Caffe Nero Audit

• Store

• Store Manager

• Supervisor in Charge

• Date

  Date

• Auditor

• Parking space cleanliness

  Good

  Fair

  Poor

  N/A

• Where the tables and chairs arranged correctly?

  Good

  Fair

  Poor

  N/A

• Is the floor mopped and clean?

  Good

  Fair

  Poor

  N/A

• Are chairs/tables/cushions in good condition? (not damaged)

  Good

  Fair

  Poor

  N/A

• Umbrella's (condition,bases)

  Good

  Fair

  Poor

  N/A

• Are the fans/heaters clean and without visibility of dust accumulation?

  Good

  Fair

  Poor

  N/A

• Are speakers/spotlights free from dust?

  Good

  Fair

  Poor

  N/A

• Are windows clean and without visibility of dust and fingerprint accumulation?

  Good

  Fair

  Poor

  N/A

• Is music playing on?

  Good

  Fair

  Poor

  N/A

• Are the fences and flower pots clean ?

  Good

  Fair

  Poor

  N/A

• Is playground clean and tidy?

  Good

  Fair

  Poor

  N/A

• Outside condiments are cleaned (inside/outside) and fully stocked?

  Good

  Fair

  Poor

  N/A

• Ashtrays are placed on tables?

  Good

  Fair

  Poor

  N/A

• Are the fly traps free from insects and without visibility of dust accumulation

  Good

  Fair

  Poor

  N/A

• Both ice machines and the side filters cleaned and without visibility of dust accumulation

  Good

  Fair

  Poor

  N/A

• Quality of ice cube

  Safe

  At Risk

  N/A

• Is softener in good condition and fully stocked?

  Compliant

  Non-Compliant

  N/A

• Are storage rooms clean and tidy?

  Good

  Fair

  Poor

  N/A

• Kitchen washing area clean and tidy? (Color coding?)

  Good

  Fair

  Poor

  N/A

• Is dishwashing machine cleaned and working properly?

  Good

  Fair

  Poor

  N/A

• Office cleanliness and tidiness

  Good

  Fair

  Poor

  N/A

Walk-in Fridge

• FIFO technique followed?

  Safe

  At Risk

  N/A

• Are there any expired products?

  Safe

  At Risk

  N/A

• Quality of products

  Yes

  No

  N/A

• Cleanliness

  Good

  Fair

  Poor

  N/A

• Tidiness

  Good

  Fair

  Poor

  N/A

Walk in Freezer

• FIFO technique followed?

  Safe

  At Risk

  N/A

• Are there any expired products?

  Safe

  At Risk

  N/A

• Quality of products

  Yes

  No

  N/A

• Cleanliness

  Good

  Fair

  Poor

  N/A

• Tidiness

  Good

  Fair

  Poor

  N/A

Kitchen

• Quality of products on prep table

  Yes

  No

  N/A

• Are there any expired products

  Safe

  At Risk

  N/A

• Is kitchen fridge cleaned?( no crumbs or visible dirt)

  Good

  Fair

  Poor

  N/A

• Is kitchen toaster cleaned?

  Good

  Fair

  Poor

  N/A

• Both Microwave and Oven cleanliness inside and out

  Good

  Fair

  Poor

  N/A

• Kitchen shelves/metals clean of dirt or dust?

  Good

  Fair

  Poor

  N/A

• Are bookshelves free of dust and tidy?

  Good

  Fair

  Poor

  N/A

• Fireplace cleanliness

  Good

  Fair

  Poor

  N/A

• Floor cleanliness

  Good

  Fair

  Poor

  N/A

• Are carpets cleaned and free of crumbs?

  Good

  Fair

  Poor

  N/A

• Are spotlights and speakers free of dust?

  Good

  Fair

  Poor

  N/A

• Are furniture and cushions clean and tidy?

  Good

  Fair

  Poor

  N/A

• Are flower pots cleaned?

  Good

  Fair

  Poor

  N/A

• Store ambiance (music,lights,temperature)

  Good

  Fair

  Poor

  N/A

• Condiment unit cleanliness and fully stocked?

  Good

  Fair

  Poor

  N/A

• Ice Cream machine (free of ice,quality)

  Good

  Fair

  Poor

  N/A

Retail Corner Section

• Quantity of products

  Yes

  No

  N/A

• FIFO technique followed?

