CN Hero audit - UAE

• Auditor

• Select date

  Date
• Location
  Address

• Store Name - when location is not available

• Barista

Drink Quality

• Add cold milk in jug first

• Button 3 flush

• Clean handle with cloth

• Handle levelled and wiped

• Tamper used correctly (two clicks only for ristretto)

• Timer used

• 20-22 seconds ROP

• Milk steamed whilst the coffee's extracting

• Thermometers in use (one per jug) and correct size jugs

• Steamer purged before & after use

• Steamer wiped and clean cloths available

• Milk poured correctly

• Milk quality up to standard (steamed)

• Milk Management

• Presentation up to standard

• Foam levels correct in each drink ordered

• Clean as you go (coffee machine, grinder, working area cleanliness)

Coffee Standards - Espresso

• Coffee check form utilised

• Correct dose (14-15 Grams)

• Espresso quality: Aroma/ Body/ Crema

• Correct volume (25-30 ml)

Staff Knowledge

• Are the staff knowledgeable on Caffe Nero Blends?

• Is the correct coffee blend in use? (Espresso) (Filter: Classico & Seasonal option)

• Are Decaf espresso sachet available?

Equipment

• Staff knowledgeable on grinder adjustments

• Pump pressure (within green zone 8 - 10 BAR)

• Boiler pressure (0.9 - 1.1 BAR)

• All parts available and in correct working condition (Grinders)

• All parts available and in correct working order (Espresso Coffee Machine)

• Correct coffee machine cleaning equipment available (blank filter, brush, chemical)

• Both Size Jugs Available (1L and 600ml )

• Are Jugs available with colored clip? (Green, Red, Yellow, Black, White)

• Timers Available (should be 4 timer attached to the machine)

• Microfiber cloth available to clean coffee handles

• Whisks Available

• Grinders clean and tidy

• Is the espresso machine clean and tidy

• Additional comments (optional)

• Photo/s

  Media