

Please check the following Safe and Legal items, If any items are not complete please add these to your BOH next steps to ensure the GM and KM knows what items are left to complete once Business Opens

  • PPE Stations fully stocked

  • Clean external visitor coat & hat

  • All safety stickers, Allergy service cycle poster and notices in place in the kitchen

  • List of all safety posters to be available to print off Frontline direct if missing . E.g. E bike poster

  • Minimum 3 temperature probes calibrated and recorded on PowerApps

  • Minimum 2 Scales Calibrated and one labeled raw recorded on PowerApps

  • Kitchen team have the correct cookbook downloaded for use.

  • Cook Matrices have been completed and available

  • BOH Cleaning schedule in explained and in use daily

  • Kitchen Due Diligence in use daily on tablet or back office

  • Two safety policies on site and signed by management team

  • RBM reminded in regards to completing an RBM Check within 2 weeks

  • Alto Sham training completed and signed on paper and Mable if applicable

  • Diversey have installed, checked and all training complete

  • 14 Allergen and allergen service cycle Posters Displayed

  • Has the correct Allergen Guide been downloaded to the tablet

Mable Exceptions

Please enter the number of compulsory ELearning exceptions from Mable on open day in the fields below

  • Any Outstanding - Health and Safety Declarations

  • Any Outstanding - Food Safety Declarations

  • Any Outstanding - Tip Declarations

  • Any Outstanding - Licensing Law: Your responsibilities for serving alcohol

  • Any Outstanding - Underage Gaming if applicable to business

  • Any Outstanding - Food Safety Level 2

  • Any Outstanding - Fire Health and Safety Level 2

  • Any Outstanding - M&B and Me

  • Any Outstanding - Art of Service and Selling

  • Any Outstanding - The Guest Experience

  • Any Outstanding - Kitchen Beyond the Pass

  • Add a picture of your outstanding ELearning report

FOH Next Steps

Enter any next steps you have for the GM and Team to complete once open

  • Thinking about the focus and outcome of training agreed on the Teams call, what next steps need to be completed to ensure the site hits the targets. Refer to specific supporting material left with GM and Site.

  • Training Next Steps
  • What is the next step?

  • Who is to complete next step -

  • When is next step to be completed by?

  • Other Next Steps
  • Other next steps; these should be focused around People, Practices, Profits and Guests

  • What is the next step?

  • Who is to complete next step-

  • When is next step to be completed by?

BOH Next Steps

Enter any next steps you have for the GM and Team to complete once open

  • Thinking about the focus and outcome of training agreed on the Teams call, what next steps need to be completed to ensure the site hits the targets. Refer to specific supporting material left with GM and Site.

  • Training Next Steps
  • What is the next step?

  • Who is to complete the next step?

  • When is the next step to be completed by?

  • Other Next Steps
  • These should be focused around People, Practices, Profits and Guests

  • What is the next step?

  • Who is to complete the next step?

  • When is the next step to be completed by?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.