  Yes

  No

  N/A

• Label condition and placement

  Good

  Fair

  Poor

  N/A

• Products free of dust accumulation

  Good

  Fair

  Poor

  N/A

Toilet Section

• Equipment (toilet brush/toilet seats/bins/dispensers)

  Good

  Fair

  Poor

  N/A

• Is there Toilet paper/Paper towels/Soap/Handsan at your disposal?

  Yes

  No

  N/A

• Mirrors cleanliness

  Yes

  No

  N/A

• Sinks cleanliness

  Yes

  No

  N/A

• Ceiling/wall cleanliness

  Yes

  No

  N/A

• Floor cleanliness

  Yes

  No

  N/A

Bar Section

• Equipment cleanliness (microwave/oven/toaster)

  Good

  Fair

  Poor

  N/A

• Coffee machine cleanliness/tidiness

  Good

  Fair

  Poor

  N/A

• Metals cleaned and without visibility of dust accumulation

  Good

  Fair

  Poor

  N/A

• Upper shelves cleaned and without visibility of dust accumulation

  Good

  Fair

  Poor

  N/A

• POS area cleanliness and tidiness

  Good

  Fair

  Poor

  N/A

• Floor cleanliness

  Good

  Fair

  Poor

  N/A

Sandwich Display

• Quality of product

  Yes

  No

  N/A

• FIFO technique followed?

  Yes

  No

  N/A

• Is there any expired products?

  Safe

  At Risk

  N/A

• Quantity of products

  Yes

  No

  N/A

• Label condition and placement

  Good

  Fair

  Poor

  N/A

• Cleanliness

  Yes

  No

  N/A

• Tidiness

  Yes

  No

  N/A

Sweets Display

• Quality of products

  Yes

  No

  N/A

• Any expired stickers under the plate

  Safe

  At Risk

  N/A

• Quantity of products

  Yes

  No

  N/A

• Label condition and placement

  Good

  Fair

  Poor

  N/A

• Cleanliness

  Yes

  No

  N/A

• Tidiness

  Yes

  No

  N/A

Pastry box display

• Quality (under/over baked)

  Yes

  No

  N/A

• Any expired stickers on muffins

  Safe

  At Risk

  N/A

• Quantity of products

  Yes

  No

  N/A

• Label condition and placement

  Good

  Fair

  Poor

  N/A

• Cleanliness

  Yes

  No

  N/A

• Tidiness

  Yes

  No

  N/A

Lobby Fridge

• Quality of products (fruit salads/yogurt pots)

  Yes

  No

  N/A

• FIFO technique followed?

  Yes

  No

  N/A

• Is there any expired products?

  Safe

  At Risk

  N/A

• Quantity of products

  Yes

  No

  N/A

• Label condition and placement

  Good

  Fair

  Poor

  N/A

• Cleanliness

  Yes

  No

  N/A

• Tidiness

  Yes

  No

  N/A

• Barista appearance (apron,clothes,shoes,bracelets)

  Compliant

  Non-Compliant

  N/A

• Customer service according to Caffe Nero standards (6 steps, barista priorities,golden rules)

  Good

  Fair

  Poor

  N/A

• Did barista offered Single Origin option?

  Yes

  No

  N/A

• Notice board present BOH (policies,schedule,units,A/L balance)

  Good

  Fair

  Poor

  N/A

• Does store has delivery channels online ? (Aggregators)

  Yes

  No

  N/A

• Is marketing material in place, good condition and updated?

  Good

  Fair

  Poor

  N/A

• Is allergens table printed and placed in bar drawer?

  Compliant

  Non-Compliant

  N/A

• Is coffee check, fridge temperature and daily tasks file printed and placed in bar drawer?

  Safe

  At Risk

  N/A

• Do all employees have health certificates?

  Compliant

  Non-Compliant

  N/A

• Are Covid-19 measures followed correctly? (masks/capacity/scans/distance signs)

  Yes

  No

  N/A

• Did store took all necessary actions about energy consumption?

  Yes

  No

  N/A

• Store licences?

  Compliant

  Non-Compliant

  N/A

Beverage Quality According to standards

• Cappuccino (Foam Quality,Foam CM,Appearance,Serving Standards)

  Good

  Fair

  Poor

  N/A

• Latte (Serving Standards, Appearance, Foam CM, Foam Quality)

  Good

  Fair

  Poor

  N/A

• Freddo Espresso (Foam CM, Foam Quality, Serving Standards)

  Good

  Fair

  Poor

  N/A